Table Of ContentFree
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Software
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Desperately Seeking
Solutions
The Macintosh Troubleshooting Cuide
Erica Kerwien
Desperately Seeking Solutions
Copyright ©1993 Hayden Books, a division of Prentice Hall Computer
Publishing
All rights reserved. Printed in the United States of America. No part of this
book may be used or reproduced in any form or by any means, or stored in a
database or retrieval system, without prior written permission of the publisher
except in the case of brief quotations embodied in critical articles and reviews.
Making copies of any part of this book for any purpose other than your own
personal use is a violation of United States copyright laws. For information,
address Hayden, 11711 N. College Ave., Carmel, IN 46032.
Library of Congress Catalog No.: 93-077555
ISBN: 1-56830-009-3
This book is sold as is, without warranty of any kind, either express or implied.
While every precaution has been taken in the preparation of this book, the
publisher and author assume no responsibility for errors or omissions. Neither
is any liability assumed for damages resulting from the use of the information
or instructions contained herein. It is further stated that the publisher and
author are not responsible for any damage or loss to your data or your equip
ment that results directly or indirectly from your use of this book.
95 94 93 4 3
Interpretation of the printing code: the rightmost double-digit number is the
year of the book's printingi the rightmost single-digit number the number of
the book's printing. For example, a printing code of 93-1 shows that the first
printing of the book occurred in 1993.
Trademark Acknowledgments:
All products mentioned in this book are either trademarks of the companies
referenced in this book, registered trademarks of the companies referenced in
this book, or neither. We strongly advise that you investigate a particular
product's name thoroughly before you use the name as your own.
ii ~----------------------------------------------------------------------------
Dedication
To Mom and Dad, and Matthew, who understand what
I do for a living.
To Craig, for reminding me that there is life before, during,
and after a book.
To Jupiter, for fulfilling his fur quotient on my keyboard.
To the many people I have worked with and continue to work
with to make computers a fun tool for the task at hand.
And to all technical support people, the unsung heroes
ofthe industry.
-------------------------- - -------' Ill
Credits
Publisher
David Rogelberg
Development Editor
Karen Whitehouse
Production Editor
Dave Ciskowski
Technical Reviewer
Craig O'Donnell
Cover Designers
Tim Amhein and Kathy Hanley
Illustrator
Mario Noche
Designer
Scott Cook
Production Team
Diana Bigham, Katy Bodenmiller, Tim Cox, Mark Enochs,
Lisa Daugherty, Mitzi F. Gianakos, Linda Koopman, Tom Loveman,
Roger Morgan, Linda Quigley, joe Ramon, Carrie Roth, Greg Simsic,
Marcella Thompson, Alyssa Yesh
iv L---------------------------------------------------------------------
Ahout the Author
Erica Kerwien
Erica Kerwien is the author of MacUser's 1001 Hints & Tips and a senior
support analyst at Lotus Development Corporation in the Notes Group.
Erica was a Macintosh manager at Ziff-Davis Publishing Company and
is an Apple Certified Consultant. Besides being a Macintosh trouble
shooter since 1986, she has taught chemistry, physics, and geometry,
and restored paintings. Erica graduated with a B.A. in chemistry from
Binghamton and an M.A. in Math & Science Education from Columbia
University Teachers College.
--------------------------------------------------------------------------------~ v
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from You
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ate your taking the time to send us a note.
We can be reached at the following address:
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Hayden Books
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Tf this book has changed your life, please write and describe the euphoria
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above address with any proposals.
VI ~--------------------------------------------------------------------------------
Acknowledgments
Thanks to all the software vendors who graciously sent me information
and software, including Kim Agricola and Sue Jenson of ON Technology,
Stuart Saraquse at Ceres, Rebecca Smith at MicroMat Computer Systems,
Brett Tosel at Vision Software, Ken Abott at Abott Systems, Michael
Micheletti at FWB, Inc., Terry Morse and Elissa Murphy at Fifth Generation
Systems, jonathan Kahn at Aladdin System, Mike Mihalik at La Cie,
Theresa Polacek at Central Point Software, Judith Fry at Casady & Greene,
and Paul Gidelis at Ziff-Davis Publishing.
Thanks to Claudette Moore, Trudy Neuhaus, David Dejean, Dale Lewallen,
and Philip Goodman for sharing their insight on the book-writing process.
Thanks to Noreen Shillue at Lotus Development Corporation for being
flexible with me as I tackled Notes by day and this book by night and
weekend.
Thanks to Michelle Flaum at Ziff-Davis Publishing, who asked me a while
ago if I would be interested in putting together a few tips.
Thanks to the software authors, Robert Polic, Bill Steinberg, john Norstad,
john Mancino, and Kevin Aitken, for contributing great and free software.
Special thanks to Karen Whitehouse, who approached me with a great idea
for a book, and made this all so much easier.
This book was made with the help of Vision Software's CameraMan for
screen shots, Ceres' Inspiration for brainstorming the troubleshooting
map, and ON Technology's ON Location for searching for files scattered
across two hard disks and three Bernoulli disks.
Erica Kerwien
Lexington, MA
April, 1993
VII
Table of Contents
at a Glance
About the Author v
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Acknowledgments vii
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Part 1: Preventive Medicine
Chapter 1 How to Use This Book 3
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Chapter 2 Macintosh Maintenance 9
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Chapter 3 Troubleshooting Tactics 41
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Part II: Software
Chapter 4 System Software 51
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Chapter 5 Fonts and Sounds 93
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Chapter 6 Applications and Files lOS
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Chapter 7 Viruses 123
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Part Ill: Hardware
Chapter 8 The Macintosh CPU 129
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Chapter 9 CPU Attachments 179
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Chapter 10 Storage Devices 213
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Chapter 11 Printers and Scanners 251
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Chapter 12 Networks and Modems 275
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Part IV: Prescriptions
Chapter 13 Symptoms and Solutions 289
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Chapter 14 Technical Resources 327
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Appendix A: Glossary 343
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Appendix B: System Errors 361
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Appendix C: Product Information 403
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Index 447
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What's On The Disk
viii
Tahle of Contents
Part I: Pre11enthte Medicine
1 How to Use This Book 3
What's in the Book .... . .............................. 3
Urgent! How to Solve a Problem Now ................... . . 5
How to Use the Disk ..... . ............................ 5
I Still Can't Solve My Problem! ........................ .. 6
Conclusion ........................................ .. 6
2 Macintosh Maintenance 9
Startup and Shutdown .. .................. ...... . ... .. . 9
Powering on the Macintosh ... ........ .. ... .... .... . 10
Shutdown ................................ ....... 11
Connecting and Disconnecting Peripherals .. . .. .... ...... 12
Power Protection ..... . .......... ... ........ ... ...... 12
Floppy and Hard Disk Care ... ..... .. .... . . ............ 13
Preventing Disk Damage ......... . .. ...... .... .. .... 14
Rebuilding the Desktop ................... . ......... 16
Defragmenting Hard Disks .. ... .. ........ . .. .. .. .... 16
Partitioning a Hard Disk ................. . .......... 18
Disk Drive Care .... ...... . ............... ........... 19
Cleaning the Disk Drive ............................ 20
Logic Board Care .... ... ... .. .. . ....... . ... .. ... . ... . 21
Ground Yourself Before You Clean Anything . ... ........ 21
Cleaning Your Logic Board .. .... . .. ...... . .. . ....... 21
Data Backup and File Management .. .................... 21
Backup Media . ... .. .... .... .. ... . .. . .. . ..... . .... 22
Individual Backup Strategy ... . ..... ....... ... ....... 26
Backup Software ... ......... ............ ...... ... . 26
Network Backup .. .... ....... .. . . ...... .. . . ....... 28
File Compression Software .......................... 29
Automatic Compression .. . .. ........ ... ...... . ... .. 30
Floppy Disk Duplication ................ ........... . 31
IX
