Table Of ContentDelivering
Police Services
Effectively
Advances in Police Theory and Practice Series
Series Editor: Dilip K. Das
Delivering Police Services Effectively
Garth den Heyer
Civilian Oversight of Police: Advancing Accountability in Law Enforcement
Tim Prenzler and Garth den Heyer
Collaborative Policing: Police, Academics, Professionals, and Communities Working
Together for Education, Training, and Program Implementation
Peter C. Kratcoski and Maximilian Edelbacher
Corruption, Fraud, Organized Crime, and the Shadow Economy
Maximilian Edelbacher, Peter C. Kratcoski, and Bojan Dobovšek
Policing in Israel: Studying Crime Control, Community Policing, and Counterterrorism
Tal Jonathan-Zamir, David Weisburd, and Badi Hasisi
Policing Terrorism: Research Studies into Police Counterterrorism Investigations
David Lowe
Policing in Hong Kong: History and Reform
Kam C. Wong
Cold Cases: Evaluation Models with Follow-up Strategies for Investigators, Second Edition
James M. Adcock and Sarah L. Stein
Crime Linkage: Theory, Research, and Practice
Jessica Woodhams and Craig Bennell
Police Investigative Interviews and Interpreting: Context, Challenges, and Strategies
Sedat Mulayim, Miranda Lai, and Caroline Norma
Policing White Collar Crime: Characteristics of White Collar Criminals
Petter Gottschalk
Honor-Based Violence: Policing and Prevention
Karl Anton Roberts, Gerry Campbell, and Glen Lloyd
Policing and the Mentally Ill: International Perspectives
Duncan Chappell
Security Governance, Policing, and Local Capacity
Jan Froestad with Clifford D. Shearing
Policing in Hong Kong: History and Reform
Kam C. Wong
Police Performance Appraisals: A Comparative Perspective
Serdar Kenan Gul and Paul O’Connell
Los Angeles Police Department Meltdown: The Fall of the Professional-Reform Model of
Policing
James Lasley
Financial Crimes: A Global Threat
Maximilian Edelbacher, Peter Kratcoski, and Michael Theil
Police Integrity Management in Australia: Global Lessons for Combating Police
Misconduct
Louise Porter and Tim Prenzler
The Crime Numbers Game: Management by Manipulation
John A. Eterno and Eli B. Silverman
The International Trafficking of Human Organs: A Multidisciplinary Perspective
Leonard Territo and Rande Matteson
Police Reform in China
Kam C. Wong
Mission-Based Policing
John P. Crank, Dawn M. Irlbeck, Rebecca K. Murray, and Mark Sundermeier
The New Khaki: The Evolving Nature of Policing in India
Arvind Verma
Cold Cases: An Evaluation Model with Follow-up Strategies for Investigators
James M. Adcock and Sarah L. Stein
Policing Organized Crime: Intelligence Strategy Implementation
Petter Gottschalk
Security in Post-Conflict Africa: The Role of Nonstate Policing
Bruce Baker
Community Policing and Peacekeeping
Peter Grabosky
Community Policing: International Patterns and Comparative Perspectives
Dominique Wisler and Ihekwoaba D. Onwudiwe
Police Corruption: Preventing Misconduct and Maintaining Integrity
Tim Prenzler
Delivering
Police Services
Effectively
Garth den Heyer
Police Foundation
Washington, DC, USA
CRC Press
Taylor & Francis Group
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© 2017 by Taylor & Francis Group, LLC
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Version Date: 20160427
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Library of Congress Cataloging-in-Publication Data
Names: Heyer, Garth den, author.
Title: Delivering police services effectively / Garth den Heyer.
Description: 1 Edition. | Boca Raton : CRC Press, 2016. | Series: Advances in police theory and practice ;
27 | Includes bibliographical references.
Identifiers: LCCN 2016008147 | ISBN 9781498742344
Subjects: LCSH: Criminal justice, Administration of. | Organizational change.
Classification: LCC HV7419 .H49 2016 | DDC 363.2068--dc23
LC record available at https://lccn.loc.gov/2016008147
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Contents
Series Preface
Foreword
About the Author
Acknowledgments
Section I
THE THEORY OF POLICE REFORM TO ACHIEVE EFFICIENT AND
EFFECTIVE SERVICE DELIVERY
1 Introduction
Demand for Police Services
Conclusion
2 Defining Methods for Improving Police Services
Introduction
Efficiency and Effectiveness of Service Delivery
Understanding Costs
Defining Consolidation
Conclusion
3 Theory of Government and Police Reform
Introduction
Theory of Government Funding
Theory of Modern Police Reform
Theory of Local Government Reform, Regionalization, and Mergers
Theory of Police Agency Regionalization and Mergers
Conclusion
4 Historical Approaches to Improving Police Service Delivery
Introduction
Government Approach to Reform 1980–2000
Factors That Led to Police Reform 1980–2000
Value for Money and Planning, Programming, and Budgeting
Rise in the Number of Regionalizations, Consolidations, and Mergers
Rise of New Public Management
Conclusion
5 Late-Twentieth-Century Approaches to Improving Police Service
Delivery
Introduction
Factors That Influenced the Improvement in Service Delivery Strategies in the Late-
Twentieth-Century
Performance Measurement, Organizational Structures, and Service Delivery
Effects That New Public Management Has Had on Police Agencies
Value for Money
Organizational Structure
Performance Measurement
Compstat
Intelligence-Led Policing
Civilianization of Sworn Positions
Civilianization in the United States
Civilianization in Canada
Civilianization in the United Kingdom
Outsourcing, Alliances, and Police Interagency Collaboration
Mergers, Amalgamations, and Regionalization
Regionalization in the United Kingdom
Use of Technology
Conclusion
Section II
STRATEGIES EMPLOYED TO IMPROVE SERVICE DELIVERY IN
AUSTRALIA, CANADA, ENGLAND AND WALES, NEW
ZEALAND, AND THE UNITED STATES
6 Strategies Employed to Improve Service Delivery in Australia
Introduction
Changes to the Australian Public Service and Police
New South Wales Police Force Case Study
Queensland Police Service Case Study
Conclusion
7 Strategies Employed to Improve Service Delivery in Canada
Introduction
Canadian Police
Rationalization of Police Agencies and Police Services
Regionalization of Canadian Police Agencies
Case Studies of the Regionalization of the Canadian Police
British Columbia Province
Greater Vancouver Region
Ontario Province
Halifax City
Conclusion
8 Strategies Employed to Improve Service Delivery in England and Wales
Introduction
Brief History of Police Reform in England and Wales
Structure and Size of the Police Service in England and Wales
Efficiency and Effectiveness of Police Service
Difficulty of Merging Police Services
Five Reports That Have Examined Police Effectiveness
Her Majesty’s Inspectorate of Constabulary (2004) Modernizing the Police
Service: A Thematic Inspection of Workforce Modernization—The Role,
Management, and Development of Police Staff in the Police Service of England
and Wales
Her Majesty’s Inspectorate of Constabulary (2005) Closing the Gap: A Review of
the “Fitness for Purpose” of the Current Structure of Policing in England and
Wales
Her Majesty’s Inspectorate of Constabulary (2010) Valuing the Police: Policing in
an Age of Austerity
Her Majesty’s Inspectorate of Constabulary (2011) Adapting to Austerity
Policy Exchange (2011) Cost of Cops: Manpower and Deployment in Policing
Conclusion
9 Strategies Employed to Improve Service Delivery in New Zealand
Introduction
New Zealand Reforms
