Download Customer Service Guide 20091208 PDF Free - Full Version
Download Customer Service Guide 20091208 by ['mike'] in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Customer Service Guide 20091208
This document provides an introduction to customer service techniques for employees of the County of Los Angeles Department of Human Resources. It defines customer service as meeting customer needs dependably and accurately in a timely, responsive, courteous, proactive, and culturally sensitive manner. The document discusses communicating effectively with customers through asking questions, active listening, and responding appropriately. It also covers types of customer interactions, resolving customer concerns, and understanding cultural differences. The overall purpose is to introduce foundational customer service techniques that can be adapted to different work settings.
Detailed Information
| Author: | ['mike'] |
|---|---|
| Publication Year: | 2017 |
| Pages: | 23 |
| Language: | English |
| Format: | |
| Price: | FREE |
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