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Download Customer Satisfaction: Experiences In Healthcare Sector by Hartini Ahmad in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Customer Satisfaction: Experiences In Healthcare Sector
This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality It is intended as a reference in measuring customer satisfaction in a more holistic way not only in healthcare sector but also in banking tourism and hospitality sectors This book provides readers with a guide on how to develop an instrument to measure customer satisfaction in different service sectors Readers will understand how important customer oriented is to increase customer satisfaction which subsequently helps to minimise the operation costs for organisation to sustain This book is also suitable as a reference to private hospitals policy makers managers decision makers and strategic planners on how best to utilise the proposed model in enhancing their customer satisfaction and loyalty
Detailed Information
| Author: | Hartini Ahmad |
|---|---|
| Publication Year: | 2014 |
| ISBN: | 9789670474649 |
| Language: | English |
| File Size: | 2.5 |
| Format: | |
| Price: | FREE |
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