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Customer Equity: Measurement, Management and Research Opportunities (Foundations and Trends in Marketing) PDF

110 Pages·2007·0.689 MB·English
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by Julian Villanueva, Dominique M. Hanssens| 2007| 110 pages| 0.689| English

About Customer Equity: Measurement, Management and Research Opportunities (Foundations and Trends in Marketing)

Customer Equity can help management: ·allocate marketing spending for long-term profitability, ·understand the connection between budgets, metrics and financial performance, ·provide a customer focused approach for measuring firm value, ·improve the productivity of CRM platforms by providing frameworks, tools and metrics Customer Equity reviews current models, offers a typology, and examines the fundamental question of whether a customer equity orientation can put a firm in a competitive advantage to other firms. The authors review models that can increase customer equity by optimizing each of its drivers - customer acquisition, customer retention, and add-on selling. Customer Equity is important reading for marketing managers, marketing researchers, scholars and students.

Detailed Information

Author:Julian Villanueva, Dominique M. Hanssens
Publication Year:2007
ISBN:9781601980106
Pages:110
Language:English
File Size:0.689
Format:PDF
Price:FREE
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