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About CSIS Overview
This document provides an overview of the Citizen Satisfaction Index System (CSIS), a tool used to collect citizen feedback on local government service delivery performance and general satisfaction. CSIS was initially developed in 2000 and has expanded over time. It uses a multi-stage probability sampling methodology to interview at least 150 citizens in each city or municipality. Citizens are asked about their awareness, availment, satisfaction and priorities regarding 8 key service areas. Implementation of CSIS expanded from 34 cities in 2013 to 56 cities in 2015. Current efforts focus on promoting CSIS results and integrating it into local planning systems.
Detailed Information
| Author: | ['Abraham Asto'] |
|---|---|
| Publication Year: | 2016 |
| Pages: | 31 |
| Language: | English |
| Format: | |
| Price: | FREE |
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