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About Course Portfolio
This document provides lecture notes and reflections from a course on service industry concepts. It summarizes 6 lectures, with each lecture covering a different topic such as the nature of services, service strategies, and understanding customer needs. The lectures define key concepts, state learning objectives, and include a personal reflection on what was learned. Overall, the document outlines the content and structure of a university course that teaches students about important aspects of the service industry.
Detailed Information
| Author: | ['Hassy84'] |
|---|---|
| Publication Year: | 2016 |
| Pages: | 26 |
| Language: | English |
| Format: | |
| Price: | FREE |
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