Table Of ContentCOOPERATIVE SYSTEMS DESIGN
Frontiers in Artificial Intelligence
and Applications
Series Editors: J. Breuker, R. Lopez de Mdntams, M. Mohammadian, S. Ohsuga and
W. Swartout
Volume 107
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Vol. 103. B. Tessem et al. (Eds.), Eighth Scandinavian Conference on Artificial Intelligence - SCAF03
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Symposium
ISSN 0922-6389
Cooperative Systems Design
Scenario-Based Design of Collaborative Systems
Edited by
Fran^oise Darses
CNAM, Paris, France
Rose Dieng
INRIA, Sophia Antipolis, France
Carla Simone
Universita' di Milano Bicocca, Milano, Italy
and
Manuel Zacklad
Universite de Technologie de Troyes, Troyes, France
/OS
P r e s s
Amsterdam • Berlin • Oxford • Tokyo • Washington, DC
© 2004, The authors mentioned in the table of contents
All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted,
in any form or by any means, without prior written permission from the publisher.
ISBN 1 58603 422 7
Library of Congress Control Number: 2004104422
Publisher
IOS Press
Nieuwe Hemweg 6B
1013 BG Amsterdam
The Netherlands
fax:+3120 620 3419
e-mail:
Preface
COOP'04 is the 6th International Conference on the Design of Cooperative Systems. The
conference aims at bringing together researchers who contribute to the design of
cooperative systems and their integration into organizational settings. The challenge of the
conference is to advance:
• Understanding and modelling of collaborative work situations which are mediated
by technical artefacts, either computational or not;
• Developing appropriate design methodologies for cooperative work analysis and
cooperative systems design;
• Developing new technologies supporting cooperation;
• Evaluating and measuring the performance of cooperative systems.
The COOP conferences are predicated on the conviction that cooperative systems design
requires a deep understanding of the cooperative work of groups and organizations,
involving both artefacts and social practices. This is the reason why contributions from all
disciplines contributing to or related to the field of cooperative systems design are
considered as relevant, including computer and information sciences (computer-supported
cooperative work (CSCW), group decision support systems, knowledge engineering,
human-computer interaction, distributed artificial intelligence and multi-agent systems,
etc.) and social sciences (organizational and management sciences, sociology, psychology,
ergonomics, linguistics, etc.).
Various approaches and methodologies are considered, theoretical contributions as well as
empirical studies reports or software development experiences on topics such as:
• Analysis of collaborative work situations
• Conceptual frameworks for understanding cooperative work
• Guidelines for designing cooperative systems
• Cooperation and emerging technologies
• Cooperation and new forms of organization
• Innovative technological solutions
• Innovative user interfaces.
In 2004, COOP has put a special emphasis on the area of Scenario-Based Design of
Collaborative Systems, which includes the following issues (not exclusively):
• Scenarios as a means of understanding how computer systems might enhance
cooperation
• Scenarios as a common language between users, developers and management
• Which scenarios for which collaborative systems?
• What is the role of a scenario-based approach in the life-cycle of cooperative
systems: analysis, design, implementation, user training, evaluation
• Limits and benefits of scenario-based design for cooperative systems.
Besides papers dealing with these topics, other papers tackle different aspects of CSCW.
They present new ideas in the field of awareness, models based on language acts analysis,
collaborative design, ubiquity, or identify emerging trends such as the use of ontologies to
make coordination and sharing of resources easier.
The Editors
Acknowledgements
Many persons and institutions have made the publication of this volume possible. We
would like to thank them for their valuable effort. First we thank the members of the
conference committee for their collaboration and the members of the program committee
for helping the authors in improving the quality of the papers. We thank Miss Nadia
Gauducheau, Post-Doc in psychology in the Tech-CICO laboratory, UTT, for her
participation in the layout of the proceedings. We thank Mrs Patricia Maleyran (Acacia,
INRIA), Mrs Lucie Georgeon, (Laboratory of Ergonomics, CNAM), Mrs Brigitte Fra^ois
(Tech-CICO, UTT) for their technical assistance, the internship students of the Tech-CICO
laboratory for the design of the Web Site and the sponsors of the COOP'2004 conference
for their financial support (CSTB, Conseil Regional PACA). Last but not least we thank Mr
Alain Giboin and Mrs Monique Simonetti for their unfailing support to the COOP
conferences.
Troyes, 26 February 2004
The Editors
Francoise Darses, Rose Dieng, Carla Simone, Manuel Zacklad
Conference Committee
Conference Chair
Rose Dieng-Kuntz
INRIA, Sophia Antipolis, France
Programme Committee Co-chairs
Franfoise Darses
CNAM, Paris, France
Carla Simone
University of Milan, Italy
Local Organization Chair
Monique Simonetti
INRIA, Sophia Antipolis, France
Proceedings Chair
Manuel Zacklad
Universite de Technologic de Troyes, France
Workshops Chair
Alain Giboin
INRIA, Sophia Antipolis, France
Poster Chair
Marcello Sarini
University of Milan, Italy
Doctoral Colloquium Chair
Kjeld Schmidt
IT University, Denmark
Program Committee
Programme Committee Co-Chairs
Fran9oise Darses
CNAM, Paris, France
Carla Simone
University of Milan, Italy
Scientific Committee
Alexandra Agostini, Italy Gloria Mark, USA
Liam Bannon, Ireland Keiichi Nakata, Japan
Susan Bodker, Denmark Wolfgang Prinz, Germany
Jean-Francois Boujut, France Dave Randall, UK
Beatrice Cahour, France Yvonne Rogers, USA
Monica Divitini, Norway Pascal Salembier, France
Gerhard Fischer, USA Kjeld Schmidt, Denmark
Geraldine Fitzpatrick, UK Jean-Luc Soubie, France
Christine Halverson, USA Yngve Sunblad, Sweden
Laurent Karsenty, France Regine Teulier, France
Michael Koch, Germany Bill Turner, France
Kaari Kutti, Finland Ina Wagner, Austria
Myriam Lewkowicz, France Volker Wulf, Germany
Jacques Longchamp, France Pascale Zarate, France
Paul Luff, UK
Sponsors
CSTB, Conseil Regional PACA
