Continuous improvement by improving continuously (CIBIC) : addressing the human factors during the pursuit of process excellence

170 Pages·2018·3.78 MB·English

by  F. Allen Davis

Continuous Improvement
By Improving
Continuously (CIBIC)
Addressing the Human Factors During
the Pursuit of Process Excellence

Continuous Improvement
By Improving
Continuously (CIBIC)
Addressing the Human Factors During
the Pursuit of Process Excellence
F. Allen Davis
CRC Press
Taylor & Francis Group
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Boca Raton, FL 33487-2742
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Library of Congress Cataloging-in-Publication Data
Names: Davis, Frank A., author.
Title: Continuous improvement by improving continuously (CIBIC) : addressing
the human factors during the pursuit of process excellence / Frank A. Davis.
Description: Boca Raton, FL : CRC Press, 2018.
Identifiers: LCCN 2017012463 | ISBN 9781138745155 (hardback : alk. paper)
Subjects: LCSH: Continuous improvement process. | Performance. | Employee
motivation. | Quality control.
Classification: LCC TS183 .D39 2018 | DDC 658.5/33--dc23
LC record available at https://lccn.loc.gov/2017012463
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Contents
Executive Summary ...............................................................................xi
Foreword .............................................................................................xiii
Author ...................................................................................................xv
Introduction: The Endeavor of Continuous Improvement ...............xix
Chapter 1 Discovery ............................................................................1
Chapter 2 The System ..........................................................................9
Chapter 3 Understanding the Inner Drivers ...................................17
Stability ........................................................................................21
Uniformity ..............................................................................22
Continuity ...............................................................................23
Volatility ..................................................................................24
Demand ...................................................................................25
Adaptability .................................................................................27
Interactive Adaptability .......................................................28
Functional Adaptability .......................................................30
Biological Adaptability ..........................................................31
Technical Adaptability ..........................................................32
Planning .......................................................................................35
Mission ....................................................................................36
Objectives (Goals) ..................................................................37
Strategy ....................................................................................38
Tactics .....................................................................................40
Patience .......................................................................................42
Intent .......................................................................................43
Structure.................................................................................43
Progress ..................................................................................44
Temperament ..........................................................................45
Humility .......................................................................................47
Dignity ....................................................................................48
vii
Morality ...................................................................................49
Decency ...................................................................................51
Philanthropy ...........................................................................52
Intelligence .................................................................................54
Exposure ................................................................................56
Retention .................................................................................57
Application .............................................................................59
Creation ..................................................................................60
Resilience .....................................................................................62
Vision .......................................................................................63
Discipline ................................................................................63
Determination .......................................................................64
Reinforcement ........................................................................65
Enthusiasm ..................................................................................67
Physiology ..............................................................................68
Psychology ..............................................................................69
Motivation...............................................................................69
Gratification ............................................................................70
Sustainability ...............................................................................72
Safety .......................................................................................73
Security ....................................................................................74
Reliability ................................................................................74
Quality .....................................................................................75
Dynamic Analytics .....................................................................77
Visual Mapping ......................................................................77
Active Strength Assessment .................................................79
Active Strength Visualization ..............................................81
Variance and Risk ..................................................................81
Synopsis ...................................................................................83
Chapter 4 Understanding the Outer Qualities ................................85
Convenience (A Benefit Quality) ..............................................87
Opinions (An Interactive Quality) ...........................................87
Motivations (An Interactive Quality) .....................................88
Proficiency (A Performance Quality) .....................................88
Output (A Performance Quality) .............................................89
Sustainability (A Performance Quality) .................................90
Influences (An Interactive Quality) ........................................90
Timeliness (A Benefit Quality) .................................................91
Economics (A Benefit Quality) .................................................91
Metrics and Dynamics ...............................................................92
Chapter 5 Configuration ...................................................................97
Chapter 6 The Dynamics of Development .....................................103
Chapter 7 The Dynamics of Change ..............................................109
The Change Participants ..........................................................112
Change-Promoting Tools ........................................................115
Creating Change (Deployment and Motion) ........................116
Chapter 8 New Perspectives ............................................................121
Chapter 9 Launching Your Pursuits ...............................................127
Appendix: Professional Tools ............................................................129
Glossary ...............................................................................................135
Endnotes ..............................................................................................139
Index ....................................................................................................141