Contemporary project management : organize, lead, plan, perform

581 Pages·2019·12.325 MB·English

by  Timothy J. Kloppenborg

Contemporary
Project Management
FOU R T H EDITIO N
Timothy J. Kloppenborg
•
Vittal Anantatmula
•
Kathryn N. Wells
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
MSProject2016InstructionsinContemporaryProjectManagement4e
Chapter MSProject
3 MSProject2016Introduction
Ribbon,QuickAccessToolbar,viewpanes,ZoomSlider,Shortcuts,SchedulingModeSelector
SettingUpYourFirstProject
Autoschedule,startdate,identifyinginformation,summaryrow
CreateMilestoneSchedule
Keymilestones,zeroduration,mustfinishon,information
7 SetUpaWorkBreakdownStructure(WBS)
UnderstandtheWBSdefinitionsanddisplays
EnterWBSElements(tasks),Createtheoutline,
InsertWBSCodeIdentifiercolumn,Hideorshowsubtasksdetail
8 UsingMSProjectforCriticalPathSchedules
SetUptheProjectSchedule
Setorupdatetheprojectstartdate,Defineorganization’sworkingandnonworkingtime
BuildtheNetworkDiagramandIdentifytheCriticalPath
Entertasksandmilestones,editthetimescale,understandanddefinetaskdependencies,assigntask
durationestimates,identifythecriticalpath,understandthenetworkdiagramview
DisplayandPrintSchedules
9 DefineResources
Resourceviews,maxunits,resourcecalendars
AssigningResources
Basicassignment,modifyanassignment
IdentifyOverallocatedResources
ResourceusageandDetailedGanttviewstogether
OverallocatedResources
Findingoverallocatedresources,dealingwithoverallocations
CrashingaCriticalPathActivity
10 DevelopBottom-upProjectBudget
Assignmentcosts,taskcosts,variouscostperspectives
DevelopSummaryProjectBudget
12 BaselinetheProjectPlan
Firsttimebaseline,subsequentbaselines,viewingvariances
14 UsingMSProjecttoMonitorandControlProjects
WhatMakesaScheduleUseful?
HowMSProjectrecalculatesbasedonreportedactuals,currentandfutureimpactsofvariances,define
theperformanceupdateprocess(who,what,when)
StepstoUpdatetheProjectSchedule
Acquireperformancedata,setanddisplaystatusdate,Enterduration-basedperformancedata,
rescheduleremainingwork,revisefutureestimates
15 CloseProject
Creatingprojectprogressreports,sharingreports,exportareporttoMSExcel,archiveprojectwork,
captureandpublishlessonslearned
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
PMBOK® Guide 6e Coverage in Contemporary Project Management 4e
The numbers refer to the text page where the process is defined.
Projectmanagement(PM)processesandknowledgeareas10–11 Projectlifecycle7–10,62–64
Projectsandstrategicplanning33–37 Organizational influences102–110
Portfolioandprogrammanagement37–42
PMBOK®Guide,6thed.Coverage
Initiating Monitoring& Closing
Knowledge Process ExecutingProcess Controlling Process
Areas Group PlanningProcessGroup Group ProcessGroup Group
Project Develop DevelopProjectManagementPlan DirectandManage MonitorandControl Close
Integration Project 409–410 ProjectWork459–460 ProjectWork460–462 Project
Management Charter ManageProject PerformIntegrated orPhase
60–79 Knowledge192–193, ChangeControl 503,
504–508 229–232,462–463 508–511
ProjectScope PlanScopeManagement211–212 ValidateScope
Management CollectRequirements212–216 500–501
DefineScope216–220 ControlScope
CreateWBS220–229 475–476
Project PlanScheduleManagement246 ControlSchedule
Schedule DefineActivities249–253 476–480
Management SequenceActivities253–255
EstimateActivityDurations255–258
DevelopSchedule259–267
ProjectCost PlanCostManagement329–330 ControlCosts345,
Management EstimateCosts330–341 476–480
DetermineBudget342–344
ProjectQuality PlanQualityManagement401–404 ManageQuality ControlQuality
Management 404–406,469–474 406–409,469–474
Project PlanResourceManagement290–295 AquireResources ControlResources476
Resources EstimateActivityResources290 138–141
Management DevelopTeam141–157
ManageTeam157–161
ProjectCom- PlanCommunicationsManagement Manage Monitor
munications 188–192 Communications Communications
Management 193–199,465–467 467–468
ProjectRisk PlanRiskManagement360–366 ImplementRisk MonitorRisks
Management IdentifyRisks75,366–368 Responses464–465 463–464
PerformQualitativeRiskAnalysis75,
368–372
PerformQuantitativeRiskAnalysis
372–373
PlanRiskResponses75,373–377
Project PlanProcurementManagement Conduct ControlProcurments
Procurement 431–433,438–441 Procurements 441
Management 434–438
ProjectStake- Identify PlanStakeholderEngagement184–186 ManageStakeholder MonitorStakeholder
holder Stakehold- Engagement187–188 Engagement188
Management ers75–77,
178–184
Source: Adapted from A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 6th ed. (Newtown Square, PA: Project Management
Institute,Inc.,2017):31.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
Contemporary Project
Management
ORGANIZE LEAD PLAN PERFORM
FOURTH EDITION
TIMOTHY J. KLOPPENBORG
Xavier University
VITTAL ANANTATMULA
Western Carolina University
KATHRYN N. WELLS
Keller Williams Real Estate
Australia • Brazil • Mexico • Singapore • United Kingdom • United States
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
This is an electronic version of the print textbook. Due to electronic rights restrictions,
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Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
ContemporaryProjectManagement, 2019 2015
FourthEdition
TimothyJ.Kloppenborg
CengageLearningCustomer&SalesSupport,1-800-354-9706
www.cengage.com/permissions
[email protected]
2017947974
9781337406451
CengageLearning
20
02210
40
125
www.cengage.com.
www.cengage.com
www.cengagebrain.com
Printed in the United States of America
Print Number: 01 Print Year: 2017
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
MSProject2016InstructionsinContemporaryProjectManagement4e
Chapter MSProject
3 MSProject2016Introduction
Ribbon,QuickAccessToolbar,viewpanes,ZoomSlider,Shortcuts,SchedulingModeSelector
SettingUpYourFirstProject
Autoschedule,startdate,identifyinginformation,summaryrow
CreateMilestoneSchedule
Keymilestones,zeroduration,mustfinishon,information
7 SetUpaWorkBreakdownStructure(WBS)
UnderstandtheWBSdefinitionsanddisplays
EnterWBSElements(tasks),Createtheoutline,
InsertWBSCodeIdentifiercolumn,Hideorshowsubtasksdetail
8 UsingMSProjectforCriticalPathSchedules
SetUptheProjectSchedule
Setorupdatetheprojectstartdate,Defineorganization’sworkingandnonworkingtime
BuildtheNetworkDiagramandIdentifytheCriticalPath
Entertasksandmilestones,editthetimescale,understandanddefinetaskdependencies,assigntask
durationestimates,identifythecriticalpath,understandthenetworkdiagramview
DisplayandPrintSchedules
9 DefineResources
Resourceviews,maxunits,resourcecalendars
AssigningResources
Basicassignment,modifyanassignment
IdentifyOverallocatedResources
ResourceusageandDetailedGanttviewstogether
OverallocatedResources
Findingoverallocatedresources,dealingwithoverallocations
CrashingaCriticalPathActivity
10 DevelopBottom-upProjectBudget
Assignmentcosts,taskcosts,variouscostperspectives
DevelopSummaryProjectBudget
12 BaselinetheProjectPlan
Firsttimebaseline,subsequentbaselines,viewingvariances
14 UsingMSProjecttoMonitorandControlProjects
WhatMakesaScheduleUseful?
HowMSProjectrecalculatesbasedonreportedactuals,currentandfutureimpactsofvariances,define
theperformanceupdateprocess(who,what,when)
StepstoUpdatetheProjectSchedule
Acquireperformancedata,setanddisplaystatusdate,Enterduration-basedperformancedata,
rescheduleremainingwork,revisefutureestimates
15 CloseProject
Creatingprojectprogressreports,sharingreports,exportareporttoMSExcel,archiveprojectwork,
captureandpublishlessonslearned
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
PMBOK® Guide 6e Coverage in Contemporary Project Management 4e
The numbers refer to the text page where the process is defined.
Projectmanagement(PM)processesandknowledgeareas10–11 Projectlifecycle7–10,62–64
Projectsandstrategicplanning33–37 Organizational influences102–110
Portfolioandprogrammanagement37–42
PMBOK®Guide,6thed.Coverage
Initiating Monitoring& Closing
Knowledge Process ExecutingProcess Controlling Process
Areas Group PlanningProcessGroup Group ProcessGroup Group
Project Develop DevelopProjectManagementPlan DirectandManage MonitorandControl Close
Integration Project 409–410 ProjectWork459–460 ProjectWork460–462 Project
Management Charter ManageProject PerformIntegrated orPhase
60–79 Knowledge192–193, ChangeControl 503,
504–508 229–232,462–463 508–511
ProjectScope PlanScopeManagement211–212 ValidateScope
Management CollectRequirements212–216 500–501
DefineScope216–220 ControlScope
CreateWBS220–229 475–476
Project PlanScheduleManagement246 ControlSchedule
Schedule DefineActivities249–253 476–480
Management SequenceActivities253–255
EstimateActivityDurations255–258
DevelopSchedule259–267
ProjectCost PlanCostManagement329–330 ControlCosts345,
Management EstimateCosts330–341 476–480
DetermineBudget342–344
ProjectQuality PlanQualityManagement401–404 ManageQuality ControlQuality
Management 404–406,469–474 406–409,469–474
Project PlanResourceManagement290–295 AquireResources ControlResources476
Resources EstimateActivityResources290 138–141
Management DevelopTeam141–157
ManageTeam157–161
ProjectCom- PlanCommunicationsManagement Manage Monitor
munications 188–192 Communications Communications
Management 193–199,465–467 467–468
ProjectRisk PlanRiskManagement360–366 ImplementRisk MonitorRisks
Management IdentifyRisks75,366–368 Responses464–465 463–464
PerformQualitativeRiskAnalysis75,
368–372
PerformQuantitativeRiskAnalysis
372–373
PlanRiskResponses75,373–377
Project PlanProcurementManagement Conduct ControlProcurments
Procurement 431–433,438–441 Procurements 441
Management 434–438
ProjectStake- Identify PlanStakeholderEngagement184–186 ManageStakeholder MonitorStakeholder
holder Stakehold- Engagement187–188 Engagement188
Management ers75–77,
178–184
Source: Adapted from A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 6th ed. (Newtown Square, PA: Project Management
Institute,Inc.,2017):31.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
Brief Contents
Preface xx
About the Authors xxix
PART1 Organizing Projects
1 Introduction to Project Management 2
2 Project Selection and Prioritization 32
3 Chartering Projects 60
PART2 Leading Projects
4 Organizational Capability: Structure, Culture, and Roles 100
5 Leading and Managing Project Teams 136
6 Stakeholder Analysis and Communication Planning 176
PART3 Planning Projects
7 Scope Planning 210
8 Scheduling Projects 244
9 Resourcing Projects 286
10 Budgeting Projects 328
11 Project Risk Planning 358
12 Project Quality Planning and Project Kickoff 386
PART4 Performing Projects
13 Project Supply Chain Management 426
14 Determining Project Progress and Results 456
15 Finishing the Project and Realizing the Benefits 498
Appendix A PMP and CAPM Exam Prep Suggestions 522
Appendix B Agile Differences Covered 527
Appendix C Answers to Selected Exercises 532
Appendix D Project Deliverables 537
Appendix E Strengths Themes As Used in Project Management [Available Online]
Index 539
v
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
1.2 Foundational Elements Project Customer Tradeoff Matrix
Life Cycle and Development Approach
Elevator Pitch
2.4 Organizational Systems
3.4 Project Manager Competencies Leader Roles and Responsibilities
Selecting Projects Project Selection and Prioritization Matrix
Project Resource Assignment Matrix
Charter
Integration 4.1 Develop Assumptions Log 4.2 Develop Project Management Plan
Project Charter
5.1 Plan
5.2 Collect Requirements 5.4 Create
Scope Scope
Requirements Documents WBS
Management
Scope Scope
Statement
Network
6.1 Plan Activity List 6.3 Sequence
Schedule Schedule
Activities Milestone List Activities
Management
6.4 Estimate Duration 6.5 Develop
activity Estimates Schedule
Durations Schedule Baseline
7.1 Plan
Cost Cost 7.2 Estimate 7.3 Determine
Management Costs Budget
Cost Baseline
8.1 Plan
Quality Quality
Management Quality
Mgt.
Plan
9.1 Plan 9.2 Estimate Resource Requirements
Resources Resource Activity
Management RACI Resources
Team
Charter
10.1 Plan
Communication Communications
Management Communications
Matrix 11.2 Identify
Risks
Risk Register
11.1 Plan
Risk Risk 11.3 Perform 11.5 Plan
Management Qualitative Risk
Risk Analysis Responses
Bid
Documents 11.4 Perform
Procurement 12.1 Plan Make or Buy Quantitative
Procurement Analysis Risk Analysis
Management
Stakeholders 13.1 Identify Stakeholder 13.2 Plan Stakeholder
Stakeholders Register Stakeholders Engagement
Engagement Assessment Matrix
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203