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About Consumer Engagement With Brand-Related Social Media Content
This document describes research into developing a scale to measure consumers' engagement with brand-related social media content. The researchers conducted qualitative research such as focus groups and interviews to identify types of consumer brand-related activities on social media. They then developed a scale called the Consumer Engagement with Social Media Brand-related Content (CESBC) scale. They used quantitative methods like confirmatory factor analysis and structural equation modeling to validate the scale. The scale aims to quantify different levels of consumer engagement, from consuming to contributing to creating brand content. It contributes a tool for researchers and marketers to measure consumer engagement with brands on social media.
Detailed Information
Author: | ['Mohammad Fakhruddin Mudzakkir'] |
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Publication Year: | 2018 |
Pages: | 32 |
Language: | English |
Format: | |
Price: | FREE |
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