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About Conceptual Design Framework For Ict Service System Development and Delivery
This document discusses a conceptual design framework for developing and delivering ICT (information and communication technology) service systems. It begins by outlining how ICT service providers have traditionally taken a product-oriented approach but now must focus more on delivering value through services. The framework aims to help less experienced engineers design ICT service systems by taking a more human-centered, market-oriented approach focused on customer needs and values. It proposes applying service engineering methods that model customer requirements, service functions, relationships between actors, and service delivery processes to help conceptualize holistic ICT service systems.
Detailed Information
| Author: | ['Abhijeet Kumar'] |
|---|---|
| Publication Year: | 2019 |
| Pages: | 10 |
| Language: | English |
| Format: | |
| Price: | FREE |
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