Concepts and Advances in Information Knowledge Management. Studies from Developing and Emerging Economies

278 Pages·2014·1.861 MB·English

by  Kelvin Joseph Bwalya, Nathan Mwakoshi Mnjama and Peter Mazebe Mothataesi Sebina (Eds.)

Concepts and Advances in Information
and Knowledge Management
Chandos
InformatIon ProfessIonal serIes
Series Editor: Ruth Rikowski
(Email: [email protected])
Chandos’ new series of books is aimed at the busy information professional. They have
been specially commissioned to provide the reader with an authoritative view of current
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Concepts and Advances in
Information and
Knowledge Management
Studies from developing and
emerging economies
E
ditEd by
K J b ,
Elvin osEph walya
n M M
athan waKoshi nJaMa and
p M ii M s
EtEr azEbE othataEsi Ebina
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First published in 2014
ISBN: 978-1-84334-754-5 (print)
ISBN: 978-1-78063-435-7 (online)
Chandos Information Professional Series
Library of Congress Control Number: 2013954923
© The editors and contributors, 2014
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List of figures and tables
Figures
2.1 Schellenberg’s appraisal taxonomy 30
4.1 Model of High Level Functional Requirements for
Electronic Records Management System 84
4.2 The Trust Model of Record’s Life Cycle 87
4.3 Trusted Electronic Records Management Framework 89
6.1 Knowledge conversion in the Nonaka–Takeuchi model 119
6.2 The Choo knowledge creation model 120
6.3 Boisot’s knowledge category model (I-Space) 122
6.4 The four pillars of the Stankosky knowledge management
framework 125
8.1 Proposed information literacy model for universities in
Kenya 160
8.2 Proposed model for implementation of ILPs in universities
in Kenya (tiered IL model for universities) 161
tables
2.1 Ham’s key aspects of appraisal 33
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Concepts and Advances in Information and Knowledge Management
4.1 Stages for developing functional requirements in the case
study method 82
6.1 The six phases of Boisot’s SLC 123
8.1 A SWOT analysis of available resources for IL initiatives
in universities in Kenya 150
11.1 Business size definitions 215
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acknowledgements
This book is the way it is because of the ‘insurmountable’ help we received
from individuals and institutions dispersed all over the world. Any credit
that may be gained from the value that this book will contribute to the
scholarly body of knowledge and practice in information management
environments is entirely and unreservedly owed to the authors and
reviewers who spent sleepless nights to ensure this book took shape. We
especially thank the authors for contributing their experiences given the
emerging infiltration of technologies on the information management
landscape. We believe their experiences and expertise will contribute
to coming up with novel and robust interventions towards harnessing
future opportunities in the emerging ubiquitous (pervasive) information
landscapes.
We are greatly indebted to the Chandos team for the technical and
managerial assistance rendered to us during all stages of the publishing
cycle. Particularly, we would like to say a special ‘thank you’ to
Jonathan Davis (former Commissioning Editor), George Knott (Editor),
Ed Gibbons (Production Editor), and Dr Glyn Jones (Publisher) for
according us the opportunity to work with them and to realise this
project.
A special ‘thank you’ is also extended to Dr Jorosi, Head of
Department, Library and Information Studies (DLIS), University of
Botswana, who has been part-and-parcel of this project from the time the
idea was conceived until its roll-out. The release of the book will coincide
with the stepped-up push towards the introduction of the ‘Bachelors of
Information and Knowledge Management – BIKM’ programme in the
DLIS and will accentuate how vital robust information management
programmes are even in a developing world context such as Botswana.
We also wish to thank our university – the University of Botswana –
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Concepts and Advances in Information and Knowledge Management
for providing a conducive academic environment, without which this
publication would not have been possible.
Last but not least, we thank our families who endured our long
absence from home during the preparation of this book.
Dr Kelvin Joseph Bwalya (Computer Information Systems)
Professor Nathan Mnjama (Archives and Records Management)
Dr Peter Mazebe Sebina (Archives and Records Management)
xiv
Foreword
This book contains contemporary topics in different domains
of information science – archives and records management, library
science, information management, knowledge management, and applied
computer science (information systems). The book brings to the fore
scholarly scrutiny and scientific debate over the different strategies and
challenges encountered in managing different information resources
with full recognition of the emerging ubiquitous and context-aware
applications environment brought about by evolving technologies. The
cases and discussions in this book are worthwhile because they inform
theory, practice and future research in information science.
In the contemporary world, with unimagined levels of competition,
effective management of information and knowledge resources is the
cornerstone of organizational competitiveness. Having appropriate
information, at any point in time, is cardinal to organizational and
individual competitiveness. Therefore, available information, be it static
or dynamic, in any organizational context needs to be appropriately
presented for easy accessibility and usability; must be properly encoded
and decoded during transfer to cater for the emerging pervasiveness, and
has to be stored in secure environments to limit access to authorized
individuals. For the more complex types and formats of information to
be managed, there is need to involve the different entities of information
science such as libraries, information technologies and platforms.
This book brings out the management strategies of diverse information
resources with full cognition that information and communication
technologies are core drivers of business process. The book’s overall
objective is to provide a platform for researchers, designers and
practitioners to discuss and share experiences of best practices in
information resources management. The book also provides an overview
of the current research areas for the benefit of students, emerging
researchers and practitioners in information science.
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Concepts and Advances in Information and Knowledge Management
The specific objectives are to:
1. Encourage research that harmonizes the theoretical and practical
paradigms of general information management.
2. Understand the place of sub-domains of information science and
the emerging technologies and its value for information resources
management.
3. Act as a reference resource for undergraduate and postgraduate
programmes in information management.
4. Share theoretical and/or applied models and information management
system architectures that emanate from the marriage between cloud
computing and library sciences in the context of archival and
retrieval systems.
5. Provide a reference source for practitioners, researchers and academics
on current and emerging trends in general and classified aspects of
information science.
The book contains 11 peer-reviewed and carefully chosen chapters
discussing issues outlined in the above objectives. Topics range from
records and information management principles, history and future
prospects of libraries, the emerging ubiquitous information access
and usage environments, customer service in information management
environments, synthesis of indigenous and emerging technology and/or
knowledge systems, design principles of records management systems,
re-engineering of information literacy programmes, digital archival
systems and information management practices and principles for small
businesses. These topics are sub-divided into two parts:
Part 1: The records management conundrum outlines the concept of
records management from its traditional perspective to the contemporary
perspective where the emergence of electronic records (e-records) is
considered and future prospects outlined given the metamorphosis of
archives and records as highlighted.
Part 2: The emerging information management landscape presents some
experiences, especially from the developing world contexts, of different
information management endeavours, especially with the emerging
influence of technology. Some emerging issues such as indigenous
knowledge management approaches and the use of technologies in
digitizing the information management endeavours are discussed and
outlined.
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