CompTIA® A+®: A Comprehensive Approach (Exams 220-901 and 220-902)

834 Pages·2016·7.72 MB·English

by  Logical Operations

® ®
CompTIA A+ : A
Comprehensive
Approach (Exams
220-901 and
220-902)
® ®
CompTIA A+ : A Comprehensive
Approach (Exams 220-901 and
220-902)
Part Number: 093013
Course Edition: 1.1
Acknowledgements
PROJECT TEAM
Authors Media Designer Content Editor
Pamela J. Taylor Brian Sullivan Angie J. French
Gail Sandler Peter Bauer
Logical Operations wishes to thank the members of the Logical Operations Instructor Community, and in particular Andrew
Karaganis, for contributing their technical and instructional expertise during the creation of this course.
Notices
DISCLAIMER
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CompTIA® A+®: A
Comprehensive
Approach (Exams
220-901 and 220-902)
Lesson 1: Hardware Fundamentals..................................1
Topic A: Personal Computer Components.......................................2
Topic B: Storage Devices.............................................................. 14
Topic C: Mobile Digital Devices.................................................... 25
Topic D: Connection Interfaces.....................................................31
Lesson 2: Operating System Fundamentals................... 53
Topic A: PC and Mobile Operating Systems...................................54
Topic B: PC Operating System Tools and Utilities..........................68
Lesson 3: Networking and Security Fundamentals.........83
Topic A: Network Types................................................................84
Topic B: Network Components..................................................... 90
Topic C: Common Network Services.............................................96
Topic D: Cloud Concepts..............................................................99
Topic E: Security Fundamentals..................................................103
| CompTIA® A+®: A Comprehensive Approach (Exams 220-901 and 220-902) |
Lesson 4: Safety and Operational Procedures......................111
Topic A: Basic Maintenance Tools and Techniques................................112
Topic B: Personal and Electrical Safety..................................................120
Topic C: Environmental Safety and Materials Handling..........................128
Topic D: Professionalism and Communication......................................138
Topic E: Organizational Policies and Procedures...................................140
Topic F: Troubleshooting Theory..........................................................146
Lesson 5: Supporting Display Devices.................................151
Topic A: Install Display Devices............................................................152
Topic B: Configure Display Devices.......................................................162
Topic C: Troubleshoot Video and Display Devices.................................166
Lesson 6: Installing and Configuring Peripheral
Components................................................................171
Topic A: Install and Configure Input Devices.........................................172
Topic B: Install and Configure Output Devices......................................188
Topic C: Install and Configure Input/Output Devices............................192
Topic D: Install and Configure Expansion Cards................................... 197
Lesson 7: Managing System Components........................... 201
Topic A: Identify Motherboard Components and Features.....................202
Topic B: Install and Configure CPUs and Cooling Systems.....................223
Topic C: Install Power Supplies.............................................................231
Topic D: Troubleshoot System Components.........................................239
Lesson 8: Managing Data Storage.......................................251
Topic A: Identify RAM Types and Features............................................252
Topic B: Troubleshoot RAM Issues........................................................258
Topic C: Install and Configure Storage Devices.....................................260
| CompTIA® A+®: A Comprehensive Approach (Exams 220-901 and 220-902) |
Topic D: Configure the System Firmware..............................................268
Topic E: Troubleshoot Hard Drives and RAID Arrays............................. 276
Lesson 9: Installing and Configuring Microsoft Windows.....285
Topic A: Implement Client-Side Virtualization......................................286
Topic B: Install Microsoft Windows........................................................293
Topic C: Use Microsoft Windows ..........................................................308
Topic D: Configure Microsoft Windows.................................................318
Topic E: Upgrade Microsoft Windows....................................................334
Lesson 10: Optimizing and Maintaining Microsoft Windows341
Topic A: Optimize Microsoft Windows.................................................. 342
Topic B: Back Up and Restore System Data........................................... 349
Topic C: Perform Disk Maintenance......................................................352
Topic D: Update Software.....................................................................355
Lesson 11: Working With Other Operating Systems.............361
Topic A: The OS X Operating System.................................................... 362
Topic B: The Linux Operating System................................................... 373
Lesson 12: Customized Client Environments.......................407
Topic A: Types of Common Business Clients.........................................408
Topic B: Custom Client Environments...................................................411
Lesson 13: Networking Technologies..................................419
Topic A: TCP/IP Properties and Characteristics.....................................420
Topic B: TCP/IP.................................................................................... 435
Topic C: Internet Connections..............................................................445
Topic D: Ports and Protocols................................................................ 449
Topic E: Networking Tools....................................................................456
| Table of Contents |
| CompTIA® A+®: A Comprehensive Approach (Exams 220-901 and 220-902) |
Lesson 14: Installing and Configuring Networking
Capabilities..................................................................465
Topic A: Configure Basic Windows Networking.....................................466
Topic B: Configure Network Perimeters................................................ 474
Topic C: Using Windows Networking Features...................................... 479
Topic D: Install and Configure SOHO Networks.....................................484
Lesson 15: Supporting Mobile Digital Devices.....................495
Topic A: Install and Configure Exterior Laptop Components.................496
Topic B: Install and Configure Interior Laptop Components..................505
Topic C: Other Mobile Devices..............................................................511
Topic D: Mobile Device Accessories and Ports...................................... 516
Topic E: Mobile Device Connectivity......................................................519
Topic F: Mobile Device Synchronization................................................526
Topic G: Troubleshoot Mobile Device Hardware....................................529
Lesson 16: Supporting Printers and Multifunction Devices.. 539
Topic A: Printer and Multifunction Technologies...................................540
Topic B: Install and Configure Printers..................................................555
Topic C: Maintain Printers.................................................................... 561
Topic D: Troubleshoot Printers.............................................................564
Lesson 17: Security Threats, Vulnerabilities, and Controls.. 575
Topic A: Common Security Threats and Vulnerabilities.........................576
Topic B: General Security Controls........................................................586
Topic C: Mobile Security Controls.........................................................598
Topic D: Data Destruction and Disposal Methods................................. 602
Lesson 18: Implementing Security Controls........................ 607
Topic A: Secure Operating Systems...................................................... 608
| CompTIA® A+®: A Comprehensive Approach (Exams 220-901 and 220-902) |
Topic B: Secure Workstations................................................................621
Topic C: Secure SOHO Networks...........................................................627
Topic D: Secure Mobile Devices............................................................634
Lesson 19: Troubleshooting System-Wide Issues................641
Topic A: Troubleshoot PC Operating Systems.......................................642
Topic B: Troubleshoot Mobile Device Operating Systems and
Applications.....................................................................................661
Topic C: Troubleshoot Wired and Wireless Networks............................ 665
Topic D: Troubleshoot Common Security Issues...................................671
Appendix A: Mapping Course Content to CompTIA A+ Certification
Exam 220-901........................................................................... 685
Appendix B: Mapping Course Content to CompTIA A+ Certification
Exam 220-902........................................................................... 705
Appendix C: A+ Command Reference.................................................725
Appendix D: A Brief History of Personal Computers............................741
Solutions............................................................................................ 749
Glossary............................................................................................. 771
Index..................................................................................................805
| Table of Contents |

About This Course
If you are getting ready for a career as an entry-level information technology (IT)
professional or computer service technician, the CompTIA® A+® course is the first step in
your preparation. The course will build on your existing user-level knowledge and
experience with personal computer (PC) software and hardware to present fundamental
skills and concepts that you will use on the job. In this course, you will acquire the essential
skills and information you will need to install, configure, optimize, troubleshoot, repair,
upgrade, and perform preventive maintenance on PCs, digital devices, and operating
systems.
The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work
in a mobile or corporate environment where you have a high level of face-to-face customer
interaction, where client communication and client training are important, or in an
environment with limited customer interaction and an emphasis on hardware activities, this
course provides the background knowledge and skills you will require to be a successful A+
technician. It can also assist you if you are preparing to take the CompTIA A+ certification
examinations, 2016 objectives (exam numbers 220-901 and 220-902), in order to become a
CompTIA A+ Certified Professional.
Course Description
Target Student
This course is designed for individuals who have basic computer user skills and who are
interested in obtaining a job as an entry-level IT technician. This course is also designed for
students who are seeking the CompTIA A+ certification and who want to prepare for the
CompTIA A+ 220-901 Certification Exam and the CompTIA 220-902 Certification Exam.
Course Prerequisites
To ensure your success in this course, you should have basic computer user skills, be able to
complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and
access information on the Internet, and have basic knowledge of computing concepts. You
can obtain this level of skills and knowledge by taking any introductory computing course
from Logical Operations, such as:
• Using Microsoft ®Windows® 10
Caution: The prerequisites for this course differ significantly from the prerequisites for
the CompTIA certification exams. For the most up-to-date information about the exam
prerequisites, complete the form on this page: http://certification.comptia.org/
Training/testingcenters/examobjectives.aspx
.
| CompTIA® A+®: A Comprehensive Approach (Exams 220-901 and 220-902) |
Course Objectives
In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform
preventive maintenance on personal computers, digital devices, and operating systems.
You will:
• Identify the hardware components of personal computers and mobile digital devices.
• Identify the basic components and functions of operating systems.
• Identify networking and security fundamentals.
• Identify the operational procedures that should be followed by professional PC technicians.
• Install, configure, and troubleshoot display devices.
• Install and configure peripheral components.
• Manage system components.
• Manage data storage.
• Install and configure Microsoft Windows.
• Optimize and maintain Microsoft Windows.
• Work with other operating systems.
• Identify the hardware and software requirements for client environment configurations.
• Identify network technologies.
• Install and configure networking capabilities.
• Support mobile digital devices.
• Support printers and multifunction devices.
• Identify security threats, vulnerabilities, and controls.
• Implement security controls.
• Troubleshoot system-wide issues.
The CHOICE Home Screen
Logon and access information for your CHOICE environment will be provided with your class
experience. The CHOICE platform is your entry point to the CHOICE learning experience, of
which this course manual is only one part.
On the CHOICE Home screen, you can access the CHOICE Course screens for your specific
courses. Visit the CHOICE Course screen both during and after class to make use of the world of
support and instructional resources that make up the CHOICE experience.
Each CHOICE Course screen will give you access to the following resources:
• Classroom: A link to your training provider's classroom environment.
• eBook: An interactive electronic version of the printed book for your course.
• Files: Any course files available to download.
• Checklists: Step-by-step procedures and general guidelines you can use as a reference during
and after class.
• LearnTOs: Brief animated videos that enhance and extend the classroom learning experience.
• Assessment: A course assessment for your self-assessment of the course content.
• Social media resources that enable you to collaborate with others in the learning community
using professional communications sites such as LinkedIn or microblogging tools such as
Twitter.
Depending on the nature of your course and the components chosen by your learning provider, the
CHOICE Course screen may also include access to elements such as:
• LogicalLABS, a virtual technical environment for your course.
• Various partner resources related to the courseware.
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| About This Course |