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About Complete Dissertation
This document is an introduction to a study about how management style and service knowledge affect ITIL (Information Technology Infrastructure Library) implementation within the UK banking industry. The study uses a mixed methods approach, collecting both qualitative data through interviews with managers and quantitative data through surveys of employees. The author acknowledges supervision received and declares the work is their own original work. An abstract summarizes that both management style and service knowledge were found to influence ITIL implementation within UK banks based on analysis of the mixed data collected. The document includes sections on literature review, methodology, results and discussion.
Detailed Information
| Author: | ['Joshua Adams'] |
|---|---|
| Publication Year: | 2013 |
| Pages: | 84 |
| Language: | English |
| Format: | |
| Price: | FREE |
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