Table Of Content
The Coaching
Toolkit for Child
Welfare Practice
Northern California Training Academy
Center for Human Services, UC Davis Extension
in partnership with
Casey Family Programs
This project was made as part of a child welfare initiative with Casey Family
Programs, whose mission is to provide, improve—and ultimately prevent the need
for—foster care. The findings and conclusions presented in this publication are
those of the author(s) alone, and do not necessarily reflect the opinions of Casey
Family Programs.
© Copyright 2012. University of California, Davis. Revised edition: April 2013.
i
Table of Contents
Welcome ___________________________________ ix
1. Introduction ________________________________ 3
Definition of Coaching
Purpose of the Toolkit
Tenets of Coaching
Dimensions of Coaching
Putting Together the Pieces
Key Terms
Pause and Reflect
References
2. The Value of Coaching ______________________ 23
Coaching Pays
The Coaching Pyramid
Why Coaching Works
Summary
Pause and Reflect
References
3. Framework and Foundation _________________ 37
A Child Welfare Coaching Framework
Coaching Foundational Theories
Appreciative Inquiry
Cultural Humility
Adult Learning
Pause and Reflect
References
iii
4. Capacity Building ___________________________ 61
Goal Setting
Observation
Reflection
Methods of Questioning
Building Motivation
Giving Feedback
Building Confidence
Secondary Traumatic Stress Disorder
The Coach’s Journal
Troubleshooting Coaching Challenges
Pause and Reflect
References
5. Coaching Approaches ______________________ 125
Solution-Focused Approach
Reflective Practice Approach
Pause and Reflect
References
6. Coaching Models ___________________________ 137
Why Present Four Models?
How to Use Coaching Models
Enrollment
Coaching Agreements
Child Welfare Skills-Based Coaching Models
Performance and Development Coaching
CLEAR Model
Flow of Coaching Model
GROW Model
Summary
Pause and Reflect
References
iv The Coaching Toolkit for Child Welfare Practice
7. Implementation _____________________________ 183
Implementation Drivers
Stages of Implementation
Change Agents
Creating the Coaching Implementation Plan
Pause and Reflect
References
8. Readiness __________________________________ 211
The Learning Environment
Pause and Reflect
References
9. The Coach _________________________________ 229
Internal vs. External Coach
Supervisor as Coach
Assessing Supervisory Coaching Skills
Peers as Coaches
Group Coaching
Online Coaching
Coaches, Mentors and Counselors
Coaching Skills Assessment
Pause and Reflect
References
10. Continuous Quality Improvement 263
Why Evaluate
Designing an Evaluation
Pause and Reflect
References
v
11. Considerations of Coaching 275
Ethics
Liability
Creating Agreements
Pause and Reflect
References
12. Final Thoughts and Reflections 285
Appendices 289
A: NASW Code of Ethics
B: ICF Code of Ethics
C: APECS Code of Ethics
vi The Coaching Toolkit for Child Welfare Practice
Video Guide
Five videos accompany the Coaching Toolkit for Child Welfare
Practice to provide additional learning opportunities for those
wishing to implement coaching.
Video 1: Goal Attainment Rating Scale 70
Presents a coach and learner engaged in a process to determine the
goal attainment rating scale.
Video 2: Performance or Development Coaching 161
Presents a coaching session during which a learner reflects on her
practice of new skills
Video 3: Coaching: The Coach and the Worker 161
Presents a coaching session during which the coach and learner
reflect and debrief a safety mapping session the learner facilitated
with a family and with the coach present as an observer.
Video 4: The Introduction Meeting 144
Video of the initial meeting between the coach, supervisor and child
welfare social worker to discuss the coaching process and logistics.
Video 5: The Coaching Process Debrief 144
Video of coach, supervisor and child welfare social worker meeting
after the coach and learner have had their first coaching session to
create goals for the learning process.
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viii The Coaching Toolkit for Child Welfare Practice
Welcome
Project Team
Susan Brooks, MSW, Nancy Hafer, MS, Rose Wentz, MPA, Holly
Hatton, PhD, Lindsey Cunningham, MSW, Margo Macklin, MSW.
Edited by: Carol Malinowski, Emma Finely, Jason Borucki, Matt
Austin. Design work by: Jeff Moore, Michelle Risser, Kristin Mick,
and Linda Pucilowski.
About the Academy
As part of the Center for Human Services at UC Davis Extension, the
Northern California Training Academy provides training, technical
assistance, and consultation to 28 Northern California counties.
These rural and urban counties face various training challenges for
child welfare staff. The Academy recognizes the priority need for
integrated training across disciplines in the region and is committed
to delivering exceptional training and other professional services to
meet counties’ needs.
ix
Acknowledgments
This project received funding from Casey Family Programs. We
thank them for their support. Special thanks to Casey Family
Programs leaders Peter Pecora and Dana Blackwell for their
consultation and useful suggestions.
Many individuals contributed their expertise to this toolkit; in
particular, Mary O’Brien, consultant, National Child Welfare
Resource Center for Organizational Improvement; Ann Comstock,
associate director, National Child Welfare Resource Center for
Organizational Improvement; Heather Meitner, LCSW, senior
program specialist, Children's Research Center; Karen Lofts-Jarboe,
UC Davis coach and retired child welfare manager; Mike McIver,
UC Davis coach and retired child welfare manager, Alan Hafer,
Ed.D., retired superintendent; Phonecia Stone, Yolo County Child
Welfare Services; Lisa Muller, Yolo County Child Welfare Services;
Chelsea Cornell, Butte County Department of Employment Services.
The authors want to thank all of the above for their support in
making this Toolkit possible.
© University of California, Davis. For more information about this
Toolkit contact the Northern California Training Academy at
1632 DaVinci Court, Davis, CA 95618. Visit our website at
www.humanservices.ucdavis.edu/academy
x The Coaching Toolkit for Child Welfare Practice
