Table Of ContentCo-Design, Volume III C Service Systems and Innovations
THE BUSINESS A
N in Business and Society Collection
EXPERT PRESS Practical Ideas for Developing Across T
O
DIGITAL LIBRARIES R Jim Spohrer and Haluk Demirkan, Editors
Complex Systems E
EBOOKS FOR
Stefan Cantore
BUSINESS STUDENTS
Co-Design,
Curriculum-oriented, born- Working in complex systems brings fresh challenges to
digital books for advanced leaders, managers, consultants, and those involved in their
business students, written Volume III
education. This book (the third in a series of three) introduc-
by academic thought
es a set of practices that will help you develop confi dence
leaders who translate real-
and strength in working in new ways across boundaries. We Practical Ideas for
world business experience
know intuitively that when we move outside our organiza-
into course readings and
reference materials for tional boundaries, we need new ways of practicing that will Developing Across
students expecting to tackle respond to the needs of others and shape the emerging fu-
management and leadership ture. Each chapter focuses on a specifi c practice and explains
challenges during their what it looks like, why it is relevant, and how to integrate it Complex Systems
professional careers.
into your work. Questions for refl ection and suggested activ-
POLICIES BUILT ities offer ideas for immediate action.
BY LIBRARIANS
The format invites the reader to pick a chapter or two
• Unlimited simultaneous when it feels like a good time to engage with professional de- C
O
usage velopment. The material is also suitable for discussion with -D
• Unrestricted downloading E
colleagues as part of team development. The practical, ap- S
and printing I
G
• Perpetual access for a plied nature of this book means that it can be used in many N
one-time fee different ways to spark ideas and stimulate new ways of , V
O
• No platform or working as individuals and collectively. Leaders in complex L
U
maintenance fees systems will grow in confi dence and expand their practice M
• Free MARC records E
repertoire as they engage with the material in this volume. I
• No license to execute II
The Digital Libraries are a Dr. Stefan Cantore is a senior university teacher at the Uni-
comprehensive, cost-eff ective versity of Sheffi eld Management School, United Kingdom,
way to deliver practical focusing on professional development and executive educa- Stefan Cantore
treatments of important tion. His doctoral research explored the role of conversation
business issues to every
in organization change, and he has published extensively in
student and faculty member.
this fi eld, including the well-reviewed practitioner- orientated
book: Appreciative Inquiry for Change Management. He has an
MBA, is a qualifi ed executive coach, and has a master’s in
For further information, a people and organizational development.
free trial, or to order, contact:
Service Systems and Innovations
[email protected]
in Business and Society Collection
www.businessexpertpress.com/librarians
Jim Spohrer and Haluk Demirkan, Editors
Co-Design, Volume III
Co-Design, Volume III
Practical Ideas for Developing
Across Complex Systems
Stefan Cantore
Co-Design, Volume III: Practical Ideas for Developing Across Complex Systems
Copyright © Business Expert Press, LLC, 2019.
All rights reserved. No part of this publication may be reproduced, stored
in a retrieval system, or transmitted in any form or by any means—
electronic, mechanical, photocopy, recording, or any other except for
brief quotations, not to exceed 250 words, without the prior permission
of the publisher.
First published in 2019 by
Business Expert Press, LLC
222 East 46th Street, New York, NY 10017
www.businessexpertpress.com
ISBN-13: 978-1-94819-876-9 (paperback)
ISBN-13: 978-1-94819-877-6 (e-book)
Business Expert Press Service Systems and Innovations in Business and
Society Collection
Collection ISSN: 2326-2664 (print)
Collection ISSN: 2326-2699 (electronic)
Cover and interior design by S4Carlisle Publishing Services Private Ltd.,
Chennai, India
First edition: 2019
10 9 8 7 6 5 4 3 2 1
Printed in the United States of America.
Abstract
Working in complex systems brings fresh challenges to leaders, manag-
ers, consultants, and those involved in their education. This book (the
third in a series of three) introduces a set of practices that will help you
develop confidence and strength in working in new ways across boundar-
ies. We all know intuitively that when we move outside our organizational
boundaries we need new ways of practicing that will respond to the needs
of others and shape the emerging future. Each chapter focusses on a spe-
cific practice, explains what it looks like, why it is relevant, and how to
integrate it into your own work. Questions for reflection and suggested
activities offer immediate ideas for action.
The format invites the reader to pick a chapter or two when it feels
a good time to engage with professional development. The material is
also suitable for discussion with colleagues as part of team development.
The practical, applied nature of the book means that it can be used in
many different ways to spark ideas and stimulate new ways of working
as individuals and collectively. Leaders in complex systems will grow in
confidence and expand their repertoire of practices as they engage with
the material in this volume.
Keywords
complex systems; confidence; developing; organizational; practicing;
reflecting; working across boundaries
Contents
Series Introduction .................................................................................ix
Introduction ..........................................................................................xi
Acknowledgments .................................................................................xiii
Chapter 1 Purposing ..........................................................................1
Chapter 2 Empathizing....................................................................11
Chapter 3 Conversing ......................................................................21
Chapter 4 Leading for Learning .......................................................33
Chapter 5 Influencing ......................................................................43
Chapter 6 Role-Shaping ..................................................................53
Chapter 7 Culturing ........................................................................65
Chapter 8 Storying ..........................................................................75
Chapter 9 Languaging .....................................................................85
Chapter 10 Reflecting ........................................................................95
About the Author ................................................................................105
Index .................................................................................................107
Series Introduction
This book is part of a series on the subject of co-design in complex s ystems.
Taken together, the three volumes provide a guide to practical ideas about
co-designing as a way of organizing in living systems:
• Volume 1 focusses on ideas and practices that enhance learning
throughout our lives.
• Volume 2 considers how design practices shape the systems we
create and experience together.
• Volume 3 offers insight into developing mindsets and behaviors
needed to work effectively with co-design.
While each volume stands on its own and may attract readers from
different professional backgrounds, we believe the series as a whole is
more than the sum of its parts. A practitioner or student who explores
the landscape of all three volumes will find themselves better equipped
to think and act in complex systems—like business, politics, health care,
and education.
The marketplace for ideas has no shortage of introductory guides to
managing and leading in organizations. This series is distinctive, for it
looks beyond individual organizations and uses a systems lens to bring
together domains that have remained apart. A complex systems perspec-
tive, as we apply it, looks at things together in the short term and long
term; the big and the small; and the dynamically interconnected. By
exploring how to combine the domains of design and development with
learning, practitioners can find new confidence in how to work effectively
within the most challenging of professional contexts.
