Cisco SPA 500 Admin Guide with Expansion Unit

332 Pages·2012·1.73 MB·English

ADMINISTRATION
GUIDE
Cisco Small Business
IP Phones Models SPA301, SPA303, SPA501G,
SPA502G, SPA504G, SPA508G, SPA509G, SPA512G,
SPA514G, SPA525G, SPA525G2, and WIP310
Contents
Chapter 1: Getting Started 11
Overview of the Phones 12
Cisco Attendant Console 12
Changing the Cisco SPA500DS Attendant Console Display 12
Network Configurations 14
CiscoSPA9000 Voice System 15
Cisco Unified Communications 500 Series for Small Business 15
Other SIP IP PBX Call Control Systems 15
Updating Firmware 16
Determining the Firmware Version 17
Determining the IP Address of the Phone 18
Downloading the Firmware 19
Installing the Firmware 19
Using the Web-Based Configuration Utility 20
Allowing Web Access to the IP Phone 21
Saving the Configuration Profile 23
Understanding Administrator and User Views 23
Restricting User Access to the Phone Interface Menus
(CiscoSPA300 and CiscoSPA500 Series) 24
Accessing Administrative Options 24
Using the Web Administration Tabs 24
Viewing Phone Information 25
Viewing Reboot Reasons 25
Viewing the Reboot History on the Phone Web User Interface 27
Viewing the Reboot History on the IP Phone Screen 27
Viewing the Reboot History in the SPA Status Dump File 27
Using IVR on IP Phones Without Screens 27
Ensuring Voice Quality 31
Supported Codecs 31
Bandwidth Requirements 32
Factors Affecting Voice Quality 33
SIP Publish Signaling Improvements 35
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Contents
Chapter 2: Configuring Lines 36
Configuring a Line Key 37
Configuring Shared–Line Appearance 37
Configuring Call Appearance Per Line 40
Expand Call Appearance Per Line 41
Configuring Unused Line Keys to Access Services 41
Configuring Call Park on the CiscoSPA525G or CiscoSPA525G2
(MetaSwitch) 42
Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to
Unused Lines 43
Configuring Call Pickup and Busy Lamp Field 44
Configuring Speed Dial 45
Configuring Audio Indication for Call Pickup Event 46
Chapter 3: Customizing Standard Features 47
Configuring Phone Information and Display Settings 48
Configuring the Phone Name 48
Configuring Voice Mail 48
Configuring Internal Voice Mail for Each Extension
(Using a CiscoSPA400) 48
Customizing the Startup Screen 49
Changing the Display Background 50
Configuring the Screen Saver 51
Configuring the LCD Contrast 53
Configuring Back Light Settings (CiscoSPA525G or CiscoSPA525G2) 53
Configuring Linksys Key System Parameters 54
Enabling Call Features 55
Enabling Anonymous Call and Caller ID Blocking Services 55
Enabling ACD Service 55
Enabling Call Back Service 55
Enabling Call Park and Call Pickup Services 56
Enabling Call Transfer and Call Forwarding Services 56
Enabling Conferencing 57
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2
Contents
Enabling Do Not Disturb 57
Enabling the Missed Call Shortcut 57
Logging Missed Calls 57
Enabling Paging (Intercom) 58
Configuring Paging Groups 58
Enabling Service Announcements 60
Customizing Phone Softkeys 60
Programmable Softkeys 64
Configuring PSK Fields 65
Configuring Toggling for PSKs 67
Configuring PSKs to Call XML Scripts 67
Physical Hold Button and PSK Linking 68
Configuring the Message Waiting Indicator 69
Configuring Ring Tones 70
Configuring On-Demand Ring Tones (CiscoSPA525G or
CiscoSPA525G2) 71
User-Created MP3 Ring Tones (CiscoSPA525G or CiscoSPA525G2) 72
Creating and Uploading Ring Tones Using the Ring Tone Utility
(CiscoSPA300 Series and CiscoSPA500 Series only) 72
Assigning a Ring Tone to an Extension 74
Configuring RSS Newsfeeds (CiscoSPA525G or CiscoSPA525G2) 75
Configuring Audio Settings 76
Configuring Audio Input Gain (CiscoSPA300 Series and
CiscoSPA500 Series) 77
Enabling Wireless (CiscoSPA525G or CiscoSPA525G2 only) 78
Configuring Bluetooth (CiscoSPA525G or CiscoSPA525G2 only) 78
Enabling Bluetooth from the Web Interface 79
Enabling Bluetooth from the Phone 79
Pairing a Bluetooth Headset 79
Pairing Your CiscoSPA525G2 with a Bluetooth-Enabled Mobile Phone 81
Initiating Pairing from the CiscoSPA525G2 81
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 82
Enabling SMS Messaging 83
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Contents
Enabling and Configuring the Phone Web Server 84
Configure the Web Server from the Phone Web Interface 84
Configure the Web Server from the Phone Screen Interface 85
Configuring LDAP for the CiscoSPA300 Series and
Cisco SPA500 Series IP Phones 85
Configuring BroadSoft Settings (CiscoSPA300 Series and
Cisco SPA500 Series) 90
Configuring BroadSoft Directory 90
Configuring Synchronization of Do Not Disturb and Call Forward on a
Per Line Basis (Applicable to Broadsoft) 91
Configuring Synchronization of DND and CEWD 91
Configuring Synchronization of DND and CEWD by Using the
Configuration File 92
Configuring Broadsoft ACD Support 92
Configuring Broadsoft ACD Support 93
Configuring XML Services 93
Configuring Music On Hold 96
Configuring Extension Mobility 96
Configuring Video Surveillance (Cisco SPA525G or
Cisco SPA525G2) 97
Configuring the User Name and Account on the Camera 98
Entering Camera Information Into the CiscoSPA525G or
CiscoSPA525G2 Configuration Utility 98
Viewing the Video 99
Chapter 4: Configuring SIP, SPCP, and NAT 100
SIP and Cisco IP Phones 100
SIP Over TCP 102
SIP Proxy Redundancy 102
Configuring Survivable Remote Site Telephony (SRST) Support 102
RFC3311 Support 103
Support for SIP NOTIFY XML-Service 103
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Contents
Configuring SIP 104
Configuring Basic SIP Parameters 104
Configuring SIP Timer Values 108
Configuring Response Status Code Handling 111
Configuring RTP Parameters 111
Configuring SDP Payload Types 113
Configuring SIP Settings for Extensions 116
Configuring a SIP Proxy Server 122
Configuring Subscriber Information Parameters 124
Configuring the IP Phone Communications Protocol 125
Configuring the Protocol on a CiscoSPA525G or CiscoSPA525G2 126
Configuring the Protocol on a CiscoSPA300 Series or
CiscoSPA500 Series IP Phone 126
Managing NAT Transversal with Cisco IP Phones 126
NAT Mapping with Session Border Controller 127
NAT Mapping with SIP-ALG Router 127
NAT Mapping with a Static IP Address 127
NAT Mapping with STUN 128
Determining Whether the Router Uses Symmetric or Asymmetric NAT 129
Chapter 5: Configuring Security, Quality, and Network Features 131
Setting Security Features 132
Challenging SIP Initial INVITE and MWI Messages 132
Encrypting Signaling with SIP Over TLS 132
Securing Voice Traffic with SRTP 133
Authorizing Secure Calls with a Mini-certification 133
Secure Call Indication Tone 134
Configuring Voice Codecs 134
Configuring Domain and Internet Settings 138
Configuring Restricted Access Domains 138
Configuring DHCP, Static IP, or PPPoE Connection Type 138
Configuring Power Settings 140
Setting Optional Network Servers 140
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Contents
Configuring VLAN Settings 142
Configuring Cisco Discovery Protocol (CDP) 142
Configuring LLDP-MED 142
TLV Information 144
Configuring the VLAN Settings 150
Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 152
Configuring the VPN on the Security Appliance 153
Configuring the VPN on the CiscoSPA525G or CiscoSPA525G2 153
Chapter 6: Provisioning 156
Redundant Provisioning Servers 157
Retail Provisioning 157
Automatic In-House Preprovisioning 158
Using HTTPS 159
Server Certificates 159
Client Certificates 160
Obtaining a Server Certificate 160
Manually Provisioning a Phone from the Keypad 161
Sample Configuration File 162
Updating Profiles and Firmware 163
Launch a Firmware Update by using a Browser Command 170
Launch a Profile Update by using a Browser Command 170
Rebooting a Phone by using a Browser Command 171
Configuring a Custom Certificate Authority 171
General Purpose Parameters 172
Using TR-069 172
Chapter 7: Configuring Regional Parameters and Supplementary Services 176
Scripting for Cadences, Call Progress Tones, and Ring Tones 177
Cadence Script 177
Example: Normal Ring 177
Example 2: Distinctive Ring (short, short, short, long) 178
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Tone Script 178
Example: Dial Tone 178
Example: SIT Tone 179
Ring Script 180
Call Progress Tones 181
Distinctive Ring Patterns 181
Example 1: Normal Ring 181
Example 2: Distinctive Ring (short, short, short, long) 182
Distinctive Call Waiting Tone 182
Control Timer Values (sec) 183
Configuring Supplementary Services (Star Codes) 184
Entering Star Code Values 184
Activating or Deactivating Supplementary Services 188
Vertical Service Announcement Codes (CiscoSPA300 Series and
Cisco SPA500 Series) 189
Bonus Services Announcement Description 189
Outbound Call Codec Selection Codes 191
Miscellaneous Parameters 191
DTMF Parameters 191
Localizing Your IP Phone 192
Managing the Time and Date 193
Configuring Daylight Saving Time 194
Daylight Saving Time Examples 195
Selecting a Display Language 196
Creating a Dictionary Server Script 196
Chapter 8: Configuring Dial Plans 198
About Dial Plans 198
Digit Sequences 199
Digit Sequence Examples 202
Acceptance and Transmission of the Dialed Digits 204
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Contents
Dial Plan Timer (Off-Hook Timer) 205
Syntax for the Dial Plan Timer 205
Interdigit Long Timer (Incomplete Entry Timer) 206
Syntax for the Interdigit Long Timer 206
Interdigit Short Timer (Complete Entry Timer) 207
Syntax for the Interdigit Short Timer 207
Editing Dial Plans on the IP Phone 208
Resetting the Control Timers 209
Chapter 9: Configuring LED Patterns 210
LED Script Examples 213
LED Pattern 213
Appendix A: Cisco SPA IP Phone Field Reference 215
Info Tab 216
System Information 216
Network Configuration (SPCP) 219
VPN Status (CiscoSPA525G or CiscoSPA525G2 Only) 220
Product Information 220
Phone Status 221
Ext Status 222
Line/Call Status 223
Downloaded Ring Tone 225
System Tab 226
System Configuration 226
Internet Connection Type and Static IP Settings 228
Power Settings (CiscoSPA500 Series or CiscoSPA300 Series Only) 229
PPPoE Settings (CiscoSPA525G or CiscoSPA525G2 Only) 229
Optional Network Configuration 230
VLAN Settings 231
Wi-Fi Settings (CiscoSPA525G or CiscoSPA525G2 Only) 233
Bluetooth Settings (CiscoSPA525G or CiscoSPA525G2 Only) 233
VPN Settings (CiscoSPA525G or CiscoSPA525G2 Only) 233
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8
Contents
SIP Tab 234
SIP Parameters 234
SIP Timer Values (sec) 239
Response Status Code Handling 242
RTP Parameters 243
SDP Payload Types 245
NAT Support Parameters 249
Linksys Key System Parameters 252
Provisioning Tab 253
Regional Tab 253
Call Progress Tone Description 253
Distinctive Ring Patterns 256
Control Timer Values (sec) 258
Vertical Service Activation Codes 259
Vertical Service Announcement Codes 264
Outbound Call Codec Selection Codes 265
Time (CiscoSPA525G or CiscoSPA525G2 Only) 268
Language (CiscoSPA525G or CiscoSPA525G2 Only) 269
Miscellaneous 269
Phone Tab 274
General 274
Line Key 277
Miscellaneous Line Key Settings 279
Line Key LED Pattern 280
Supplementary Services 282
Ring Tone (CiscoSPA300 Series and CiscoSPA500 Series) 284
Ring Tone (CiscoWIP310) 285
Audio Input Gain (dB) 286
Multiple Paging Group Parameters 287
BroadSoft Settings 288
LDAP Corporate Directory Search 289
XML Service 293
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