Table Of Content109_AvdInf_FC 11/11/01 2:22 PM Page 1
1 YEAR UPGRADE
BUYER PROTECTION PLAN
C i s c o AV V I D
®
I P Te l e p h o ny
and
Design & Implementation
Design and Deploy IP Telephony Solutions
•Step-by-Step Instructions for Using AVVID Applications in Single Site and
Multiple Site Solutions
• Complete Coverage of Voice and Video Gatekeeper Design
• Hundreds of Configuring & Implementing and Designing & Planning
Sidebars,FAQs,and Case Studies!
Robert Padjen
Larry Keefer
Sean Thurston
Jeff Bankston
Michael E. Flannagan
Martin Walshaw Technical Editor
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s o l u t i o n s @ s y n g r e s s . c o m
With more than 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco
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1 YEAR UPGRADE
BUYER PROTECTION PLAN
C i c s o AV V I D
®
I P Telephony
and
Design & Implementation
Robert Padjen
Larry Keefer
Sean Thurston
Jeff Bankston
Michael E. Flannagan
Martin Walshaw
Technical Editor
109_AVVID_DI_FM 11/11/01 2:19 PM Page iv
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Cisco®AVVID and IP Telephony Design & Implementation
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Acknowledgments
We would like to acknowledge the following people for their kindness and support
in making this book possible.
Richard Kristof and Duncan Anderson of Global Knowledge,for their generous
access to the IT industry’s best courses,instructors,and training facilities.
Ralph Troupe,Rhonda St.John,Emlyn Rhodes,and the team at Callisma for their
invaluable insight into the challenges of designing,deploying,and supporting world-
class enterprise networks.
Karen Cross,Lance Tilford,Meaghan Cunningham,Kim Wylie,Harry Kirchner,
Kevin Votel,Kent Anderson,and Frida Yara of Publishers Group West for sharing
their incredible marketing experience and expertise.
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Bunkell,and Klaus Beran of Harcourt International for making certain that our
vision remains worldwide in scope.
Anneke Baeten and Annabel Dent of Harcourt Australia for all their help.
David Buckland,Wendi Wong,Daniel Loh,Marie Chieng,Lucy Chong,Leslie Lim,
Audrey Gan,and Joseph Chan of Transquest Publishers for the enthusiasm with
which they receive our books.
Kwon Sung June at Acorn Publishing for his support.
Ethan Atkin at Cranbury International for his help in expanding the Syngress
program.
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Contributors
Robert Padjen (CCNP-Security,CCDP) is a Senior Consultant with
Callisma and he has written a number of texts on Cisco networking.In
addition to instructing,Robert works as an expert witness in the com-
puter and networking fields.
Mark Edwards (CCIE #7103,CCDP,CCNP,MCSE,CNE) is a
Director of and Senior Network Consultant for Capital Network
Solutions Ltd.,based in South Wales,UK.Capital Network Solutions is a
Cisco Premier Partner,specializing in Voice Access and Wireless solutions,
and has completed a number of major projects for large international
organizations.Their Web site can be found at www.capitalnetworks.co.uk.
Mark graduated from the University of Glamorgan with a BSc (Hons) in
Computer Science in 1994 and has been working as a networking con-
sultant ever since.He now lives in Cardiff with his wife Sarah and son
Cameron.
Michael E. Flannagan (CCIE #7651,CCDP,CCNA,3COM-CSA) is
Network Consulting Engineer and Team Leader in the Network
Supported Accounts (NSA) Group at Cisco Systems.Mike is a member of
the global Quality of Service (QoS) Team and has extensive network
design experience,with emphasis on Routing Protocol design and
Quality of Service mechanisms.Mike’s experience,prior to joining Cisco
Systems,includes enterprise network architecture,IT management,and
consulting.Mike’s QoS testing and research was used to recommend the
implementation of various QoS mechanisms for one of the world’s largest
pharmaceutical companies,and he has participated in large-scale QoS
designs for several major US companies.In addition to holding various
certifications from Cisco,3Com,and Nortel Networks,Mike has passed
both the CCIE Routing/Switching and the CCIE Design written exams
and is currently preparing for his CCIE Lab exams.He lives in
Morrisville,NC.
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Rob Webber (CCIE #6922) is a Senior Network Consultant with
Callisma in Wakefield,MA.He has over 14 years of experience in the data
networking industry,the last four as a consultant.He specializes in the
design and implementation of complex networks in the financial,medical,
manufacturing,and service provider industries.His expertise includes
routing,switching,and security equipment from Cisco Systems and
Nortel Networks.Rob holds a Bachelor of Science degree from the
University of New Hampshire.
Jeff Bankston (CCDP,CCNP-Voice and Security) is the Senior
Network Architect at BCI Associates.He has designed,developed,and
implemented networks ranging from 75 users to enterprises in excess of
47,000 users spanning 40 buildings in a campus,WAN,and metropolitan
networks.He has troubleshot the same size networks,configured and
modified LAN equipment from Cisco,3Com,Cabletron,Bay Networks,
and many smaller vendors.He serves as the assistant to the Branch
Technical Manager for new business development with ATM,Voice over
IP,enterprise LAN/WAN development,and other such technologies.Jeff
has published three books on networking,published numerous technical
whitepapers and articles,and continues to write for four major technical
journals.He enjoys technical testing and evaluation of vendor products in
his off time,which helps him to recommend proper technologies for e-
commerce environments.He enjoys teaching networking classes for
Element K online distance learning (www.elementk.com) where he also
develops new courses for the system.Jeff holds five major industry certifi-
cations including Cisco CCDP,CCNP Voice Specialist,and the CCNP
Security Specialist.He is a Cisco CCIE candidate focusing on wireless
networking.
Larry Keefer (CCNP-Voice and Security,CCDP,CIPT,BCFP,BCSD,
MCSE,MCP+I,Master CAN,HP Start) is a Consultant with Callisma.
His areas of specialization include design,integration,implementation,and
documentation of multiple protocol and layer networks with voice,video,
and data.He recently designed and implemented a multisite AVVID net-
work utilizing CallManager 3.0x IP-PBX,IP phones,inline power
switches,voice analog,and digital gateways.Prior to Callisma,Larry was a
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Senior Network Engineer and Team Leader at Rush Creek Solutions.He
holds a Bachelor of Science in Business Information Systems and Business
Administration from Illinois State University. He has completed course
work toward an M.S.degree in Computer Information Systems,
University of Phoenix.
Eric Knipp (CCNP,CCDP,CCNA,CCDA,MCSE,MCP+I) is a
Consultant with Callisma.He is currently engaged in a broadband opti-
mization project for a major U.S.backbone service provider.He special-
izes in Cisco routers,LAN switches,Cisco’s optical networking product
offering as well as Microsoft NT,and network design and implementa-
tion.Eric’s background includes positions as a Project Manager for a
major international law firm and as a Project Manager for Nortel.
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