CIO Wisdom: Best Practices from Silicon Valley

449 Pages·4.414 MB·English

by  Lane, Dean

CIO Wisdom
IT Architecture Toolkit
Jane A. Carbone
Software Development: Building Reliable Systems
Marc Hamilton
High Availability: Design, Techniques, and Processes
Michael Hawkins, Floyd Piedad
Data Warehousing: Architecture and Implementation
Mark Humphries, Michael W. Hawkins, Michelle C. Dy
IT Organization: Building a Worldclass Infrastructure
Harris Kern, Stuart D. Galup, Guy Nemiro
IT Production Services
Harris Kern, Rich Schiesser, Mayra Muniz
Building Professional Services: The Sirens’ Song
Thomas E. Lah, Steve O’Connor, Mitchel Peterson
CIO Wisdom: Best Practices from Silicon Valley
Dean Lane, Change Technology Solutions, Inc.,
and Members of the Silicon Valley Community of Practice
CIO Wisdom II
Phillip Laplante, Thomas Costello
IT Automation: The Quest for Lights Out
Howie Lyke with Debra Cottone
Managing IT as an Investment: Partnering for Success
Ken Moskowitz, Harris Kern
IT Systems Management
Rich Schiesser
IT Services: Costs, Metrics, Benchmarking, and Marketing
Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews
IT Problem Management
Gary Walker
ENTERPRISE COMPUTING SERIES
CCIIOO WWiissddoomm
Best Practices from Silicon
Valley’s Leading IT Experts
Dean Lane,
Change Technology Solutions, Inc.,
and Members of the Silicon Valley
Community of Practice
Prentice Hall PTR, Upper Saddle River, NJ 07458
http://www.phptr.com
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Contents
Foreword by Regis McKenna xix
Foreword by Maynard Webb xxiii
Foreword by Dean Lane xxv
Chapter 1
Within and Beyond: Understanding the Role of the CIO 1
By Stuart Robbins and Al Pappas
Perspective 1: The Extended Enterprise CIO 3
Perspective 2: Back to the Basics—What is a CIO? 9
Overview of the CIO Role 9
Background of the CIO—Technology Versus Business 10
Business Environments and the CIO’s Role 11
Reporting Relationships, Hierarchy, and the CIO’s Role 13
Understanding the Dynamic Role of the CIO 15
v
Chapter 2
Women CIOs 17
by Judy Armstrong
Why Single Out a Particular Group of CIOs? 18
Why Is IT Unfriendly to Women? 19
What Is IT Losing When Women Leave the IT Workforce? 20
What Do We Need to Change to Attract More Women into the
IT Profession 21
Why Do Some Women Prevail and Others Do Not? 22
What Is Different for Women CIOs in Their First 90 Days? 23
Who Are Some of the Successful Women CIOs, and Why? 25
Pat Anderson, CIO of Lockheed Martin’s Space Systems 25
Polly Moore, Former CIO of Genentech 27
Tama Olver-CIO of Applelera 29
The Value of Women in IT 33
Chapter 3
The First 90 Days 35
by Mark Egan
Key Takeaways 37
Overview 37
Ninety-Day Tactical Plan 38
IT Organization Review 40
IT Strategic Plan 44
Step 1 44
Step 2 45
Step 3 46
vi Contents
Step 4 46
Step 5 46
IT Architecture Blueprint 47
Architecture Overview 48
Management Recommendations 48
Pulling It All Together 49
Chapter 4
The Tao Perspective 51
by George Lin
An Indirect but Fundamental Approach 52
CIO Challenges 53
Creating a Business-Focused IT Organization 54
Leading by Example: Five Fundamentals for
Better IT/Business Alignment 56
Passion 57
Humility 58
Openness 58
Clarity 59
Agility 60
Uniting the Forces: Five Strategies to Align the Business 61
Start with Business Processes 63
Be a Diplomat: Empower All Constituents to Seek Win-Win 64
Cultivate Business Partnership 65
Mandate Customer Participation in IT Projects 65
Provide Thought Leadership 67
Sustaining Success: Two Practices 68
Hire Complementary IT Leaders 68
Improve People, Processes, and Organization Continually 69
In Closing 70
Contents vii
Chapter 5
Communications: Communication Excellence in
IT Management 71
by Brenda J. Fox
The Problem: Us Versus Them 73
How to Break Down Stereotypes that Threaten
Good Communication 76
Lead by Example 76
Know Your Audiences 76
Create Awareness of the Lines of Communication 78
Start Thinking Like a Service Organization 78
Ask Your Staff for Help 79
Stop the Blame Game 79
Provide Accurate Information 80
Foster Teamwork 81
Essential Management Practices that Produce
Good Communication 84
Plan 84
Set IT Policy and Standards 84
Understand the Company’s Commitments, Schedules,
and Dependencies 85
Integrate Project Planning 85
Budget as a Team 86
Control Production Changes 86
Continuously Improve Quality 86
Be Explicit in Your Decision-Making Process 86
What to Keep in Mind When Implementing Communication
Tools and Practices 87
Deliver Information that Each Group Requires 87
Communication Tools Depend on Accurate
Process-Level Information 87
IT Is a Team Sport 88
Tools Must Measure Project Status at All Levels 89
viii Contents
How to Make Yourself a Better Communicator 90
Assess Yourself 91
Know Your Audience 91
Set and Manage Expectations 91
Insist on Accountability 91
Be Aware of the Political Environment 91
How to Know When Communication Is Good 92
Measure Behavioral Improvements 92
Process Improvements 92
Improvements in IT Business Fundamentals 93
Conclusion 93
Chapter 6
IT Organization 95
by Guy de Meester
Challenges in Determining the Ideal IT Organization 96
Follow the Business Plan 96
Be the Driver or Be Driven 97
Centralized Versus Decentralized Organizational Structure 98
Helpdesk and Desktop Support 99
Network and System Administrator Functions 101
Telecomm Support Functions 103
Applications Support Functions 104
Reflections on Critical Information Systems Functions 105
Operations Director 106
Architect Function 107
Database Administrator Function 108
Desktop, Helpdesk, and System Administration Support 110
Project Management 111
Decisions and Topics Impacting the Organizational Model 112
Policies and Procedures: Impact on the Organization 112
Contents ix