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About Chatbot Diploma Thesis
This master's thesis presents a chatbot created for a laundry and dry cleaning service company called Mr Jeff. The author first developed a prototype chatbot on Facebook Messenger to introduce users to the service and gain new customers. Based on feedback from this initial prototype, the author then created an "In-chatbot" that is integrated into Mr Jeff's existing Android app. This In-chatbot aims to increase customer retention and reduce call center workload by allowing users to perform tasks like creating and changing orders via chat. The thesis describes the analysis, design, implementation and evaluation of both the Facebook Messenger prototype and the In-chatbot integrated into the Android app. It also compares these chatbots to other virtual assistants in the Czech
Detailed Information
| Author: | ['Anbarasi'] |
|---|---|
| Publication Year: | 2021 |
| Pages: | 61 |
| Language: | English |
| Format: | |
| Price: | FREE |
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