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About Challenges Faced by Consumer in Food Ordering App and Consumer Satisfaction
The document is a project report submitted by Sheron Patel to the University of Mumbai on the challenges faced by consumers in food ordering apps and consumer satisfaction. It includes an introduction to online food ordering apps like Zomato, Swiggy and Uber Eats. The research methodology section outlines the scope, objectives, significance and data collection methods used in the study. A literature review is also presented. The report findings identify factors like quality, price and service that influence consumer purchase decisions on food ordering apps. It also examines challenges faced by consumers around issues with pricing, food quality and delivery. The conclusion provides suggestions for companies to focus on quality, customer service and adopting new technologies to increase customer satisfaction and retention.
Detailed Information
| Author: | ['Sheron Patel'] |
|---|---|
| Publication Year: | 2021 |
| Pages: | 80 |
| Language: | English |
| Format: | |
| Price: | FREE |
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