Cases on Management and Organizational Behavior in an Arab Context (Advances in Logistics, Operations, and Management Science

424 Pages·2014·7.5 MB·English

by  Grace C. Khoury

Cases on Management
and Organizational
Behavior in an Arab
Context
Grace C. Khoury
Birzeit University, Palestine
Maria C. Khoury
Independent Researcher, Palestine
A volume in the Advances
in Logistics, Operations,
and Management Science
(ALOMS) Book Series
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Library of Congress Cataloging-in-Publication Data
Cases on management and organizational behavior in an Arab context / Grace C. Khoury and Maria
C. Khoury, editors.
pages cm
Includes bibliographical references and index.
ISBN 978-1-4666-5067-1 (hardcover) -- ISBN 978-1-4666-5068-8 (ebook) -- ISBN 978-1-4666-
5069-5 (print & perpetual access) 1. Management--Arab countries--Case studies. 2. Organiza-
tional behavior--Arab countries--Case studies. 3. Leadership--Arab countries--Case studies. I.
Khoury, Grace C. II. Khoury, Maria C.
HD70.A64C37 2014
658.00917’4927--dc23
2013037500

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All work contributed to this book is new, previously-unpublished material. The views expressed in
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Advances
in Logistics,
Operations, and
Management
Science (ALOMS)
Book Series
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ISSN: 2327-350X
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Operations research and management science continue to influence business processes, ad-
ministration, and management information systems, particularly in covering the application
methods for decision-making processes. New case studies and applications on management
science, operations management, social sciences, and other behavioral sciences have been
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Titles in this Series
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Cases on Management and Organizational Behavior in an Arab Context
Grace C. Khoury (Birzeit University, Palestine) and Maria C. Khoury (Independent Re-
searcher, Palestine)
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Editorial Advisory Board
Samah Abu Assab, Birzeit University, Palestine
Benoit Aubert, Grenoble Ecole de Management, France
Samir Baidoun, Birzeit University, Palestine
Bernard Chapelet, Grenoble Ecole de Management, France
Niveen Eid, Birzeit University, Palestine
Ibrahim Habib, Baden-Wuerttemberg Cooperative State University (DHBW), Germany
Farid Muna, Meirc Training & Consulting, USA
George Tovstiga, University of Reading, UK]
List of Reviewers
Mohammad Baydoun, Millennium Development International, Lebanon & American
University of Beirut, Lebanon
Jean Pierre Bernard, Grenoble Graduate School of Business, France
Wes Harry, University of Chester, UK
Keith Jackson, University of London, UK & Kobe University, Japan
Flair J. Karaki, Al-Quds Open University, Palestine
Charlotte M. Karam, American University of Beirut, Lebanon
Basem Makhoul, Birzeit University, Palestine
Beverley McNally, Prince Mohammad Bin Fahd University, Saudi Arabia
Bashir Rayes, Birzeit University, Palestine
William Scott-Jackson, Oxford Strategic Consulting, UK
Suhail S. Sultan, Birzeit University, Palestine
Lorraine Warren, University of Southampton, UK
Table of Contents
Foreword............................................................................................................xvii
Preface.................................................................................................................xix
Acknowledgment...............................................................................................xxv
Section 1
Introductory Management Cases: Dynamic Nature of Organizations and
Responding to Changing Expectations
Chapter 1
Universal.HRM.and.the.Gulf.Leadership.Style:.The.Perils.of.Best.Practice.........1
William Scott-Jackson, Oxford Strategic Consulting, UK
Jonathan Michie, University of Oxford, UK
Chapter 2
MALAK.Technologies.Ltd.:.A.Case.of.Employee.Retention.and..
Talent.Management...............................................................................................22
Niveen Eid, Birzeit University, Palestine
Lorraine Warren, University of Southampton, UK
Chapter 3
Encountering.Strategic.Management.and.Corporate.Governance.Issues..
within.a.Turbulent.Environment:.Hayat.Insurance.Company..............................40
Grace Khoury, Birzeit University, Palestine
Leila Amer, Birzeit University, Palestine
Zein Khalaf, Anabtawi Group, Palestine
Chapter 4
Proactive.Corporate.Social.Responsibility.(CSR).Strategies:.The.Case.of.
PADICO.Holding..................................................................................................59
Dahouk Dawoudi, Birzeit University, Palestine
Anton Sabella, Birzeit University, Palestine
Chapter 5
Leadership.Consciousness.to.CSR:.Royal.Industrial.Trading.Co........................76
Suhail Sultan, Birzeit University, Palestine
Imad Rjoub, Royal Industrial Trading Co., Palestine
Chapter 6
Management.Response.to.Improve.the.Educational.Performance.of..
Engineering.Students:.The.Case.of.the.Lebanese.International.University.........91
Bassam Hussein, Lebanese International University, Lebanon
Ali Hage-Diab, Lebanese International University, Lebanon
Mohammad Hammoud, Lebanese International University, Lebanon
Anwar Kawtharani, Lebanese International University, Lebanon
Hisham El-Hage, Lebanese International University, Lebanon
Amin Haj-Ali, Lebanese International University, Lebanon
Section 2
Individual and Group Dynamics in the Organization
Chapter 7
Can.Women.Say.“No”.to.Sexual.Harassment.in.the.Workplace?.......................112
Flair J. Karaki, Al-Quds Open University, Palestine
Chapter 8
Under.Pressure:.The.Role.of.the.External.Context.in.Creating.Internal..
Tensions.–.A.Case.Study.of.a.Palestinian.University.........................................128
Grace Khoury, Birzeit University, Palestine
Beverley McNally, Prince Mohammad Bin Fahd University, Saudi Arabia
Chapter 9
Communication,.Culture,.and.Discord:.A.Case.Study.of.Avoidable..
Leadership.Failure.in.European-Palestinian.NGO.............................................146
Reema Rasheed, ESDC, Palestine
Keith Jackson, SOAS, UK
Chapter 10
Teamwork.in.the.Palestinian.IT.Industry:.The.Importance.of.Context,.
Cohesiveness,.and.Commitment.........................................................................163
Beverley McNally, Prince Mohammad Bin Fahd University, Saudi Arabia
Muntaha Obied, Progineer Technologies, Palestine
Chapter 11
Risk.Management.Decisions.and.Organizational.Structure.in.the.Case.of.a.
Development.Management.Firm:.Millennium.Development.International.......181
Mohammad Baydoun, Millennium Development International, Lebanon
& American University of Beirut, Lebanon
Section 3
Influence and Organizational Processes
Chapter 12
The.Case.of.the.National.Capital.Market.Authority:.A.Struggle.of.Power.in..
the.IT.Directorate................................................................................................204
Khaled Hjouj, Management Consulting Executive, Canada
Chapter 13
A.Case.of.Leadership.Styles:.The.New.Boss......................................................226
Musa Abu-Dieh, El Wafa, Palestine
Ala’a Abu-Dieh, El Wafa, Palestine
Lorraine Warren, University of Southampton, UK
Chapter 14
Who.Will.Be.Next?.The.Challenge.of.Family.Business.Planning.....................241
Elena Khoury, Birzeit University, Palestine
Maria Khoury, Independent Researcher, Palestine
Chapter 15
Downsizing.at.Paltel:.Take.It.and.Leave.It.........................................................257
Samir Baidoun, Birzeit University, Palestine
Wojdan Farraj, Birzeit University, Palestine
Chapter 16
Downsizing.and.the.Organizational.Performance:.A.Case.Study.from.
Stakeholders’.Perspectives..................................................................................273
Rasha Odeh, Birzeit University, Palestine
Samah Abu-Assab, Birzeit University, Palestine
Chapter 17
Company.Restructuring.as.Part.of.a.Comprehensive.Change.Plan.during..
Periods.of.Transition.in.Leadership:.The.Case.of.Al.Quds..
Pharmaceuticals.Company..................................................................................294
Mawakeb Massad, Birzeit University, Palestine
Chapter 18
The.Royal.Credit.Bank.Strategy.and.Transformation.Program:.The.Gulf.
Management.Strategic.Planning.........................................................................316
Khaled Hjouj, Management Consulting Executive, Canada
Chapter 19
Reality.of.Change...............................................................................................337
Flair J. Karaki, Al-Quds Open University, Palestine
Compilation of References...............................................................................357
About the Contributors....................................................................................382
Index...................................................................................................................393