CAPM PMP Project Management All-in-One Exam Guide (All-in-one)

505 Pages·2007·3.43 MB·English

by  Joseph Phillips

ALL IN ONE
CAPM®/PMP®
Project
Management
Certification
E X A M G U I D E
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ALL IN ONE
CAPM®/PMP®
Project Management
Certification
E X A M G U I D E
Joseph Phillips
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DOI: 10.1036/0071487484
For Kyle.
ABOUT THE AUTHOR
Joseph Phillips, PMP, Project+, is the Director of Education for Project Seminars. He
has managed and consulted on projects for industries, including technical, pharmaceu-
tical, manufacturing, and architectural, among others. Phillips has served as a project
management consultant for organizations creating project offices, maturity models,
and best-practice standardization.
As a leader in adult education, Phillips has taught organizations how to success-
fully implement project management methodologies, information technology project
management, risk management, and other courses. He has taught for Columbia Col-
lege, University of Chicago, and Indiana University, among others. He is a certified
technical trainer and has taught over 10,000 professionals. Phillips has contributed
as an author or editor to more than 30 books on technology, careers, and project man-
agement.
Phillips is a member of the Project Management Institute (PMI) and is active in lo-
cal project-management chapters. He has spoken on project management, project
management certifications, and project methodologies at numerous trade shows, PMI
chapter meetings, and employee conferences. When not writing, teaching, or consult-
ing, Phillips can be found behind a camera or on the working end of a fly rod. You can
contact him through www.projectseminars.com.
About the Technical Editor
Julie Wiebell, MBA, PMP, is a vice president at JPMorgan Chase and Company manag-
ing corporate technology programs. Her project management experience spans more
than 10 years working with private, public, nonprofit, Fortune 100, and IT consulting
firms. For four years, she facilitated and coordinated the Chase Leadership Academy, a
partnership with Big Brothers Big Sisters, to introduce high school seniors to the skills
needed in the business world. She has a passion for mentoring, teaching, and profes-
sional development.
Julie served on the board of directors for the PMI Central Ohio Chapter from 2005-
2006 and currently serves on the Honors Tutorial College Board of Visitors at Ohio
University for 2006-2008. She is a PMI member, a certified project management profes-
sional (PMP), and has earned a BA in Spanish, a BA in international studies, and a
Masters in business administration. In her spare time, she enjoys volunteering for ani-
mal rescue associations, coaching MBA students, and marathon training.
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CONTENTS AT A GLANCE
Part I Project Management Foundation . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 1 Preparing for the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2 Managing a Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 3 Examining the Project Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Part II Project Management Professional Testing Areas . . . . . . . . . . 103
Chapter 4 Managing Project Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Chapter 5 Managing the Project Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Chapter 6 Managing Project Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Chapter 7 Managing Project Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Chapter 8 Managing Project Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Chapter 9 Managing Project Human Resources . . . . . . . . . . . . . . . . . . . . . . . . 259
Chapter 10 Managing Project Communications . . . . . . . . . . . . . . . . . . . . . . . . . 289
Chapter 11 Managing Project Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Chapter 12 Introducing Project Procurement Management . . . . . . . . . . . . . . . 349
Chapter 13 PMP Code of Professional Conduct . . . . . . . . . . . . . . . . . . . . . . . . 379
Part III Appendixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Appendix A Project Management Documents . . . . . . . . . . . . . . . . . . . . . . . . . . 393
Appendix B Passing the CAPM and the PMP Exam . . . . . . . . . . . . . . . . . . . . . . 405
Appendix C Understanding the Code of Ethics and Professional Conduct . . . . 417
Appendix D About the CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463
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CONTENTS
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Part I Project Management Foundation . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 1 Preparing for the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
All About the PMP Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
All About the CAPM Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Money and Your Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Passing the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Creating Your Study Strategy . . . . . . . . . . . . . . . . . . . . . . . . . 10
What Your Exam Is Based On (PMBOK, Section 1.1) . . . . . . . . . . . 13
What Is a Project? (PMBOK, Section 1.2) . . . . . . . . . . . . . . . . . . . . 14
Temping a Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Defining a Project’s Uniqueness . . . . . . . . . . . . . . . . . . . . . . . 15
Progressively Elaborating a Project . . . . . . . . . . . . . . . . . . . . . 15
Why Do Projects? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
What Is Project Management? (PMBOK, Section 1.3) . . . . . . . . . . . 16
Back to the PMBOK (PMBOK, Section 1.4) . . . . . . . . . . . . . . . . . . . 17
Being a Project Expert (PMBOK, Section 1.5) . . . . . . . . . . . . . . . . . 19
Using the Project Management Body of Knowledge . . . . . . . 20
Working with Your Application Area . . . . . . . . . . . . . . . . . . . 20
Understanding Your Project Environment . . . . . . . . . . . . . . . 20
Relying on General Management Skills . . . . . . . . . . . . . . . . . 21
Dealing with People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Examining the Project Management Context
(PMBOK, Section 1.6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Working with Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Opening Your Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Working with Subprojects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Working with Project Management Offices . . . . . . . . . . . . . . 23
Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Chapter 2 Managing a Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Identifying the Project Life Cycle (PMBOK, Section 2.1) . . . . . . . . . 33
Examining a Project Life Cycle . . . . . . . . . . . . . . . . . . . . . . . . 34
ix