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About Can We Improve The User Experience of Chatbots With Personalisation Master Thesis Final
This document discusses a study on improving the user experience of chatbots through personalization. The author conducted a literature review on chatbot implementations, conversational aspects, and factors that influence user experience. A research question was posed about the added value of personalization for chatbot user experience. Two chatbots were designed, one personalized and one not, and users completed tasks of varying complexity to evaluate the impact of personalization and task difficulty on user experience. Results found no significant interaction effect but a difference between tasks, though not due specifically to personalization. A satisfaction construct was also found to be reliable.
Detailed Information
| Author: | ['Srishti Maurya'] |
|---|---|
| Publication Year: | 2019 |
| Pages: | 23 |
| Language: | English |
| Format: | |
| Price: | FREE |
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