Table Of ContentSpringerBriefs in Applied Sciences and Technology
Carine Vinardi
Business Strategy
with Hoshin Kanri
SpringerBriefs in Applied Sciences
and Technology
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Carine Vinardi
Business Strategy
with Hoshin Kanri
Carine Vinardi
Aix en Provence, France
ISSN 2191-530X ISSN 2191-5318 (electronic)
SpringerBriefs in Applied Sciences and Technology
ISBN 978-3-031-20962-8 ISBN 978-3-031-20963-5 (eBook)
https://doi.org/10.1007/978-3-031-20963-5
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Acknowledgments
The subject that inspired me throughout my past books and my thesis too has been
the sustainable efficiency and performance of organizations, whatever their size,
primarily when it addresses what makes sense for people.
Unsurprisingly, this, my third book, falls in that category too.
In this extra professional project, I would like to thank my daughter Mariane and
my husband Richard particularly. Once again, they have given me their unfailing
support in this venture because of its burden on already scarce personal resources.
Special thanks also goes to my kind but demanding reviewers: my husband
Richard, my colleague and friend Audrey Dauvet, and also Benoit Eynard, who
was my Ph.D. thesis supervisor at the time, and who gave his precious contributions
once more.
My gratitude goes to all who agreed to give me their time to answer my questions
and who participated in the book through their interviews: Larry Culp, Masaaki Imai,
Daniel Hager, Pete McKabe, Roland Vardanega, Benoit Martin, Aurélien Levallet,
and Frederic Petrus.
Thank you also to a long list of people who have contributed through reflection,
contacts, and references. Particular thanks goes to team at the Kaizen Institute Europe
and Thierry Martin from OpexPartners.
Thank you to Francesco Cipollone, who undertook the translation of this book,
and the delicate and demanding challenge of negotiating around the French original
while hoping to satisfy you, the English language reader.
And lastly, my thanks also goes to Springer Nature, my editor, who trusted me
with this publication.
vii
Contents
1 Introduction .................................................. 1
References .................................................... 4
2 Definition and Terminology .................................... 5
References .................................................... 6
3 A Little Bit of History ......................................... 7
References .................................................... 8
4 Current State of Strategy Deployment Approaches ............... 9
4.1 Necessary Inputs and the Analytical Approach ............... 9
4.2 A Few Key Strategic Methods .............................. 11
4.2.1 Focus on Management by Objectives ................ 12
4.2.2 Focus on the Balanced Scorecard ................... 14
4.3 Contributions of Hoshin Kanri ............................. 15
References .................................................... 17
5 Principles and Key Steps ....................................... 19
5.1 General Presentation ...................................... 19
5.2 Key Steps ............................................... 20
5.2.1 Defining the Missions and Vision ................... 20
5.2.2 Sharing the Feedback of Experience ................. 23
5.2.3 Nemawashi: Trust and Organization to Share
Propositions ..................................... 24
5.2.4 Defining and Designing the Action Plans ............. 26
5.2.5 Executing and Correcting .......................... 28
5.3 Planning ................................................ 31
References .................................................... 32
6 Key Connected Elements ....................................... 33
6.1 PDCA Application ....................................... 33
6.2 The “Z” Approach ........................................ 34
6.2.1 Principle ........................................ 34
ix
x Contents
6.2.2 Examples ........................................ 36
6.2.3 Skills and Competencies ........................... 40
6.3 Problem Analysis and Solving ............................. 42
6.4 Management Using the Reversed Pyramid ................... 43
6.5 Key Performance Indicator Tree ............................ 45
6.6 Specificities of Operational and Functional Teams ............ 47
References .................................................... 48
7 Using Hoshin Kanri with Other Management Rhythms or Key
Periods ....................................................... 49
7.1 Linking Hoshin Kanri to Standard Visual Management ........ 51
7.2 Importance of Daily Performance Management
for Sustainability ......................................... 54
7.3 Connection of Management Rhythms ....................... 56
7.4 Time Balance Between Management Rhythms ............... 58
References .................................................... 62
8 Engaging in Hoshin Kanri ...................................... 63
8.1 How to Start ............................................. 63
8.1.1 Different Starting Point from a Performance
Management Maturity Perspective .................. 63
8.1.2 Context to Take into Account ....................... 65
8.1.3 Motivation and Sense .............................. 66
8.2 How to Support the Change ................................ 67
8.3 Who Can Support the Change .............................. 71
References .................................................... 74
9 Key Documents ............................................... 75
9.1 From Strategic Objectives to Strategic Actions ................ 75
9.2 From Strategic Actions to Strategic Action Plans .............. 78
9.3 Bowling Chart ........................................... 84
References .................................................... 86
10 Facilitation ................................................... 87
10.1 Defining Strategic Action Plans Through Action Work Out ..... 87
10.2 Strategic Reviews ........................................ 89
10.2.1 Content, Frequency, and Problem-Solving ............ 90
10.2.2 Consistency of Management of Strategic
and Non-Strategic Action Plans ..................... 92
10.3 Rewarding Efficiency and Risk-Taking ...................... 95
Reference ..................................................... 96
11 Progress and Sustainability .................................... 97
11.1 How to Take into Account Cultural Dimension ............... 97
11.2 Local Deployment and Progressing Cascading ................ 106
Contents xi
11.3 Leadership Adaptation .................................... 108
11.4 Conditions for Success and Factors of Failure ................ 111
References .................................................... 117
12 Conclusion ................................................... 119
References .................................................... 120
Glossary .......................................................... 121
