Table Of ContentBusiness
s u
Pre-intermediate Student's Book
David Grant, Jane Hudson & Robert Mcl arty
Interactive Workbook material
by Gareth Davies & Shaun Wilden
OXFORD
UNIVERSITY PRE<iS
lntroductlon
Wo1kmg wrth words language al Prachcally Business ca dudy t Outcomes - you can:
work speaking commun~calíon Activlty
1
Compantes
2
Contacts
3
V•sitors
18-23
4 New
products
5
Employrnent
6
Customer
servtce
36-41]
7
Travel
nuun• rct('fdiOn
42-47
8
Orders
2
Workmg w1th words L;mguage Pnctically Business C4St! &tudy l Outcome.s - you can:
at work !.peaklng communication Actrvlty
9
10 New
Cl eas
11 E11tertamtng
12
Pertormance
13
14
15
Tra101ng
16
Pracuce f1les
lrregular verb hst 134 Aud10 sc.npts
3
Working with words l Campany facts
Starting point
1 Look at the pictures
on this page. What do
you know about these 1 Read the se descriptions of some companie s. Complete their n ames
companles?
Thrs campany provides many drfferent Internet c;ervrccs. mcludtng news. orslrne
2 Do you think ifs better
to work for a large or a shoppmg. and em ari Most of sts sales come from advcntsrng on tl S websrte Jts
head office ís m Sunnyvale, Callfornra
small company?
v -----
3 What klnd of company
2 fhrs campany produces ty res for cars and other vehtcles ll is based rn Fr<~nce,
do you work for?
but n has more than 125,000 employees aU over the world It ts also weil knowo
for rts red and green travel gurdes.
M - ------ -
3 This northern European campany operates ln lhe rctall mar ket. ll speciafizes ln
low price products, Induding furntture. bathrooms, md krtchens
l
4 trs a subsidiary of the European Aeronautlc Delenec and Space Campany lEADSl
The campany makes planes for the commeretal atrera fl market. whcre tts main
competitor ls Boerng
A ____ _
5 This campany makes ma ny drfferem electrrcal and clcctromc products. sue h
as TVs. computers. and moblle phones It ts South Korca's fargest campany and
ex porter
s _____ _
2 Complete these senteoces wi th the words ln bold ln l.
l Some companies make or__ goods
2 Other campames or olier service:;.
3 If you 1n a parucular product or serv1ce. ifs you r ma1n 1:1ctivny
4 Ir you work for a company, you are an ___
5 lryour het~d orlice ism o1 part1cular city, your compaoy ------- -
t here
6 Ir you work lo a __ ~you r company 1s part or a bigger gl'oup
7 ll you se ll a lot of products. you r a re very good
8 Ifanother company operates m the same market as you. 1t 1s you r
)) Forrnore ~;xer~. ~o to Practice file l on page 102
3 Work with a partner. Make sentences using t be words ln the table.
Gazprom produces l makes
PíreJU specialízes ln .
AOL operares m
Mltsubishl prov1des l ollers ..
Volluwagen sell$ ..
UNICEF 's compeucors are .
4 OU> An employee is talking about her company. Listen and complete the
mformatlon ln the table.
Name of company BE SAM
Products 'A-- ___ mec.hanisms locks and
Js systems
Group Assa Ab loy
45
Nationahty
Number or employees ~ .OOO
Sales 1€ __ billton
Number ot subsicLaries 7 in 40 countries
Other ~nformaoon Mam c __ are the Eastern Company
lngersoii-Rand, and Master Lock
5 Work wit h a partner. Talk about Besam, using some or alJ of these phrases
and the Information ln 4.
lt's a(n) . . company l organtzatíon.
lt's a substdiary ol . lts heud office is
It make~ l produces It provides l offers ..•
h has employees It oper a tes 1n
It ts based m . It spec1alizes tn
lts main comperitors a re It ha, sales of
6 Now tal k about your company us ing the phrases in S.
Cll)) lnteruc:uvc Work book )) Glossary
7
Language at work l Presem stmple
1 Work wit h a partner. Ask and answer th ese quest1ons.
l Do you work for a mulunauona.l company?
2 ls It a new company?
3 What does n do?
4 Does It operare to many coumnes?
5 Where do you work?
2 Mateh the questions in t to answers a-e.
a Yes, It does _
b It provides engineering servtces to the car mdustr y.
c l have an offlee in London and anather 10 Tokyo _
d Yes. Ido _
e No, it lsn't _
3 W e use the present simple to talk about general fac ts or regular actions.
Find examples in 1 and 2 for each ofthPse rules.
l ln the third person s1ngular (/w l sht> /It), l he verb t!nds in -sor 11s.
Exomple: ---------
2 Wi th l l you l Wil l they. t here is no ftn al ·S
Example: ___
3 ln most quesnons. use do Wlth ll you l wel they and does wnh he l she l u
Bxample: _____ _
4 Don't use dD ~d does l1l questions wnh 1he verb to be
Example: ____
)) Fvr more mlormauon and CXl rc1scs, go to Praelice file l on pngc 103
4 Read the text. Discuss the questions with a panner.
When you see the name Nestlé, perhaps you thmk of breakfast
ce1edls, Nescafé 1nstant coffee, or Nespresso rnachmes But what
else do you know aboutthe company' What other products does ll
seU. dnd whcre' How man y people work for the campany cmd why
do the~ ll ke warking t here? What does the campany do to protect
th~ environment?
Listen to Nest/é m Focus tonlghl at aoo p.m to get answers to
1h ese and man y other questions
5 Work wi th a partner. Make questions a bou t Nestlé using the prompts below
Exomple: How old is the compan.v?
l How old l company?
Tip l Questtons with
2 What products l company l specJalize m?
preposttions 3 What l itS annual sales?
ln a quesllon w1th a 4 W bere l lts head office?
prepos1l10n, the prepOSIIIOn IS 5 How many faccones l have?
usually the last word, not the 6 company l sell l products l ali live contmcnts'1
hrsl. 7 How many people l employ?
l'r'hete ts t... from' 8 What l offer l 1ts employees?
Who do VOl-' w ;(J( for 9 cornpany l a lot of work 111 the communny?
What marilet do vou !>~"ll m? 10 How l protcetthe envnonment?
6 02t> Match answers a-j to questions 1- 10 in 5. Tbeo listen totheradjo
programme and check.
8 780 r Ma ny possibilllies for rrammg
b More t hon 140 y~ars old _ g Yes. il gives money and other help
c Yes. u does h Food and beverages. _
d 276,000. i Vevey Sw1tzerland
e More t hon 107 b1lhon Sw1ss j By using Iess energy and
lrancs packagmg _
c:
::s
;:;
7 Make senlences about Nestlé, u sing the questions in 5 and answers in 6.
Example: The compon y ts more t hon UO years old
8 Work with a partner. Ask and answer the questions ln 5 aboul you r
company.
9 Work wit h a different partner. Tell t hem about you r first partner's
company.
Practically speaking l How to make polite requests
1 Compiete the se questions wi th l or you.
1 Could .. peak to you for a moment?
2 Cun _ tell me you r name?
3 Can _ have .utother d n nk, please?
4 Could _ call me agam tomorrow?
5 Would repeat that. please?
6 Could help me for a moment?
2 031> Work w1th a partner. Match the questions in 1 to responses a-fbelow.
Lísten and check your answers. Then practise the conversations.
a Yes. sorry. The reference ls 1256 K d Sorry. but I'm very busy
b Yes, of course e Certainly. Same aga1n?
c I'm afraid I'm on holiday. f Sure. lt's Woody Netlson
3 Work wit h a partner. Take tur os to make and respond to requests, u sing
the verbs in brackets.
Example: Can l have you r telepltone number, please?
Tip l can. could. and
1 J want your telephone number (have)
2 l w ant your address (g1ve) wo ul d
3 l don 1 understand you (speak more slowly) Coutú and would are ge nerany
4 l need your s1gnnrure on th1s document. (s1gn) more pohte and forrnal tha11
5 l need t wo ch. . urs for my table You have two free charrs at your table (take) can.
6 l don t have um~ to speak to you now. (talk later) Would IS not used Wlth /·
7 t need your pen to :s1gn the visnor's book. (borrow) Could 1 speak to you?
8 l dtdn't hear what you sa1d (say) NOl Woukl-t ~tlii-WV'l
Busíness communication l lntroducing yourself and others
1 041> Gianluca Donatelli is at a con ference. Listen to h im jntroducíng
hímself to Jana Frkova. Make notes about
l Jana's naoonality
2 her ;ob
3 why she's ar the conference
2 051> Complete what Gianluca says. listen and check your answers.
l Excuse me.__ this seat free?
2 Thanks very much. Can l my~elf? I'm Gtanluca Donatclll
3 Ntce to meet you , J ana Where are you ?
4 And do you work for'
5 Oh really? And what do you 7
6 So are you atthis con ference?
7 Thal's imeresríng. A fnend of mlne works fot an Ituhan serviCe provtder. Can l
mtroduce to ?
8 Roberto Can you come here fot a mmute? This is . Sorry, what'!: your name
___?
9 Roberro . ___ ts Ja na. She's wntmg an artlele on Internet serv1cc prov•d~.
3 051> Listen to Gianluca again. He asks Jana eight questions. Match Jana's
responses to each question. Then work wil h a partner and practise the
dialogue.
a l am a JOurnaJtst
t '
2 b Jana Jana Frkova
3 c Yes, tL IS.
4 d Ntce Lo meet you l am Jana Frkova
5 e I'm here to research an atuclc on Intemct scrv1cc provl(icrs
6 f l am self-employed
7 - g Yes. of course. That would be mce.
Key expressions
8 h I'm from the Czech Republtc
lntroducing yourself 4 Why don' t we learn much about Gianluca Jn the conversauon m 17
Can l mtrOduce my~~>lf?
Mv name's l I'm 5 061> Listen to two extracts from a dífferenl versJon oC the conversetion
l What do we learn about Gianluca thts llrne?
lntroducing others
2 Undedme the st ressed words m Jana·s quesuons
Can l •nl roduce you to .. J
1 What about you? What do you do?
Th•s ir.
2 What about you? What are you here ror?
Responding
N1ce to rneel you 1 )) Formore exercises, go to Practlce me l on pngc 102
llow do you do.
N•ce to 111eet you too 6 Work with a partner. Have short conversations. Ta lk and ask aboutthcse
things.
Asking about a person / rob l
Example: A Wilere ore you from?
comp a ny
vou B I'm from Spam What ab o ut you 7 Wilere ore you }rom?
Whill aboul 1
A I'm from Jap a n
Whilt's you r name <agatnl'
• name • company • reason lor bclllg here
Where are you lrom7
• country • jOb
Who do you work for?
Wllöt dO you do? 7 Work in groups. You a re at a party at a conference. lntroduce yourself and
Why are vou here' fmd out aboul another person. Then introduce this person to other people
in the group.
GJ )) lntenu.:llve Workbook ))
Pbruebank ® )) interactiVe Workbook )) Eml'lll and )) Enrclsu and THIS
Work with a partner. You a re both at a con ference. You a re competing
for a big customer. The first person to finishis the winner. Thm to File Ol
on page 135 for the rules of the game.
PLAYERA PLAY.ER B
Start Start
Who are
Wh ere are you I'm asales Yes, l am N1ce
you r main la lhta aeat free?
from? manager. to meet you
competltors?
We make c11r Who do you &- JoKERJ-, Sorry, what's No, lt's a Freneh
yourname
window' work for? company.
agai n?
Can llntroduce Does you r
lt's 1263 Gray I'm Spantah
you 10 my boss? campany operate Italy
Rd,Carmel What about you?
in l!urape7
-- -
~JOKER ~ Yes. sure. ll's ~JOKBR dt Yu,lt'•
How dc you do? ........ ..... ..
Jan Olsen. 07 45 32 19 66.
How many We operate ín
What tu·e you r W hal don you r
ln Mllan. 1m1ployees do Europe and
;,nnual Söles? companydo?
you have? North America.
No, l worlc ~-- d-;, Do you use
m one ol our JOlCER Enghsh 10 your Yea,lam.
subsldlarles. job?
No, we don't What does
W here·~ you r We're a servlee What do you Yes, of course you r campany
béad office? specialize \n? Please ta ke tt.
comp a ny spec•ahte ln?
No, I'm l worl<: ror ~ JOKBR d, l m ln the Hotel
.......
American Goodyear Cap Verde
~
Can you tell me My w l fe? She's a Does your That's 11 very
you r hotel room company have a personal
journall~t.
number? webslte? quesliont
Yu, we do l No, Can l borrow ~- JOKER d-, You speak very Yes. or course
l'llgive you my
we don't you r pen? good EngJisbi
phone number
Congratulations! You made contact with th~ custom~r first!
Working with words l Describing your job and job contacts
l What do these people do in their work?
l 8 retail buyer
2 8 pubhc relations oflicer
3 an occupational psychologral
2 Read the text quickly and compare you r answers to 1.
Starting point
t At work. who do you
usually speak to
l by phon"?
2 face ·l o la ce? l work for a SUpelmarket l work for the police, but rm ~etr employed
2 Do you prefer chrun My Job lnvolves I'm not a polleemart A Basleaily l deal wíth
communicalang with buylng prepared salads lot of my wor~ con.slsls pr obiems ot relitt lons
peoplt! by email or on and vegetablcs rr om local of answertng queSLJons bf>tweeJl sra/f At the
the phone? and natronaJ supplters. 1 from journahsts when the moment, for examplc,
a iso take part rn dirferant pollee ar e Ir r l he nuws I'm I'm tfo1118 a !ludy on
3 How much or you r day
loglslics projects. For also lnvolved ín a new virtual teamwork for
do you spend
example. at the moment project to attract new one of rny Indusirlal
l speuklng with pt•ople?
we're workmg wlth an people to l he pollee force customars l he y work wi th
2 working ulone?
extcmal consu/tanc. He's For l h ls, I'm wo rk l ng Wil h many 5ub contmctars
an
looklng at ways to gel our senlot pollee olflcers and over the world. and
salads and vegetables to wlth outside employment t heu manugcrs wan\ to
the supermarket shelves og enetes communicare beUG" Wllh
more qulckly. lhcrr collt'Ogues abroad
l work a lot wil h trammg
organlzations which
provide the courses my
customt:rs nt>ed
