Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure

274 Pages·2012·4.15 MB·English

by  Michael S. Gendron

Business
Intelligence Applied

Business
Intelligence
Applied
Implementing an Effective
Information and Communications
Technology Infrastructure
Michael S. Gendron
John Wiley & Sons, Inc.
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Gendron,MichaelS.,1957–
BusinessIntelligenceApplied:ImplementinganEffectiveInformationand
CommunicationsTechnologyInfrastructure/MichaelS.Gendron.
pagescm
Includesbibliographicalreferencesandindex.
ISBN978-1-118-42308-0(cloth)—ISBN978-1-118-47834-9(ePDF)(print)—
ISBN978-1-118-47833-2(Mobi)(print)—ISBN978-1-118-47831-8(ePub)
(print)1.Businessintelligence.I.Title.
HD38.7.G462013
658.4’72—dc23
2012026664
PrintedintheUnitedStatesofAmerica
10 9 8 7 6 5 4 3 2 1
Dedicatedto businessanalysts,engineers,andmanagers
whoareattempting togainbusinessvaluefrominformation
andcommunicationtechnologyandtodocumentthatvalueso
allstakeholderscanunderstandit.

Contents
Foreword xi
Preface xv
Acknowledgments xvii
PartOne IntroducingICTStrategy
Chapter1 DefiningInformationandCommunication
TechnologyInfrastructure 3
ICTandBusinessIntelligence 4
ICTValueManagement 5
Business-DrivenInfrastructureDesign 18
ICTInfrastructureDefined 20
Conclusion 23
Notes 24
Chapter2 IntroductoryBusinessandTechnology
StrategyConcepts 27
IntroductiontoBusinessandTechnologyStrategy 28
BudgetingTechnologyExpenditures 47
Conclusion 49
Notes 50
Chapter3 WhyBuildanICTInfrastructuretoSupport
BusinessProcesses? 51
ReasonstoBuildanICTInfrastructure 52
BusinessProcessesinanOrganizationalContext 59
Organizations,SupplyChains,ValueChains,andProcesses 67
ASummary:WhatIsaProcess? 73
Conclusion 74
Notes 75
vii
viii (cid:2)CONTENTS
PartTwo UnderstandingHowICTProducesValue
Chapter4 UnderstandingYourOrganizationandIts
CompetitiveEnvironment 79
OrganizationalValuePropositions 80
ValueSearchModels:InternalandExternalAnalysis 81
ValueModels:EnvironmentalScanning 97
Conclusion 106
Notes 106
Chapter5 ProcessImprovementorInnovation? 107
ImprovementversusInnovation 107
DeterminingaStartingPoint 110
OrganizationalEnablers 112
ICTasanEnabler 116
ICTConstraints 121
SummaryofEnablersofProcessChange 122
Conclusion 123
Notes 123
Chapter6 MeasuringtheBusinessValueofICT 125
IntroductoryTheories 125
TechnologyJustificationModels 127
BalancedScorecard 143
Conclusion 150
Notes 150
PartThree BestPractices
Chapter7 BestPracticesforDocumentingProcess
Change 155
DesignDocuments 155
ProcessDesignDiagramSet 156
BusinessProcessModeling 156
UsingTSItoIntroduceBPM 173
Conclusion 185
Notes 186
Chapter8 BestPracticesforDocumentingTechnology
Recommendations 187
ICTDesignDocuments 188
ICTInfrastructureDiagramSet 189
ICTInfrastructureModeling 189