Beyond the Lean Revolution: Achieving Successful and Sustainable Enterprise Transformation

289 Pages·2011·3.38 MB·English

by  Deborah J. Nightingale

Beyond the Lean Revolution
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Beyond the
Lean Revolution
Achieving Successful and Sustainable
Enterprise Transformation
Deborah J. Nightingale
and Jayakanth Srinivasan
American Management Association
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LibraryofCongressCataloging-in-PublicationData
Nightingale,DeborahJ.
Beyondtheleanrevolution:achievingsuccessfulandsustainableenterprisetransformation/
DeborahJ.NightingaleandJayakanthSrinivasan.
p. cm.
Includesbibliographicalreferencesandindex.
ISBN-13:978-0-8144-1709-6
ISBN-10:0-8144-1709-4
1.Organizationalchange. 2.Leadership. 3.Strategicplanning.
I.Srinivasan,Jayakanth. II.Title.
HD58.8.N544 2011
658.4(cid:2)06—dc22
2010046673
(cid:2)2011DeborahJ.NightingaleandJayakanthSrinivasan.
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Contents
LIST OF FIGURES AND TABLES xi
ACKNOWLEDGMENTS xv
CHAPTER 1. WHY ENTERPRISE TRANSFORMATION? 1
ParadigmsofChange 4
GoingBeyondLean 6
WhatIsanEnterprise? 8
TheValueProposition 8
SeeingThingsHolistically 10
CHAPTER 2. THE SEVEN PRINCIPLES OF ENTERPRISE
TRANSFORMATION 12
Principle:AdoptaHolisticApproachtoEnterpriseTransformation 13
Principle:SecureLeadershipCommitmenttoDriveandInstitutionalize
EnterpriseBehaviors 18
Principle:IdentifyRelevantStakeholdersandDeterminetheirValue
Propositions 19
Principle:FocusonEnterpriseEffectivenessBeforeEfficiency 21
Principle:AddressInternalandExternalEnterpriseInterdependencies 23
Principle:EnsureStabilityandFlowWithinandAcrosstheEnterprise 24
Principle:EmphasizeOrganizationalLearning 25
Chapter2Takeaways 28
CHAPTER 3. A ROADMAP TO SUCCESSFUL ENTERPRISE
TRANSFORMATION 29
WhyEnterpriseTransformationFails 29
AvoidFailurewiththeRoadmap 32
EnterpriseTransformationandStrategicPlanning 35
StrategicCycle:DeterminetheStrategicObjectivesandEngagethe
Leadership 38
vii
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viii CONTENTS
PlanningCycle:Understand,Envision,Design,Align 40
ExecutionCycle:Nurture,Embed,Implement,Coordinate 43
Chapter3Takeaways 46
CHAPTER 4. TRANSFORMATION LEADERSHIP 47
StrategicPerspectives 48
Urgency 50
EnterpriseThinking 52
ExecutiveBuy-In 53
ExecutiveTransformationCouncil 54
HowItAllComesTogether 55
Chapter4Takeaways 59
CHAPTER 5. THE STAKEHOLDER LENS 60
StakeholderIdentification 62
StakeholderPrioritization 66
StakeholderValueElicitation 72
StakeholderValueExchangeAnalysis 73
Chapter5Takeaways 78
CHAPTER 6. THE PROCESS ARCHITECTURE LENS 79
IdentifyEnterpriseProcesses 80
CollectEnterpriseProcessData 84
DeveloptheEnterpriseProcessMap 88
AnalyzetheEnterpriseProcessMap 90
AnalyzetheEnterpriseProcessInteractions 91
Chapter6Takeaways 96
CHAPTER 7. THE PERFORMANCE MEASUREMENT LENS 97
TheActualMetricsMatter 99
SelectandStructureaSystemofMetrics 102
DevelopandSustainanEnterprisePerformanceMeasurement
System 107
PerformanceMeasurementSystemsandTransformation 110
Chapter7Takeaways 112
CHAPTER 8. THE INTEGRATIVE LENSES 113
TheAlignmentLens 113
TheResourceLens 118
TheMaturityLens 121
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CONTENTS ix
TheWasteLens 127
BringingtheLensesTogether 130
Chapter8Takeaways 133
CHAPTER 9. PREPARING TO TRANSFORM 134
BeginwiththeCurrentState 135
SetLong-TermGoals 137
ArticulateWhattheFutureEnterpriseLooksLike 139
AligntheEnterpriseInfrastructure 141
IstheEnterpriseOrganizedtoSupportTransformation? 142
DoestheEnterpriseHavetheInformationSystemsItNeeds? 144
WilltheEnterprise’sPoliciesPromoteTransformation? 145
AretheEnterpriseMetricsAppropriateforTransformation? 145
WhoAreYourChangeAgents? 146
Chapter9Takeaways 147
CHAPTER 10. TRANSFORMATION PLANNING 148
IdentifyFocusAreas 150
SelectandSequenceEnterpriseProjects 159
DevelopActionableProjects 161
DeveloptheTransformationPlan 164
Chapter10Takeaways 167
CHAPTER 11. EXECUTING THE TRANSFORMATION PLAN 168
CommunicatetheTransformationPlan 169
ProvideEducationandTraining 171
ImplementProjectsandTrackTheirProgress 172
MonitorOverallTransformationProgress 173
NurturetheTransformationandEmbedEnterpriseThinking 174
CaptureandDiffusetheLessonsLearned 177
AdjustandAlignthePlanningandExecutionCycles 178
ReenteringtheStrategicCycle 180
Chapter11Takeaways 182
CHAPTER 12. ENTERPRISE TRANSFORMATION FROM INCEPTION TO
IMPLEMENTATION 183
BackgroundontheEnterprise 184
StrategicIssues 186
StrategicObjectives 189
StayCool’sStakeholderLens 191
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