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T H E B A S I C S O F
The problem with most Hoshin Kanri books is that they describe a
complex methodology that is overwhelming to most leaders and their
organizations. The need to essentially change the culture of the entire
organization to make Hoshin work isn’t practical for most companies
when first starting out. H O S H I N
The Basics of Hoshin Kanri uses an easy-to-follow story format to
simplify and explain Hoshin Kanri – a method for strategy deployment. T
H
Supplying clear descriptions of the steps of Hoshin Kanri, it advocates
E
using Hoshin as an important tool for improving an organization’s
B
existing planning and execution system while simultaneously moving A
the culture of the organization forward. S
I
C
The book provides readers with a new understanding of Hoshin Kanri S K A N R I
O
as a powerful deployment system for strategic planning, defining a
F
direction and priorities, and aligning the organization around that
H
direction. It begins by telling the story of a manufacturing executive O
who uses a simple Hoshin Kanri approach to make significant change S
H
in his personal life.
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N
Next, the book illustrates how this executive prepares to apply Hoshin K
A
Kanri to deploy strategy within his or her business. It concludes by
N
presenting fascinating excerpts from the author’s own interviews with R
experts in the field of Hoshin Kanri. I
All business leaders want their organizations to be “great” in all
respects, but the reality is that they must get to “good” before they
can consider becoming “great.”
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K22148
ISBN: 978-1-4822-1869-5
90000
9 781482 218695
THE BASICS OF
H O S H I N
K A N R I
THE BASICS OF
H O S H I N
K A N R I
Randy K. Kesterson
Boca Raton London New York
CRC Press is an imprint of the
Taylor & Francis Group, an informa business
A PRODUCTIV ITY PRESS BOOK
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Version Date: 20140620
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To my parents, Lyle and Barbara, for raising me
To my wife, Susan, for putting up with me
Contents
Preface ....................................................................................................xi
Acknowledgments ...............................................................................xix
Introduction .........................................................................................xxi
Chapter 1 The Basics of Hoshin Kanri: A Personal Example to
Help Explain the Steps .......................................................1
Jon ..................................................................................................1
Introduction to The Little Book .................................................2
Step 1: Scan—Create a Vision and Assess Reality .............3
The Scan Process ................................................................3
Step 2: Plan ............................................................................14
Bowling Chart ..................................................................14
Step 3: Do ...............................................................................16
Step 4: Check .........................................................................17
Step 5: Adjust .........................................................................18
Back to Step 3: Do .................................................................18
Step 4 Again: Check .............................................................18
Step 5 Again: Adjust .............................................................18
Back to Step 3 Once More: Do ............................................19
Step 4 Again: Check .............................................................19
Step 5 Again: Adjust ............................................................20
Key Takeaways from Chapter 1 ..............................................20
References ...................................................................................21
Chapter 2 Hoshin Kanri to Deploy Business Strategy ....................23
Jon’s Business .............................................................................23
Introduction to The Little Book ...............................................24
Step 1: Scan ............................................................................25
The Scan Process ..............................................................26
The First Working Lunch Meeting ................................26
The Second Working Lunch Meeting ...........................27
The Third Working Lunch Meeting ..............................29
The Fourth Working Lunch Meeting ............................31
vii
viii • Contents
The Fifth Working Lunch Meeting ...............................33
The Sixth Working Lunch Meeting ...............................36
Step 2: Plan ............................................................................38
Catchball ..........................................................................40
Key Takeaways from Chapter 2 ...............................................41
References ..................................................................................42
Chapter 3 Interviews with Hoshin Kanri Experts ..........................43
Introduction to Chapter 3 .......................................................43
What Is Hoshin Kanri? ............................................................44
Three Words to Describe Hoshin Kanri? ...............................47
The History of Hoshin ..............................................................49
Why Use Hoshin? ......................................................................50
Prerequisites, Critical Success Factors, Secrets, and
Keys to Success? .........................................................................52
Lessons Learned? .......................................................................63
What Can Go Wrong? ..............................................................74
Who Uses Hoshin Kanri? (And Why Not More Users?) .....79
Different Approaches to Hoshin? ...........................................80
Importance of Vision? ..............................................................81
Hoshin Objectives: How Many and What Should They Be? ...82
Cascading of Objectives? .........................................................84
The PDCA Cycle (Plan– Do– Check– Act) ...............................85
The Catchball Process ..............................................................86
The Hoshin Tools .......................................................................89
Affinity Diagrams ......................................................................89
The X- Matrix and the A3 .........................................................91
The Hansei– Hoshin Reflection Tool .......................................93
Metrics ........................................................................................93
Balanced Scorecard versus Hoshin? .......................................94
How Are Hoshin Kanri and Lean Six Sigma Related? .........98
Index of Expert Interviews .....................................................104
The Catalyst for Success with Hoshin Kanri .......................108
Some Words of Caution ..........................................................110
Recommended Reading ..........................................................111
