Table Of Content130_ASP_newFC 6/19/01 3:02 PM Page 1
1 YEAR UPGRADE
BUYER PROTECTION PLAN
A S P
Application
[ ]
Ser vice
Provider
Configuration
Handbook
Become an Application Service Provider!
•Step-by-Step Instructions for Converting an ISP from Standard
Bandwidth Provisioning to Providing Complex Services
• Hundreds of Common ASP Terms Defined,Types of ASP Firms
Identified,and BestPlatforms Revealed
• Complete Coverage of Application Outsourcing,Business Process
Outsourcing,and Platform IT Outsourcing
Gary Palmatier,
Vice President of Business Development and Solution
Architecture, EngineX Networks, Inc.
Foreword by Dale Booth,
Chairman & CEO, EngineX Networks, Inc.
Sean Thurston Technical Editor Professional Reference Series
130_ASP_FM 6/19/01 2:57 PM Page i
s o l u t i o n s @ s y n g r e s s . c o m
With more than 1,500,000 copies of our MCSE, MCSD, CompTIA, and
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Readers like yourself have been telling us they want an Internet-based ser-
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130_ASP_FM 6/19/01 2:57 PM Page ii
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1 YEAR UPGRADE
BUYER PROTECTION PLAN
A S P
Application
[ ]
Ser vice
Provider
Configuration
Handbook
Professional Reference Series
130_ASP_FM 6/19/01 2:57 PM Page iv
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ASP Configuration Handbook: A Guide for ISPs
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130_ASP_FM 6/19/01 2:57 PM Page v
Acknowledgments
We would like to acknowledge the following people for their kindness and support
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Joe Pisco,Helen Moyer,and the great folks at InterCity Press for all their help.
vv
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Contributors
Dale Booth is EngineX Networks’Chairman and CEO.He has more
than two decades of telecommunications industry experience,including
the role of Senior Vice President and Chief Operating Officer at Fujitsu
Network Services,a division of Fujitsu Network Communications.Dale
created the vendor-neutral services division and powered it to a 373 per-
cent compound annual growth rate.He also served as Chief Information
Officer of Fujitsu Network Communications.Prior to that,he held var-
ious technical and management positions at InteCom,a PBX start-up
specializing in converged voice and data platforms.Dale has an engi-
neering degree from DeVry Institute and did post-graduate work at the
University of Pennsylvania,Wharton School of Business.He serves on
numerous boards and councils,including Daisytek International,the Texas
Quality Foundation,and the International Engineering Consortium.
Gary Palmatier is Vice President of Business Development and Solution
Architecture for EngineX Networks Inc.He is responsible for defining
markets,creating technical service solutions,and managing customer,
partner,and alliance relationships.He has more than 18 years of telecom-
munications industry experience.Previously,he was Director of Advanced
Network Services at Fujitsu Network Services,where he established the
professional services business unit and directed the division’s global profes-
sional services efforts.Gary has a master’s degree in IS management from
Aurora University,in Aurora,IL and a bachelor’s degree in industrial tech-
nology from Southern Illinois University.Gary serves as Chairman of the
Systems Integration Committee of the National Convergence Alliance.
He is certified as an Oracle Master Systems Analyst and is a member of
the IEEE.Gary has been a featured speaker at Argonne National
Laboratory,professional societies,and industry symposiums on topics such
as software engineering,innovation,and management systems.He has also
taught electronics technology,programming languages,and networking at
the college level.
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Matt Lyons (CCIE #1133) is the Director of Solution Architecture for
EngineX Networks Inc.Matt has over 20 years of experience working
with networking and IP.He has worked for such early network pioneers
as Ungermann Bass,SynOptics Communications,Network General,and
Nestar Systems,the first company to network the Apple II.After more
than 7 years at Cisco Systems,and leveraging his international consulting
experience,he has joined EngineX Networks to build a Solution
Architecture group that is focused on large-scale carrier network issues
and design.Matt lives in Fremont,CA.
Kevin Murphy (CCNA,CSE) is the Director of Business Development
for EngineX Networks Inc.Kevin is responsible for developing the part-
nerships and alliances required to support EngineX Networks’advanced
designs and deployments.Previously,Kevin served on the EngineX
Design team as a Solution Architect and Engagement Manager.His areas
of focus include VoIP,content networking,and VPN.He has also held var-
ious business development and sales positions within the Infrastructure
segment.Kevin holds a bachelor’s degree in business administration from
the University of Southern California with an entrepreneur emphasis.He
lives in San Francisco,CA.
Aaron Davidson (CCNA) is a Solution Architect with EngineX
Networks Inc.He creates infrastructure and data center design solutions.
His specialties include security,load balancing,and implementation of var-
ious vendors’equipment.Aaron’s background includes designing and
securing several Silicon Valley dot.com ventures and working for
numerous Internet service providers.Aaron lives in the East Bay and is
working on his certifications and a music career.
Mark Egan (CCNP,MCSE,MCP+I,CNE) is a Senior Solution
Architect for EngineX Networks Inc.He provides technical leadership for
the Solution Architecture team as well as support for the design and
implementation of customer networks.Mark’s background includes
working for Sprint-Paranet as a Technical Analyst and as a Consultant for
Exxon.Mark Lives in Dublin,CA.
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Ben Tsui (CCNP,CCDA,MCSE,MCP+I,MBA) is a Senior Network
Engineer with EngineX Networks Inc.He designs telecommunications
infrastructures and implements network devices as well as the provision of
local loop for transport deployment.His specialties include research,doc-
umentation,and implementation.Ben’s background includes positions as
Design Engineer for PacBell and a Network Engineer Specialist for SBC
Datacomm.Ben lives in Fremont,CA.He is pursuing his master’s degree
in telecommunications.
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