Arrow Canada List Price Book Effective May 4, 2015

42 Pages·2015·1.26 MB·English

DC516
DC325
QL
Revolution V1
MLX
ED910
Arrow Canada
List Price Book
Effective May 4, 2015
May4,2015
Table of Contents
LimitedWarranty 2 Keys&Cylinders
Keys&KeyingCharges 29
Terms&ConditionofSale 4 Mortise&RimCylinder 30
KIK,Lever&DeadboltCylinders 31
Finishes 9 ICHousings 32
ArrowPointeSFICCylinders 33
StandAloneTouchscreenLocks CylinderParts&Tools 34
V1Series 10 PanicDevices
V2Series 12 ED900Series 35
V3Series 13 ClosersandOperators
Cylindrical&TubularLocks DC300Series 36
QLSeries 14 DC500Series 37
GLSeries 16
HKSeries 18
MLXSeries 20
RKSeries 22
AuxiliaryLocks
DBSeries 24
ESeries 26
ESeriesParts 28
ArrowCanada
160FourValleyDrive
Vaughan,OntarioCanadaL4K4T9
Phone:[phone]
Fax:[phone]
INVOICEPAYMENTSONLY
ArrowCanadaT56292C
AccountsReceivable
P.O.Box56292,StationA
Toronto,ON M5W4L1
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Limited Warranty
ARROWLOCK®warrantsthatitsproductssoldunderthe“ARROWLOCK”tradenamearefreefromdefectsinworkmanship
andmaterialsundernormaluseandservice.
This warranty does not cover defects or damage arising from improper installation, lack of or improper maintenance,
improper storage, shipping and handling, corrosion, erosion, ordinary wear and tear, misuse, abuse, accident,
unauthorizedservice,orusewithunauthorizednon-ARROWLOCKproductsorparts.
Thiswarrantyisvoidifanymodificationismadetothewarrantyproduct,regardlessofwhetherthemodificationcausesor
contributestotheallegeddefect. Allmodificationsaremadeattheriskofthepartymakingthemodification.
TheonlyliabilityofARROWLOCK®,intortorcontractwhetherunderthiswarrantyorotherwise,shallbelimitedtothe
repairorreplacementofanyproductorcomponentpartwhichshallprovedefectiveascoveredbythiswarranty,withinthe
statedtimeperiodlistedbelow,afterdeliverytotheoriginalpurchaser.
10Years
•DC300Series
•DC500Series
•HKSeries
•MLXSeries
•QLSeries
•RLXSeries
•ED900Series
5Years
•GLSeries
•RK&RLSeries
3Years
•V1Series
V2&V3Series
•1yearelectronics
•Lifetimemechanical&finishforresidentialuse
•3yearsmechanical&finishforcommercialuse
1Year
•AllotherARROWLOCKproducts
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Limited Warranty
WarrantyforCylindersFactoryorFieldCombinated
Cylindersshallbeperiodicallylubricateddependingonenvironmentalconditions. Drygraphite,molybdenumdisulfide,or
Polylube® is recommended. Petroleum based liquid lubricants should only be used in cylinders in harsh or
corrosiveenvironmentsandshouldnotbemixedwithdrylubricants.
WarrantyforCylindersFieldCombinated
1.KeysshallbecuttotheARROWLOCK®keybittingspecificationsrequiredfortheparticularkeyway
anddepthsystem.
2.Allpinlengthsshallbeselectedaccordingtoprevailingfactorystandards.
3.OriginalARROWLOCK®cylindercomponents,includingpintumblersandkeyblanks,shallbeused.
Wereservetherighttovoidthewarrantyifwedeemthatamalfunctionisaresultofnon-original
componentswhichdonotconformtoARROWLOCK®standards.
KeyingSystems
AllbittingsshallbeoriginatedorauthorizedbytheARROWLOCK®KeySystemsDepartmenttobecompatiblewithone
anotherinaspecifictypeofcylinder(conventional,security,highsecurity,interchangeablecore,removablecore)andwith-
inaparticularkeyingsystem.
ARROWLOCK®willnotpayforthecostofrepairperformedotherthaninaccordancewiththiswarranty.
RefertoourReturnedGoodsPolicyregardingthereturnofaproductorcomponentpartbelievedtobedefectiveascovered
bythiswarranty.Abriefdescriptionofthedefectwillberequired.Productwillbeexamineduponreturn.Intheeventsuch
examinationrevealsadefectcoveredbythiswarranty,theproductwillberepairedorreplaced.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED
WARRANTIES ARE LIMITED TO THE DURATION OF THIS WARRANTY. ARROW LOCK® MANUFACTURING COMPANY
SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. NO AGENT, SALES REPRESENTATIVEOR
DEALERHASTHEAUTHORITYTOINCREASEORALTERTHEOBLIGATIONSOFTHISWARRANTY.
SOMESTATESDONOTALLOWLIMITATIONSONHOWLONGANIMPLIEDWARRANTYLASTSORTHEEXCLUSIONOR
LIMITATIONOFINCIDENTALORCONSEQUENTIALDAMAGES,SOTHEABOVELIMITATIONSOREXCLUSIONSMAYNOT
APPLYTOYOU.
THISWARRANTYGIVESYOUSPECIFICLEGALRIGHTS,ANDYOUMAYALSOHAVEOTHERRIGHTSWHICHVARYFROM
STATETOSTATE.
ARROWLOCK®ManufacturingCompany
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Terms & Conditions of Sale
Acceptance
ARROWLOCK®reservestherighttodeclineanorder,inwholeorinpart,whenthetypeorquantityofgoodsorcredit
worthinessofthePurchaserisnotsatisfactorytousinoursoleandabsolutediscretion.
PurchaseOrders,Quoterequests,AcknowledgementsorthelikeissuedbythePurchaserthathavecontrarystandardterms
andconditionsarenotbindingonARROWLOCK®,unlesssuchtermsandconditionsareapprovedinaseparatewritten
agreementbyARROWLOCK’sauthorizedrepresentatives.IntheeventofanacceptanceofPurchaser’sPurchaseOrder
byARROWLOCK®,thePurchaseragreesthatsuchacceptanceissolelyconditionedonPurchaser’sacceptanceofthe
termsandconditionssetforthinthisinstrument,regardlessofthetermsandconditionsspecifiedinthePurchaser’s
Purchaseorder.ThetermsandconditionsinPurchaser’sPurchaseorderwhichconflictwithtermsandconditionsof
this instrument shall be disregarded and are hereby rejected, and this instrument shall constitute the entire
agreementbetweenARROWLOCK®andthePurchaser.
IntheeventthatARROWLOCK®doesnotenforceorrequirestrictperformanceofanytermorconditionhereof,orof
any other document, instrument or other agreement relating to goods sold, such lack of enforcement or
requirementofstrictperformancewillnotwaive,affectordiminishanyrightofARROWLOCK®toenforceorrequire
strictperformanceofsuchtermorconditioninthefuture.
Prices
Allpricesaresubjecttochangewithoutnoticeandarenotguaranteed.Allshipmentswillbemadeatpricesineffect
atthetimeoforderacceptance.
Possessionofthispricelistdoesnotconstituteanagreementtosell.
Wereservetherighttocorrectclerical,stenographicandotherobviouserrorsatanytime.
Terms
Net30daysafterinvoicedate.
It is understood that ARROW LOCK® may impose and charge a finance charge which is the lesser or one and one-half
percent (1-1/2%) per month or the highest rate allowed by law on any amount which becomes past due and
delinquent.AdditionallytheCustomershallberesponsibleforallcollectioncosts,courtcostsandreasonableattorney’s
fees(whereallowedbylaw)inconnectionwiththerecoveryofanydelinquentamount.
Freight
All orders are shipped FOB factory/warehouse, except as expressly provided below. When delivered to the
TransportationCompany,thePurchaserassumestheriskoflossordamageintransit.
MinimumInvoice
Minimuminvoiceforcompleteproductis$200.00netproductvalue.Theminimuminvoiceforpartsordersis$100.00
netproductvalue.
This policy does not include the following: Cut (bitted) Keys of any type, Master Keyed Cylinders, Master Keyed
PadlocksandFactoryGeneratedBittingLists.
Samedayorderexpediteswillbeinvoicedatbooknet.
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Terms & Conditions of Sale
Quotations
IfARROWLOCK®electstoofferaQuote;suchQuotewillbevalidforsixty(60)days.Completeshipmentoftheorder
mustbeacceptedbyPurchaserwithinnine(9)calendarmonthsfromthedateofpriceissuance.
TheQuotenumbermustbereferencedontheorder.
AnyinvoicedorderthathastheincorrectdiscountappliedtoitanddidnothaveaQuotecopyattachedtotheorder
or the Quote number written on the order will have a service fee of $100.00 net DEDUCTED from any sales credit
issuedforthedifferenceindiscount.
The Quote is null and void if the Purchase Order does not include ALL product lines listed on the Quote or if the
quantitiesforanitemcoveredbytheQuotedeviateby10%ormore.
With the issuance and acceptance of a Quote for the purchase of products, the Purchaser agrees that products so
purchasedwillnotberesoldortransferredtoanyDistributornotauthorizedbyARROWLOCK®tosellitsproducts.
This would be inclusive of branches of the quoted Distributor. Failure to abide by this restriction may result in the
Distributor’sineligibilityforPriceConcessionAuthorizations,orotheractionsinARROWLOCK’sdiscretion.
ARROWLOCK®anditssalesrepresentativesreservetheright,intheirsolediscretionandforanyreason,torefusea
Distributor’srequesttoquoteapriceotherthanARROWLOCK’sstandardlistpriceandregardlessofwhetherARROW
LOCK® or its sales representatives have previously quoted discounted prices to the Distributor on some or all of
itsorders.
Non-CatalogedProducts
Products not cataloged or listed in this price book will be considered as special products, and will not be
manufacturedwithoutpriorapprovalfromARROWLOCK®.
Aminimumspecialhandlingchargeof$50.00willbeaddedfornon-catalogedproduct.Anyadditionallaboror
materialrequiredwillbechargedaccordingly.
Specialproductsrequirespecialhandling,andthereforestandardleadtimesmaynotapply.Pleaseconsultwithyour
SalesRepresentativeforfurtherdetails.
Changes/CancellationofOrders
Changesorcancellationstoanorderwillresultinachargeofcostsformaterialandlaborexpensesthathavebeen
incurredpriortonotificationfromCustomer.HandlingchargesarebilledonCustomer’soriginalorder.
Ifproductshavealreadybeenmadeand/orarelocatedintheshippingroom,a45%restockingfeewillapply.
AllNon-CatalogedGoodsandARROWLOCK®ArrowExpressOrdersmaynotbechangedorcancelled.
Allchangerequestsforgoods,otherthanforthetworeasonsstatedabove,mustbesubmittedinwritingtoCustomer
Servicewithintwo(2)businessdaysofreceiptofacknowledgementoftheorder.
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Terms & Conditions of Sale
Add–OnOrderstoQuote
AnyneworderrequestingspecialpricingtomatchanexistingQuotenumber,whichhasalreadybeenordered,willbe
accepted up to 60 days after the acknowledgement of the original order. All add-on orders must reference the
originalfactoryordernumberandthecorrespondingQuotenumbertoreceivethequotedpricingdiscount.Add-on
ordersforstockwillnotbeaccepted.
Delivery
Orders will be acknowledged and given a scheduled delivery date based on estimated manufacturing lead times.
Completeinformationisrequiredtoprocessallorders.Orderswithinsufficientinformationforprocessing(i.e.keying
information,doorsizes,etc.)maybesubjecttoextendedleadtimeswhicharerelativetothetimerequiredinobtaining
thenecessaryinformationfororderprocessing.Manufacturingleadtimewillbeginonceallinformationisreceivedto
processanorder.ARROWLOCK®willusereasonableeffortstodeliverproductsasestimated,butmakesnoguarantees
astodeliverydates.
ARROWLOCK®willnotbeliableforbackchargesincurredbasedonavailabilityofproductorasaresultofdelaysin
deliverycausedbyinsufficientinformationrequiredtoprocessanorder.
ARROWLOCK®willnotbeheldresponsiblefordelaysindeliverycausedbystrikes,fires,floodsoranyothercauses
beyondourcontrol,includingthedeliveryofmaterialtous.UndernocircumstancesshallARROWLOCK®beliableor
accountableforconsequentialdamagesduetofailureofdelivery.
Claims
IntheeventofCompanyorCustomererror,claimsforshortages,pricingerrorsand/orincorrectlyfilledordersmust
besubmittedinwritingtoCustomerServicewithinthirty(30)daysfromreceiptofmaterial.
AnyclaimsforshortagesordamagebytheCarriermustbemadebytheCustomerdirectlytotheCarrier.
Limited Carrier insurance is typically offered for all orders. If the Customer requires additional insurance, please
contactanARROWLOCK®CustomerServiceRepresentativeuponsubmittaloftheorder.ARROWLOCK®willobtain
requestedinsuranceandtheadditionalcostwillbeincludedonCustomer’sinvoice.
InvoiceDeduction
AnARROWLOCK®SalesRepresentativeorCustomerServiceRepresentativemustbenotifiedofanydisputedinvoices
within sixty 60 days from the date of invoice. Deductions should only be taken for the disputed amount and the
balanceoftheinvoiceisdueandpayablewithinstandardpaymentterms.
ReturnedGoods
It is the policy of ARROW LOCK® to not accept returns of any materials that are correctly furnished as per the
Distributor’s Purchase Order. Return of product due to customer order error or accommodation must be
pre-arrangedwithARROWLOCK®andapprovedinwritingbySalesManagement.
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Terms & Conditions of Sale
Allproductsreturnedas“Goodwill”mustmeetthefollowingcriteriatobeconsideredareturn:
•Beinoriginal,unmarked,andundamagedcartons.
•Bevaluedinexcessof$200.00net.
•Shippedandinvoicedwithintheprevious120days.
•Custom,non-catalogedgoods,master-keyedorARROWLOCK®ArrowExpressshippedproduct
isnotreturnable.
AMINIMUMrestockingfeeof45%willbecharged.UponreceiptandverificationbyARROWLOCK®thatthereturned
merchandisemeetstheforegoingconditions,acreditwillbeissuedfortheoriginalinvoiceamountlesstheMINIMUM
45%restockingfee.
Defectivegoodsand“Goodwill”productsthatmeettheforegoingcriteriamaybereturnedbyfulfillingthefollowing
conditions:
•SendanRGArequestinwritingtotheARROWLOCK®SalesRepresentativeserving
thePurchaser’sarea.
•EnsuretheRGAlabelsthataresenttoPurchaserbyARROWLOCK®
arevisibleonreturngoodsshipment.
•EnsurethattheRGAnumberappearsonthereturnshipmentlabelandislegible.
•Returntheauthorizedmerchandisewithinsixty(60)daysfromthedateofRGAissuancedate.
•ReturnshipmentsmustbefreightprepaidtothelocationspecifiedontheRGA.
•ARROWLOCK®isnotliablefordamagestoproductduringshipping.
NocreditmaybetakenorissuedpriortoRGAapprovalandreceiptofproduct.
Alldefectivegoodswithinthetermsofourlimitedwarrantymaybereturnedforcreditorreplacement.
Taxes
PricesdonotincludeanypresentorfutureFederal,State,orLocalproperty,license,privilege,sales,use,andexcise,
gross receipts or other like taxes or assessments, which may result from transactions or any services
performedinconnectionherewith.
GoverningLaw
The rights and obligations of the parties shall be governed by the laws of the State of New York, excluding any
conflictsoflawprovisions.TheUnitedNationsConventiononContractsfortheInternationalSaleofGoodsshallnot
applytothisAgreement.
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Terms & Conditions of Sale
LimitedWarranty
TheTermsandConditionsoutlinedabovearesubjecttoARROWLOCK®LimitedWarranty,whichisincludedinthis
PriceListandincorporatedhereinbyreference.
ProductModifications
ARROWLOCKproductsarenotdesignedfororintendedforaftermarketmodification. ThewarrantyonARROWLOCK
products becomes void if the product is modified in any way, regardless of whether the modification causes or
contributes to any alleged defect. Warranty voiding modifications include, but are not limited to, third-party
electrificationofnon-electricproductsand/ortheinstallationofnon-approvedornon-ARROWLOCKcomponents.
If an ARROW LOCK product is modified it no longer meets industry certification and quality control standards
applicabletotheoriginalproductandisnolongeragenuineARROWLOCKproduct. Amodifiedproductmaynotbesold
asanARROWLOCKproductandnoARROWLOCKtrademarksorcertificationmarksbasedontheoriginalARROWLOCK
product, such as U.L. or ANSI/BHMA marks, may appear anywhere on the modified product or on any packaging,
literatureorinstructionssoldwiththemodifiedproduct.
All original ARROW LOCK packaging and literature carrying ARROW LOCK trademarks and must be destroyed if
the original ARROW LOCK product is modified. Portions of the product that carry an ARROW LOCK trademark or
certificationmark,suchasmortisefaceplates,lockbodies,etc.mustbediscardedand/orreplacedbythepartymaking
the modification. U.L. and other certification testing and marking are also the responsibility of the party making
modification.TheuseofARROWLOCKtrademarksonmodifiedproductsconstitutestrademarkinfringement.
IndividualComponents
Itiscompanypolicythatcomponentsincludingbutnotlimitedtolatchessoldseparatefromlocksetsareintendedto
besoldasreplacementcomponentsforappropriateARROWLOCKproductsonly.Allotherusesrequirepriorwritten
approvalfromARROWLOCK.
Anyretrofitorotherfieldmodificationtoafire-ratedopeningcanpotentiallyimpactthefireratingoftheopening,and
ARROWLOCKmakesnorepresentationsorwarrantiesconcerningwhatsuchimpactmaybeinanyspecificsituation.
Whenretrofittinganyportionofanexistingfire-ratedopening,orspecifyingandinstallinganewfire-ratedopening,
please consult with a code specialist or local code official (Authority Having Jurisdiction) to ensure
compliancewithallapplicablecodesandratings.
Trademarks
ARROWLOCK®isaregisteredtrademarkofARROWLOCKManufacturingCompany.
Other product brand names may be trademarks or registered trademarks of their respective owners and are
mentionedforreferencepurposesonly.
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Description ArrowCode BHMACode U.S.Code
Brightbrass 03 605 US3
Satinbrass 04 606 US4
Antiquebrass 05A 609 US5
Satinbronze 10 612 US10
Darkoxidizedsatinbronze,oilrubbed 10B 613 US10B
Darkoxidizedsatinbronze,electroplated 10BE 613E US10BE
Darkoxidizedsatinbronze,clearcoated 10BP 614 US10BL
Satinnickel 15 619 US15
Brightchromiumplated 26 625 US26
Satinchromiumplated 26D 626 US26D
Brightstainlesssteel 32 629 US32
Satinstainlesssteel 32D 630 US32D
Description ArrowCode BHMACode
Aluminumpaintedorpowdercoated AL 689 -
Blackpaintedorpowdercoated BLK 693 -
Darkbronzepaintedorpowdercoated BRZ/DBZ 690 -
Satinbrasspaintedorpowdercoated GL 696 -
Lightbronzepaintedorpowdercoated LBZ 691 -
Redpaintedorpowdercoated RD - -
•Notallfinishesareavailableforallproductlines.Consultproductsectionsforapplicablefinishes.
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