Arden & GEM Service Portfolio

48 Pages·2016·3.14 MB·English

Arden & GEM Service Portfolio
Health and social care systems support
Health and social care systems support
Service Portfolio 2
Commissioning
Support Services
Business Support
Services
Clinical Support
Services
1 NHS Arden & GEM Commissioning Support Unit
Contents
03 Introduction
05 At the cutting edge of
integrated service solutions
08 Commissioning Support
Services
22 Business Support Services
34 Clinical Support Services
45 Why work with us?
Service Portfolio 2
Introduction
England’s health and care system is faced with
unprecedented challenges, pressures and
constraints. Working in partnership with clients
and colleagues, we have the opportunity
to think and act differently, to explore new
possibilities and to build future models of care
that are both sustainable and patient focused.
About us
NHS Arden & GEM Commissioning With offices throughout the Midlands,
Support Unit (CSU) is one of the North West and South East, we cover
largest commissioning support a core geographic patch that extends
organisations in the UK. to Greater Manchester in the north
and Essex in the south.
We act as a valued and trusted partner
for commissioners, local authorities Our hub and spoke delivery model
and providers to tackle the challenges provides the flexibility to deliver
faced in building integrated, services across England, as evidenced
high-quality, cost-effective services that by our existing work in locations as
lead to better health outcomes for varied as London, Liverpool, Devon
patients. and the Isle of Wight.
We bring you:
• Over 1,200 staff and a diverse network of partners to provide you with a
significant breadth and depth of skills and expertise.
• A proven track record in working alongside our clients to deliver high-quality,
end-to-end commissioning support services.
• A multidisciplinary team that will work in partnership with you to deliver a
blend of both transformation and transactional services.
• An experienced senior leadership team to oversee the delivery of our services.
• Proven ability to engage effectively and collaboratively with both internal and
external stakeholders.
• Our commitment to continuously improve our services to deliver greater efficiency
and to support the delivery of innovation and transformation in healthcare.
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Did you
know?
Arden & GEM is the only
CSU to have achieved the
globally recognised ISO 9001:2008
standard for quality management.
“The Arden & GEM team are great to work with.
They build strong relationships across organisations,
Our effective business management
which promotes a flexible and responsive service.
system ensures consistent service
They often surpass expectations with their ability
delivery and a drive for continual to lead the CCG though complex projects.”
improvement throughout our
Helen McManus,
organisation.
Business Intelligence Manager, Liverpool CCG
Benefits:
We have extensive experience of designing, commissioners to realise the benefits and
developing, testing and delivering cost-effective efficiency savings of integrated services.
health services, built on a shared commitment Our multi-organisational work to support
to patients and citizens. As an approved supplier integration and transformation has received
on the NHS Lead Provider Framework, we are national recognition including the prestigious
well placed to support you in delivering on your Patient Experience Network (PEN) Award of
commissioning intentions. ‘Commissioner of the Year’ 2015 and HSJ Value
in Healthcare awards for both service redesign
Our strong background and passion for and procurement.
integrated working across the social care,
voluntary, community and health sectors makes This work is inextricably linked with our day-
us your ideal partner in building Sustainability to-day objective to drive value and deliver the
and Transformation Plans (STPs) which focus on efficiencies we know are vital to you. All our
prevention, personalised care and new models work is underpinned by rigorous, industry-
for the way that health services are provided. leading governance frameworks and quality
We are already working with vanguard sites, standards.
taking a whole system approach to enable
SSeerrvviiccee PPoorrttffoolliioo 44
At the cutting edge of
integrated service solutions
NHS England’s Five Year Forward View, launched in
2014, set the tone for ambitious change, delivered at
pace. With that change comes a renewed focus on
integrated partnership working to deliver outstanding
patient services.
How we can help
New models of care
Delivering new models of care presents exciting opportunities to radically improve patient care and
deliver more sustainable services to meet long term demands.
NHS Arden & GEM Commissioning Support Unit has been working with vanguard sites in supporting
the development and critique of their value propositions. Adopting a ‘logic model’ approach, we
have combined our extensive knowledge of the NHS and local delivery dynamics with leading
academic and private sector expertise. This analysis provides an invaluable assessment of the various
elements involved in developing a robust new model of care.
Combining this work with our strong track record in both service redesign and programme
management ensures we have the skills, capacity and passion to support innovation in the NHS.
Measuring impact
We have developed a detailed and robust evaluation methodology to directly support clients,
including vanguard sites, as they redesign services and implement new models of care. The
evaluation framework has been built to assist organisations throughout the cycle of change - from
positively influencing the design of a programme, to improving ongoing efficiency and effectiveness,
and reporting what has been achieved.
Our ability to operate as change management specialists has been borne out of a combination
of detailed NHS experience and partnership working with the private and education sectors. This
approach has created fast-track development of best practice.
5 NHS Arden & GEM Commissioning Support Unit
Outcomes-Based Commissioning
Outcomes-based commissioning provides an opportunity to create robust, incentivised contracting
models that transform pathways of care and drive long-term and sustainable change to improve
outcomes for your population.
Arden & GEM has brought together the best tools and expertise across commissioning support,
including contracting, risk, finance, intelligence and engagement, to provide a bespoke Outcomes
Based Commissioning (OBC) service.
Specialised Commissioning
Following the transfer of responsibility for commissioning specific specialised services to CCGs in
April 2015, our team provides a full range of support to enable the co-commissioning of these
services with NHS England.
Our approach ensures decision making is aligned, pathway integrity maintained and the transition
for patients between specialised and non-specialised services is improved.
We work across the commissioning spectrum to provide you with an end-to-end service that
plans and manages services in the most efficient way. Our passion for improving performance
and considerable experience in specialised commissioning for NHS England, can help you deliver
consistent, high-quality services underpinned by clear national service standards and processes.
Primary Care Co-Commissioning
Being able to design the interdependent parts of the health system, including primary care and
community services, should improve opportunities to deliver change and improve patient care.
However, one of the challenges for CCGs in taking on full or partial delegated responsibility for
primary care is resources, be that funding, time or expertise. Our specialists have the commissioning
skills and clinical expertise to support CCGs with these new responsibilities as they take effect.
Sustainability and Transformation Plans
Sustainability and Transformation Plans (STPs) focus on geographic footprints which transcend CCG
areas. This makes joint working integral to the successful delivery of every STP, with clinicians, local
authorities and advisers needing to develop a detailed understanding of their area as a whole.
Our service redesign and business intelligence teams have been involved from the outset
in supporting the development of STPs. We bring together complex data sets from primary
and secondary care, community health, social care and mental health services, which can be
interrogated and interpreted in meaningful ways to support the long term integrated planning
expected of these health and care systems.
Our approach ensures you have access to a complete picture of demographics, behaviours,
interventions, costs and outcomes across your geographic footprint, leaving you well placed to take
a holistic view of care needs and provision over the next five years.
Service Portfolio 6
7 NHS Arden & GEM Commissioning Support Unit
Commissioning
Support Services
The Five Year Forward View introduces
new models of care that require innovation,
integration and stronger partnership
working. Combined with ongoing budget
pressures and an increase in demand for
services, the NHS faces complex challenges
and there is no ‘one size fits all’ solution.
We can help you meet those challenges and provide
sustainable solutions, which are tailor-made to deliver
the best outcomes for you and your patients.
Our commissioning support services include:
• Service Redesign and Transformation
• Procurement and Market Management
• Contracts, Performance and Provider Management
• Business Intelligence
• GEMIMA - business intelligence tool
Service Portfolio 8
Service Redesign
and Transformation
Our award-winning Service Redesign and Transformation Team has a proven
track record of working in partnership with clients to design, develop,
implement and evaluate cost effective service transformation projects. We help
you to solve problems by delivering new models of care which improve patient
outcomes and experience, making services more efficient and sustainable.
Our experience:
We worked with the Coventry and
Warwickshire Partnership Trust to
“This project has given real hope
improve the quality and efficiency of
to those people, many of whom
mental health services across the Arden are becoming more independent
region by bringing mental health patients and taking on positive roles in
back to local providers. Benefiting patients, their local community.”
providers and commissioners, this project
Sue Smith, General Manager,
has delivered over £12 million in cost
Secondary Care Mental
savings while providing high quality, locally
Health Services
based services to patients. In 2015, this
project won the HSJ Value in Healthcare
Award for mental health.
Working with the CCG, providers and local
authority, we managed and implemented
a new integrated model of care, where
patients are treated and assessed in a care
home setting, instead of an acute hospital.
Having demonstrated the potential for
real system change and improved
outcomes for patients, the innovative
Discharge to Access (D2A) service is
now well established as part of the wider
model for frailty and integrated care in
Warwickshire.
9 NHS Arden & GEM Commissioning Support Unit