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About Application Management Services
This document provides an overview of Application Management Services (AMS) offered by a company. It describes the various support models - Platinum, Gold, Silver and Ticket-based support. It also outlines the delivery organization structure including onsite and offshore teams, communication tools, and quality processes. Additionally, it gives an example of the issue resolution process involving various phases from ticket creation to closure.
Detailed Information
| Author: | ['luckie'] |
|---|---|
| Publication Year: | 2014 |
| Pages: | 16 |
| Language: | English |
| Format: | |
| Price: | FREE |
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