Appendices

104 Pages·2014·1.3 MB·English

by  Jinx Wiltshire

Satisfaction and Experience
with Healthcare Services:
A Survey of Albertans 2014
Appendices
December 2014
Promoting and improving patient safety and health service quality across Alberta.

TABLE OF CONTENTS

APPENDIX A ....................................................................................................................................... 1

APPENDIX B ..................................................................................................................................... 15

APPENDIX A
Characteristics of the 2014 Survey Sample
Age and sex distributions and sample weighting
The
 data
 collection
 strategy
 in
 the
 2014
 survey
 set
 quotas
 for
 four
 broad
 age
 groups
 and
 gender
 within

each
 Alberta
 Health
 Services
 (AHS)
 zone
 based
 on
 data
 from
 Alberta
 Health’s
 (AH)
 Interactive
 Health

Data
 Application
 (IHDA).
 Under
 this
 strategy,
 implicit
 quotas
 at
 the
 provincial
 level
 can
 be
 derived
 from

the
 AHS
 zone
 quotas,
 reflecting
 the
 representativeness
 of
 the
 sample
 collected
 before
 weighting,

compared
 to
 the
 IHDA
 data.
 Table
 1
 shows
 the
 provincial
 distribution
 by
 the
 four
 age
 groups
 and
 gender

for
 the
 2014
 survey
 sample
 and
 IHDA
 data
 from
 AH.

With
 respect
 to
 gender,
 the
 unweighted
 2014
 sample
 was
 43.1
 per
 cent
 male
 and
 56.9
 per
 cent
 female

compared
 to
 the
 IHDA
 data
 where
 the
 distribution
 for
 males
 was
 50.7
 per
 cent
 and
 females
 49.3
 per

cent.
 As
 for
 age,
 the
 unweighted
 sample
 for
 the
 province
 for
 both
 sexes
 is
 slightly
 older
 (median
 age
 51)

as
 compared
 to
 the
 age
 18
 and
 over
 population
 data
 from
 the
 IHDA
 data
 (median
 age
 45).
 Minor

deviations
 were
 adjusted
 at
 the
 provincial
 level
 by
 weighting
 the
 data
 based
 on
 the
 IHDA
 distributions.

Table 1: 2014 Unweighted survey data and 2013 AH IHDA data population, by age and gender
2014 Survey 2013 AH IHDA Data
Age Men (%) Women (%) Men (%) Women (%)
18-24 7.8 7.2 12.8 12.4
25-44 26.1 38.8 40.7 39.3
45-64 46.4 36.1 33.7 32.5
65+ 19.7 17.9 12.8 15.7
Table
 2
 shows
 the
 unweighted
 distribution
 of
 the
 four
 categories
 of
 age
 and
 gender
 by
 each
 of
 the
 five

AHS
 zones
 for
 the
 2014
 survey
 sample
 and
 for
 the
 provincial
 healthcare
 registration
 data.
 The
 five
 AHS

zones
 are
 a
 re-­‐categorization
 of
 the
 former
 nine
 health
 regions:

 South
 Zone:
 Chinook
 and
 Palliser

 Calgary
 Zone:
 Calgary
 Health
 Region

 Central
 Zone:
 David
 Thompson
 and
 East
 Central

 Edmonton
 Zone:
 Capital
 Health

 North
 Zone:
 Aspen,
 Peace
 Country
 and
 Northern
 Lights

APPENDIX A 1
Table 2: 2014 Unweighted survey data aged 18 and over, by gender and AHS zone

2014 Survey 2013 AH IHDA Data
AHS zone Age Men (%) Women (%) Men (%) Women (%)
18-24 5.8 6.5 13.9 13.2
25-44 36.1 20.4 36.8 34.4
South
45-64 35.6 48.3 34.2 33.8
65+ 21.8 25.5 16.4 20.0
18-24 10.7 7.8 12.0 11.6
25-44 31.4 38.3 42.3 41.5
Calgary
45-64 39.8 37.4 35.1 33.7
65+ 18.1 16.5 11.8 14.4
18-24 6.4 5.8 13.2 12.5
25-44 20.9 37.3 36.3 34.6
Central
45-64 48.4 36.6 35.7 35.1
65+ 24.3 20.3 16.1 19.1
18-24 7.4 9.1 12.9 12.6
25-44 38.1 26.5 40.9 39.0
Edmonton
45-64 47.3 35.2 34.4 33.4
65+ 18.8 17.5 12.9 16.2
18-24 8.1 6.0 14.0 14.2
25-44 29.5 44.7 41.5 41.1
North
45-64 49.6 35.6 34.6 33.1
65+ 12.8 13.8 10.9 12.6
APPENDIX A 2
Table 3: Comparison of age and gender between 2014 survey data and 2013 AH IHDA data for
AHS zone
2014 Survey 2013 AH IHDA Data
% of
% of
Gender AHS zone sample age Median Age Median age
Population
18 and over
South 18.4 51 7.3 47
Calgary 22.0 47 38.1 45
Female Central 18.6 50 11.5 47
Edmonton 23.1 47 32.1 45
North 17.9 44 10.9 43
South 17.2 56 7.2 45
Calgary 22.5 49 37.6 44
Male Central 18.1 56 11.5 46
Edmonton 23.4 54 31.8 44
North 18.8 51 12.2 43
South 17.9 54 7.2 46
Calgary 22.2 48 37.9 44
Total Central 18.3 54 11.5 46
Edmonton 23.2 51 32.0 45
North 18.3 48 11.8 43
There
 are
 minor
 variations
 in
 the
 unweighted
 sample
 distributions
 for
 the
 five
 AHS
 zones
 as
 compared

to
 AH’s
 IHDA
 data
 –
 see
 Table
 2
 and
 3.
 These
 minor
 age
 and
 gender
 deviations
 and
 any
 distortions
 in

ratio
 of
 sample
 to
 population
 due
 to
 over
 sampling
 are
 adjusted
 with
 provincial
 weights.

The
 results
 throughout
 the
 report
 refer
 to
 “weighted
 respondents”,
 which
 is
 a
 representative

distribution
 of
 Albertans
 based
 on
 the
 stratification
 used.
 The
 survey
 does
 not
 capture
 the
 view
 of
 “all

Albertans”
 because
 only
 a
 cross-­‐section
 of
 Albertans
 were
 interviewed,
 based
 on
 the
 stratification
 and

an
 English
 language
 survey
 conducted
 via
 landline
 telephones.
 Though
 the
 results
 are
 representative
 of

APPENDIX A 3
these
 Albertans,
 for
 reporting
 purposes
 the
 term
 “respondents”
 is
 used
 throughout
 the
 Satisfaction
 and

Experience
 with
 Healthcare
 Services:
 A
 Survey
 of
 Albertans
 2014
 Technical
 Report.

Individual and household characteristics of the sample
Tables
 4
 to
 6
 show
 the
 distributions
 of
 other
 individual
 and
 household
 characteristics
 from
 the
 weighted

sample
 for
 the
 2014
 survey.
 The
 median
 number
 of
 years
 respondents
 lived
 in
 Alberta
 is
 32
 years.
 The

Calgary
 zone
 respondents
 reported
 a
 lower
 median
 number
 of
 years
 lived
 in
 Alberta.
 Over
 half
 of
 those

surveyed
 (69.0%)
 reported
 at
 least
 some
 university
 or
 college
 education.
 AHS
 zones
 with
 large

metropolitan
 areas
 were
 more
 likely
 to
 have
 residents
 with
 a
 completed
 university
 degree.
 Sixty-­‐eight

percent
 of
 the
 3,785
 respondents
 that
 answered
 the
 question
 on
 household
 income
 reported
 having

total
 household
 incomes
 greater
 than
 $60,000
 per
 year.
 Household
 income
 varied
 by
 AHS
 zone.
 Those

AHS
 zones
 with
 larger
 metropolitan
 areas
 and
 the
 North
 zone
 (large
 oil
 production
 workforce)
 had
 more

respondents
 reporting
 a
 total
 household
 income
 of
 $100,000
 or
 more.
 Approximately
 one
 third
 of

respondents
 (33.5%)
 had
 children
 under
 18
 living
 in
 the
 household.
 The
 North
 zone
 had
 the
 highest

proportion
 of
 children
 under
 the
 age
 of
 18
 living
 in
 the
 household,
 followed
 by
 Edmonton,
 South,

Calgary
 and
 Central.
 Most
 Albertans,
 age
 18
 years
 or
 older,
 (87.3%)
 reported
 their
 health
 to
 be
 good
 to

excellent.
APPENDIX A 4
5
North 33 (%) 16.2 26.0 15.2 9.1 16.9 12.9 3.6

n
o
mont 34 (%) 6.9 21.0 13.2 13.3 14.0 22.5 9.2
d
E

e Central 36 (%) 15.6 25.2 13.8 12.7 15.9 13.9 2.9
n
o
z
S
H
A y
a, by Calgar 26 (%) 6.1 15.7 11.1 12.7 13.8 28.5 12.1
at
d
4
1
0
hted 2 South 33 (%) 12.3 24.3 9.0 13.0 17.3 17.9 6.2
g
ei
w
g
n
si a
stics u Albert 32 (%) 9.1 20.3 12.4 12.5 14.7 22.3 8.7
ri
e
ct
a
Table 4: Selected individual and household char Characteristic How long have you lived in Alberta? (n=4,799) Median number of years What is the highest level of schooling that you have completed? (n=4,407) 1. Grade school or some high school 2. Completed high school 3. Post-secondary technical school/Trade school 4. Some university or college 5. Completed college diploma 6. Completed university degree 7. Post-grad degree APPENDIX A
APPENDIX A 5
orth %) 1.6 9.5 7.5 1.4 7.9 2.1
N ( 1 1 2 4 3 6
n
o
nt ) 1 3 3 3 4 6
o % 2. 0. 6. 1. 3. 6.
m ( 1 2 2 4 3 6
d
E
ntral %) 2.9 4.4 0.3 2.4 1.7 8.3
e Ce ( 1 2 3 3 3 6
n
o
z
S
H
A y
y ar ) 3 9 7 2 8 2
b g % 0. 7. 2. 9. 2. 7.
a, Cal ( 1 1 2 4 3 6
at
d
4
1
0
d 2 th ) 1 5 4 1 1 9
hte Sou (% 13. 29. 27. 30. 33. 66.
g
ei
w

g
n
si a
stics u Albert (%) 11.5 20.5 25.7 42.3 33.4 66.6
ri
e
ct
ara es? ng
h x vi
hold c ore ta r 18 li
ouse e bef unde
Table 5: Selected individual and h Characteristic What is your total household incom (n=3,785) 1. less than $30,000 2. $30,000 to just under $60,000 3. $60,000 to just under $100,000 4. $100,000 or more Do you currently have any children in your household? (n=4,418) 1. Yes 2. No
APPENDIX A 6