annual report 2012 - Societe Generale Albania

96 Pages·2013·0.96 MB·English

SUMMARY
11
CORPORATE BANKING
14
RETAIL BANKING
18
RISK MANAGMENT
28
OPERATIONAL DIVISION
32
CORPORATE GOVERNANCE
36
HUMAN RESOURCES
41
AUDITOR’S REPORT

The members of The board
of direcTors of
socieTe Generale albania
aleksandër Julien chrisTian luc huber T de
Xhuvani roche celin baras sainT Jean
member of the board * member of the chairman vice-chairman member of the board
board
*approved by bank of albania on 8th of april 2013

THE WORD OF
MAnAgEMEnT
Dear Customers, Shareholders and Employees
In 2012, Societe Generale Albania has We also continued to be focused
continued to grow on the Albanian market throughout the year on improving and
confirming its core values: developing activity expanding the range of services and
in a fair and safe way, providing to customer’s products we provide to our customers.
high quality of products and services.
During 2012, we introduced Sogecash
During 2012, the financial performance of web, which was an entirely new and
the bank has drastically improved, with an innovative service for the Albanian market
increase of Net Banking Income up to 12.73% that was welcomed by many of our
compared to the previous year, resulting from corporate clients.
the positive commercial performance and
control of the costs. As the Clients remain the reason of our
business operation during 2012 we
Indeed Societe Generale Albania launched the Quality Service Center,
has managed through an uncertain in order to offer to the client the right
macroeconomic environment during 2012, to information and support by a qualified staff.
keep growing in a safe way keeping a high
quality of the loan portfolio. I am grateful for the trust we have received
from customers and partners in Albania,
Contrary to the banking system which had an and I must also give credit to the employees
NPL ratio of 22.5% by the end of December and officers who have contributed to this
2012, the quality of loan portfolio of SGAL good performance.
remained positive with an NPL ratio by the
end of 2012 standing at 9.02%, becoming
the best collector in Albania. Best Regards
Hubert De Saint Jean
General Manager