Americas

17 Pages·2017·14.15 MB·English

Your vision, and
Fujitsu. Together
we can change
the world
Americas
Digital Co-creation
and our reference program
Our perspective is always working
with our customers to find
solutions we couldn’t have got to
any other way, working together to
enable their vision.
And then we tell the world about it, together. That’s why co-creation
is at the heart of our reference program. What others say about us
is infinitely more persuasive than anything we could say ourselves
and we believe that every Fujitsu customer should want to be a great
reference:
Your vision, and Fujitsu. Together we can change the world.
Great work leads
to great references
The 13 handpicked case studies show how we work with our customers to transform their
businesses for competitive advantage through the power of IT. Canada
Click to view
You can also browse more of our studies on www.fujitsu.com to see how other organizations
have overcome their business challenges with Fujitsu products, services and solutions.
USA
We hope you choose to work with Fujitsu – you’d be in good company. Click to view
We look forward to hearing from you.
Canada
Hôpital Montfort - Healthcare 4
Government of Alberta - Public Services 5 Caribbean
Click to view
USA
TIGI Linea - Cosmetics 6
St Michael the Archangel High School - Education 7
TechShop - Education 8
KPaul Properties LLC - Medical Supplies 9
H. B. Fuller - Industrial Adhesives 10
City of Calhoun - Public 11
Brazil
Sabesp - Waste Management 12
Fromtis - Information and Technology Services 13
National Treasury Secretariat - Public 14
ICE Special Cards - Information Technology and Services 15 Brazil
Click to view
Caribbean
First Citizens Bank - Financial Services 16
Hôpital Montfort
“Thanks to the Lean improvements and the increased efficiency, we can
effectively do one extra case at the end of every day.”
Dr Guy Moreau, Chief of Medical Staff and Orthopedic Surgeon, Hôpital Montfort
Hôpital Montfort is a university teaching hospital affiliated with Challenge Benefits
the University of Ottawa. Hôpital Montfort wanted to transform its ■ Reduced room changeover time from 65
surgical department, considered as the core of minutes to 45 minutes, reducing the time
its activities. It started with the goal to improve that patients wait on the emergency list
It delivers short-term primary and secondary healthcare in French and English processes within its orthopedic department to ■ Reduced surgery delays from 69 percent
to over 1.2 million residents of Eastern Ontario. Montfort is the only hospital in enhance the patient journey, reduce costs and to 42 percent, improving the patient
increase the quality of life for its staff. experience
Ottawa administered in French and the only Francophone academic healthcare
■ Reduced number of surgery instruments
institution west of the province of Quebec. It has 300 beds and around 300
Solution kits required by 36 percent for certain
physicians.
types of surgeries, leading to cost and time
Having already applied the Lean approach
savings as well as a reduction in instrument
to its ER and achieving favorable results, the
contamination rates from 0.89 to 0.29
hospital was keen to use it again. As such,
percent
Fujitsu was invited to analyze the existing
■ Reduced number of patient visits required,
environment, make recommendations for
with 20 percent of pre-op interviews now
improvement, and develop a five year plan to
taking place over the phone, mitigating the
realize several key objectives.
inconvenience of patient travel for in-person
meetings
Country: Canada
Industry: Healthcare Products & Services
www.hopitalmontfort.com
■ Fujitsu Lean IT Consultancy
Government of Alberta
“We’ve increased first call resolution by seven percent to 75 percent and
client satisfaction from 85 percent to 90 percent. That’s a clear indication
that this service desk is better.”
Simon Tse, Vendor Manager, Government of Alberta
Alberta is Canada’s fourth-most populous province and its capital, Challenge Benefits
Edmonton, is the primary supply and service hub for Canada’s The Alberta Government wanted to find a new ■ First call resolution of 75 percent, an
provider that would introduce new features increase of seven percent, makes users
crude oil, oil sands and other resource industries.
and reinvent the service desk process. more productive
■ Client satisfaction has risen to 90 percent,
reflecting user happiness
South of the capital is Calgary, Alberta’s largest city and former host to the Winter Solution
■ The detailed transition plan enabled 30,000
Olympics. The Province’s government employs over 30,000 people across a wide After a comprehensive benchmarking
users to be migrated over the course of four
variety of departments and agencies, serving a population of over four million. procedure, the organization identified the months without disrupting the business
key criteria and went to market. Fujitsu’s
■ Fujitsu is also introducing innovation to the
combination of experience, capability and
service desk and adding new channels such
cost-effectiveness made it the ideal partner.
as online chat and social media
Products & Services
■ Fujitsu Service Desk
Country: Canada
Industry: Public Sector
www.alberta.ca
TIGI Linea
“We can add and remove CPU resources as required, which allows us to
dynamically scale while managing costs. We have also eliminated most of
the support spend which had been spiralling out of control.”
Freddy Fernandez, Database Administrator, TIGI Linea
TIGI Linea has deployed three Fujitsu M10-1 servers to virtualize Challenge Benefits
its Oracle® E-Business Suite and e-commerce servers for faster TIGI had relied on numerous SPARC® servers ■ Application performance has increased by
over the years, but they had become outdated, 50 percent, making users more productive
speeds, lower costs, improved reliability and disaster recovery.
slow, and costly to support. TIGI wanted to find ■ Electricity and air conditioning bills have
a more modern, flexible hardware platform been cut dramatically courtesy of the
with robust virtualization capabilities to reduced energy demand
TIGI Linea produces and sells various hair care products, including shampoos, support its critical e-business and e-commerce
■ TIGI can flexibly add and remove CPU cores
conditioners and lighteners, to hairdressers, salon owners and consumers. Now functions.
to scale with the business and control
based in Lewisville, Texas, it was incorporated in 1985 and now operates as a software licensing spend
subsidiary of global giant Unilever. Solution ■ The Fujitsu M10-1 server’s small form factor
frees up precious space in the data center
The company replaced seven legacy servers
with three Fujitsu M10-1 servers, which now
run Oracle E-Business Suite and web services
Products & Services
for 350 global users. The SPARC64® X+
processors deliver blistering speeds within a ■ Fujitsu M10-1 Server
compact 1U chassis. ■ Oracle Solaris®
■ Oracle VM Server for SPARC
Country: USA
Industry: Cosmetics
www.tigihaircare.com
St. Michael the Archangel High School
“Fujitsu has helped us transform these devices from glorified notebooks into
a truly next generation learning platform that will equip our students with
the skills and knowledge they need to thrive.”
Abby Tate, Technology Integration Specialist, St. Michael the Archangel High School
When St. Michael School’s tablets reached end of life, it replaced Challenge Benefits
them with the next generation of Fujitsu LIFEBOOK devices After four years of successfully using Fujitsu ■ Increased processing power improves the
LIFEBOOK devices in its 1:1 program, user experience and boosts productivity
increasing productivity for 700 students.
St. Michael wanted to introduce a more ■ All-day battery life negates the need to plug
modern device to enhance productivity and in the devices during class
functionality. After careful evaluation of the
■ Larger screens and backlit keyboards in a
St. Michael the Archangel Diocesan Regional High School is a co-educational market, the school decided to partner again
smaller form factor improve usability and
college preparatory school that provides a rigorous, comprehensive education. with Fujitsu.
enhance multitasking
Staffed by a dedicated faculty, the school prides itself on an innovative Technology
■ In-house helpdesk support ensures speedy
Department offering courses that range from Computer Science to Advanced Solution repairs and equips students with Fujitsu
Programming and Computer Architecture. Its mission is to provide students and certification
St. Michael is deploying a further 760 Fujitsu
teachers with the requisite resources to integrate technology into the learning devices to its students and faculty, running
environment, with continuous technology professional development, and training applications including DyKnow®, Moodle® and
Products & Services
throughout each school year. Microsoft® OneNote®. In addition, its student-
staffed helpdesk has grown to 12, providing ■ Fujitsu LIFEBOOK® T732 Tablet PC
first line support for any issues. ■ Fujitsu LIFEBOOK® T936 Tablet PC
Country: USA
Industry: Education
www.smhsbr.org
TechShop
“It’s hard to top the satisfaction people get as they see their ideas take form.
We want to help people see that we live in an age in which anyone, kids and
adults alike, can enjoy making things and innovate in our open workshops.”
Mark Hatch, CEO, TechShop
Driving the Maker Movement for long-lasting innovation. Challenge Benefits
Provided with the right environment, we all ■ Introduces children to the joy of making,
have the power to innovate. Children are no providing selected machining tools that can
TechShop is a pioneer. It is a leader in the Maker Movement, inspiring innovation
exception. In fact, they often see problems be safely and easily used even by young
through making. TechShop offers the general public unlimited use of any of its differently and have ideas that would not occur first-timers
eight workshops across the U.S. for $125 per month. One of the greatest values of to an adult. ■ Provides children and adults with a forum
TechShop is its ability to attract people from various backgrounds. Each location for experiencing innovation through making
is equipped with a full suite of tools needed for making, from traditional machine Solution ■ All of the equipment is modular, allowing
it to be brought outside the trailer into a
tools like lathes to 3D printers and the latest in digital design software and
The TechShop Inside! - Powered by FUJITSU
wider space, to enable more children to use
machine tools. By providing access to factorygrade facilities at such a low cost, initiative is the world’s first mobile open
the equipment
TechShop attracts entrepreneurs, engineers, artists, designers, hobbyists and makerspace, housed within a seven-meter
long trailer. This space is loaded with hand
students, all under the same roof.
tools, 3D printers and laser cutters alongside Products & Services
Fujitsu laptops and tablets.
■ TechShop Inside! - Powered by FUJITSU
Country: USA
Industry: Education
www.techshop.ws
KPaul Properties LLC
“We install and configure medical software on the Fujitsu PRIMERGY® server.
We’re hoping this low-cost, one-stop-shop approach will encourage cash-
strapped medical facilities to invest in this potentially life-saving solution.”
Melanie Gribbins, Project Manager, KPaul Properties LLC
KPaul installed two FUJITSU Server PRIMERGY RX2540 M2 units to Challenge Benefits
support core business functions, enabling 100 percent reliability KPaul needed to replace its legacy server ■ Costs have been reduced by 15 percent,
platform with a new virtualized environment. through virtualization
at 15 per cent lower cost.
It wanted a low cost, high-performance server ■ Delivered 95 percent uptime with the
that it could also package and resell to its own remainder dedicated to scheduled out-of-
customer base. hours maintenance for maximum availability
KPaul Properties LLC is one of the fastest growing manufacturers and distributors
■ KPaul has identified 30 potential veterans’
of IT supplies in the USA. Headquartered in Indianapolis, KPaul offers customers
Solution hospitals for its Fujitsu solution, which
truly holistic solutions; encompassing everything from initial consultation to the will benefit from the lower costs, better
The company installed two FUJITSU Server
development of bespoke programs and the installation and the management of performance and unbeatable reliability
PRIMERGY RX2540 M2 units to replace the
IT software and equipment. Serving clients across the USA, including nearly every
existing eight physical servers. These support
Federal Government agency, KPaul helps its clients increase efficiency and reduce all key business applications, including the Products & Services
costs. vital e-commerce platform. It is also installing
■ FUJITSU Server PRIMERGY RX2540 M2
Fujitsu servers with specialist medical software
for sale to hospitals.
Country: USA
Industry: Medical Supplies
www.kpaul.com
H.B. Fuller
“Fujitsu’s infrastructure offers the kind of stability that we need to ensure a
secure worldwide rollout of our SAP systems.”
Michael Schmidt, SAP Technical Manager & Information Security Officer Information Technology, H.B. Fuller
Fujitsu operates and hosts global SAP system for H.B. Fuller. Challenge Benefits
To ensure standardized business processes at ■ 99.5 percent global availability of SAP
its globally distributed locations, the adhesives systems
H.B. Fuller has been one of the world’s leading manufacturers of industrial
manufacturer wanted to introduce a global ■ Wide area network (WAN) ensures secure
adhesives for nearly 130 years. Founded as a one-man workshop for wallpaper SAP® solution. The company’s intention was and high-performance connection of all
paste by Harvey Benjamin Fuller in 1887, the company develops innovative to initially implement the systems at its head systems with the US head office
office in the US, followed by a gradual rollout
solutions that meet a variety of adhesive requirements in the industrial ■ Stable infrastructure enables secure
at other locations in North and South America,
environment. The product portfolio includes thermoplastic hot melt adhesives as worldwide rollout of SAP systems
Europe, India, the Middle East, Africa and the
well as cyanoacrylates, solvent-based, water-based, epoxy, urethane, and other Asia-Pacific region. ■ Flexible allocation of server and storage
reactive adhesives. The company’s customer base includes businesses from the resources upgrade the global SAP
environment in each individual country
engineering, electronic and assembly materials, hygiene, construction, automotive,
Solution
packaging and other industries. In 2013, the multinational manufacturer, whose
Fujitsu implemented a classic, three-level SAP
head office is located in St. Paul (Minnesota), generated net sales of two billion Products & Services
environment at the head office in St. Paul
USD. (Minnesota). During the outsourcing process, ■ Implementation of a three-level SAP®
Fujitsu built the systems at its certified high- environment at the US head office
security data center in Neckarsulm (Germany) ■ Systems hosted in certified high-security
and subsequently mirrored them at the data data centers in Neckarsulm
Country: USA and global center in Neuenstadt am Kocher. In addition, ■ System mirroring at second data center
Industry: Industrial adhesives Fujitsu takes care of the rollout process in the
■ Infrastructure rollout in other global
www.hbfuller.com other global locations in the regions South
locations like South America, Asia and
America, Asia and Europe.
Europe