Aloha Guest Manager Product Guide - Abacus Business Solutions

22 Pages·2008·1.28 MB·English

PRODUCT TRAINING GUIDE
ALOHA GUEST MANAGER

TABLE OF CONTENTS

Inside this guide:

Product Overview 3
Implementation Details 12

“Big 5” Benefits 15
Customer Value Proposition 16
Return on Investment 17
Features, Advantages & Benefits 18
Frequently Asked Questions 22
PAGE 1
Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,
stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

PRODUCT OVERVIEW - ALOHA GUEST MANAGER

What is
ALOHA GUEST MANAGER?

Aloha Guest Manager provides an innovative solution for
optimizing the guest experience and maximizing seat
utilization. Aloha Guest Manager provides the tools to
intelligently track table status and reduce the time tables
are left unseated, maximize seating efficiency, and capture
key guest information to provide personalized service.

Aloha Guest Manager provides reservation management,
waitlist management, table management and guest
tracking. — all with tight integration to Aloha POS.
PAGE 3
Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,
stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.
PRODUCT OVERVIEW - WAITLIST MANAGEMENT

Aloha Guest Manager
CURRENT FEATURES
Configurable list of Requests and
•
Track Walk-ins, Call-Aheads, and
• Occassions
Reservation guests waiting for tables
System generated Intelligent wait
•
Indicate key guest attributes (VIP, 1st
• quote based on waiting parties,
time guests)
upcoming reservations/call-aheads
Capture Pager# and integrate to paging against table status and expected turn
•
transmitter (HME, JTech, Microframe times
Boards)
Optional Seating Chits will print to
•
Display guest info and requests local receipt printer when guest
•
greeted and when guest is sat.
Pre-Assign parties to tables
•

Sortable columns
•

PAGE 4
Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,
stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.
PRODUCT OVERVIEW - WAITLIST MANAGEMENT

2
3
4
5
PAGE 5
Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,
stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.
PRODUCT OVERVIEW - TABLE MANAGEMENT
2
1
CURRENT FEATURES
Supports multiple floor zones (i.e., patio, bar area)
•
Color coded table status (Open, Sat, Dirty, Closed)
•
Guest Attribute on table (VIP, 1st time guest)
•
Suggested Seating based on seating efficiency and server rotation
•
Joinable tables
•
Time sat timers with alert when party exceeds expected turn time
•
Pre-assigned party indicator on table
•
Remote table status update (POS terminal or handheld)
•
PAGE 6
Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,
stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.
PRODUCT OVERVIEW - TABLE MANAGEMENT
1
2
PAGE 7
Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,
stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.
PRODUCT OVERVIEW - RESERVATION MANAGEMENT

Aloha Guest Manager
SCREEN SHOTS
CURRENT FEATURES
Capture guest preferences and
•
Definable reservation books by day of information that is stored with guest
•
week and specific dates record
• Summary records for open slots to • Capture multiple phone numbers per
minimize host paging guest
Large Party management requiring
•
manager code
Enable moving or changing existing
•
reservations with option to require
manager code
Search reservations by guest
•
Guest check-in from reservation book
•
or from waitlist
PAGE 8
Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,
stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.
PRODUCT OVERVIEW - RESERVATION MANAGEMENT

PAGE 9
Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,
stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.
PRODUCT OVERVIEW - SERVER MANAGEMENT

CURRENT FEATURES
Color coded stations with server
•
names (colors are configurable)
Create stations on the fly or load pre-
•
configure station plans
Edit stations on the fly without
•
affecting station template
Mark tables as open or closed
•
Easily swap out server assignments
•
Server assignments real-time
•
Pull employees from Aloha POS
•
PAGE 10
Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,
stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.