Achieving Organizational Agility, Intelligence, and Resilience Through Information Systems

368 Pages·2021·8.247 MB·English

by  Hakikur Rahman

Achieving Organizational
Agility, Intelligence,
and Resilience Through
Information Systems
Hakikur Rahman
Institute of Computer Management and Science, Bangladesh
A volume in the Advances in
Business Information Systems and
Analytics (ABISA) Book Series
Published in the United States of America by
IGI Global
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Library of Congress Cataloging-in-Publication Data
Names: Rahman, Hakikur, 1957- editor.
Title: Achieving organizational agility, intelligence, and resilience
through information systems / Hakikur Rahman, editor.
Description: Hershey, PA : Business Science Reference, [2022] | Includes
bibliographical references and index. | Summary: “This book presents the
latest scholarly research on the widespread integration of technological
innovations around the globe and examines how organizational agility,
intelligence and resilience interprets, affects, and improves the
entrepreneurship around the globe”-- Provided by publisher.
Identifiers: LCCN 2021028551 (print) | LCCN 2021028552 (ebook) | ISBN
9781799847991 (hardcover) | ISBN 9781799871385 (paperback) | ISBN
9781799848004 (ebook)
Subjects: LCSH: Organizational resilience. | Entrepreneurship. |
Technological innovations.
Classification: LCC HD58.9 .A28 2022 (print) | LCC HD58.9 (ebook) | DDC
658.4/013--dc23
LC record available at https://lccn.loc.gov/2021028551
LC ebook record available at https://lccn.loc.gov/2021028552

This book is published in the IGI Global book series Advances in Business Information Systems
and Analytics (ABISA) (ISSN: 2327-3275; eISSN: 2327-3283)
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book is new, previously-unpublished material.
The views expressed in this book are those of the authors, but not necessarily of the publisher.
For electronic access to this publication, please contact: [email protected].
Advances in Business
Information Systems and
Analytics (ABISA) Book
Series
ISSN:2327-3275
EISSN:2327-3283
Editor-in-Chief: Madjid Tavana La Salle University, USA
Mission
The successful development and management of information systems and business
analytics is crucial to the success of an organization. New technological developments
and methods for data analysis have allowed organizations to not only improve their
processes and allow for greater productivity, but have also provided businesses with
a venue through which to cut costs, plan for the future, and maintain competitive
advantage in the information age.
The Advances in Business Information Systems and Analytics (ABISA) Book
Series aims to present diverse and timely research in the development, deployment,
and management of business information systems and business analytics for continued
organizational development and improved business value.
Coverage
• Business Intelligence
IGI Global is currently accepting
• Data Analytics
manuscripts for publication within this
• Data Governance series. To submit a proposal for a volume in
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• Business Process Management Editors at [email protected] or
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• Geo-BIS
• Algorithms
• Data Management
• Business Systems Engineering
The Advances in Business Information Systems and Analytics (ABISA) Book Series (ISSN 2327-3275) is published
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Titles in this Series
For a list of additional titles in this series, please visit:
www.igi-global.com/book-series/advances-business-information-systems-analytics/37155
Handbook of Research on Applied Data Science and Artificial Intelligence in Business
and Industry
Valentina Chkoniya (University of Aveiro, Portugal)
Engineering Science Reference • © 2021 • 653pp • H/C (ISBN: 9781799869856) • US
$425.00
Using Strategy Analytics to Measure Corporate Performance and Business Value Creation
Sandeep Kautish (Lord Buddha Education Foundation, Nepal)
Business Science Reference • © 2021 • 287pp • H/C (ISBN: 9781799877165) • US $225.00
Adapting and Mitigating Environmental, Social, and Governance Risk in Business
Magdalena Ziolo (University of Szczecin, Poland)
Business Science Reference • © 2021 • 313pp • H/C (ISBN: 9781799867883) • US $195.00
Innovative and Agile Contracting for Digital Transformation and Industry 4.0
Mohammad Ali Shalan (Aqarat Real Estate Development Company, Saudi Arabia) and
Mohammed Ayedh Algarni (Information and Documents Center, Institute of Public
Administration, Saudi Arabia)
Business Science Reference • © 2021 • 415pp • H/C (ISBN: 9781799845010) • US $225.00
Opportunities and Strategic Use of Agribusiness Information Systems
Ferdinand Ndifor Che (W3-Research, USA & APPC Research, Australia) Kenneth David
Strang (W3-Research, USA & APPC Research, Australia) and Narasimha Rao Vajjhala
(University of New York Tirana, Albania)
Business Science Reference • © 2021 • 333pp • H/C (ISBN: 9781799848493) • US $195.00
Integration Challenges for Analytics, Business Intelligence, and Data Mining
Ana Azevedo (CEOS:PP, ISCAP, Polytechnic of Porto, Portugal) and Manuel Filipe Santos
(Algoritmi Centre, University of Minho, Guimarães, Portugal)
Engineering Science Reference • © 2021 • 250pp • H/C (ISBN: 9781799857815) • US
$225.00
For an entire list of titles in this series, please visit:
www.igi-global.com/book-series/advances-business-information-systems-analytics/37155
701 East Chocolate Avenue, Hershey, PA 17033, USA
Tel: [phone] x100 • Fax: [phone]
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Table of Contents
Preface.................................................................................................................xiii
Acknowledgment...............................................................................................xvii
Chapter 1
Digital.Organizations:.The.Social.Business.Contribution......................................1
Maria João Ferreira, REMIT, Universidade Portucalense, Portugal &
ISTTOS, Centro Algoritmi, Universidad do Minho, Portugal
Fernando Moreira, REMIT, IJP, Universidade Portucalense, Portugal &
IEETA, Universidade de Aveiro, Portugal
Isabel Seruca, REMIT, Universidade Portucalense, Portugal & ISTTOS,
Centro Algoritmi, Universidad do Minho, Portugal
Chapter 2
Implementing.Cloud.Information.Systems.for.Organizational.Agility.and.
Competitive.Advantage:.SaaS.Migration..............................................................39
Kamran Janamian, Independent Researcher, Slovakia
Chapter 3
Organizational.Sustainability:.Characteristics.of.Agility.....................................72
Hakikur Rahman, Ansted University Sustainability Research Institute,
Malaysia
Chapter 4
Long.Tail.Leadership:.A.Covid.Case.Study.Illustrates.the.Importance.of.
Understanding.Soft.Power.Affecting.Organizations...........................................103
Diane Spencer-Scarr, Curtin University, Australia
Chapter 5
Open.Innovation.Strategies.in.SMEs:.Development.of.a.Business.Model.........137
Hakikur Rahman, Ansted University Sustainability Research Institute,
Malaysia

Chapter 6
Assurance.for.Change.Management.With.COBIT.2019.and.CMMC.Maturity.
Frameworks.........................................................................................................163
Jeffrey S. Zanzig, Jacksonville State University, USA
Guillermo A. Francia, III, University of West Florida, USA
Chapter 7
BI.and.Analytics.for.Effective.Disaster.Recovery.Management.Lessons.From.
the.Bayou............................................................................................................197
Gregory Smith, Xavier University, USA
Thilini Ariyachandra, Xavier University, USA
Chapter 8
From.Business.Intelligence.to.Data.Science:.A.Decade.of.Evolution................218
Virginia M. Miori, Saint Joseph’s University, USA
John Yi, Saint Joseph’s University, USA
Rashmi Malhotra, Saint Joseph’s University, USA
Ronald K. Klimberg, Saint Joseph’s University, USA
Chapter 9
Towards.Making.a.Sustainable.Organization.....................................................238
Hakikur Rahman, Ansted University Sustainability Research Institute,
Malaysia
Chapter 10
Critical.Success.Factors.for.Organizational.Agility:.Q-Study.and.the.Place.of.
IT.........................................................................................................................269
Mohamed Amine Marhraoui, ENSIAS Engineering School, Mohammed
V University in Rabat, Morocco
Mohammed Abdou Janati Idrissi, ENSIAS Engineering School,
Mohammed V University in Rabat, Morocco
Abdellah El Manouar, ENSIAS Engineering School, Mohammed V
University in Rabat, Morocco
Compilation of References...............................................................................299
About the Contributors....................................................................................342
Index...................................................................................................................348
Detailed Table of Contents
Preface.................................................................................................................xiii
Acknowledgment...............................................................................................xvii
Chapter 1
Digital.Organizations:.The.Social.Business.Contribution......................................1
Maria João Ferreira, REMIT, Universidade Portucalense, Portugal &
ISTTOS, Centro Algoritmi, Universidad do Minho, Portugal
Fernando Moreira, REMIT, IJP, Universidade Portucalense, Portugal &
IEETA, Universidade de Aveiro, Portugal
Isabel Seruca, REMIT, Universidade Portucalense, Portugal & ISTTOS,
Centro Algoritmi, Universidad do Minho, Portugal
Digitalization.is.changing.business.and.organizations..In.the.organizational.context,.
the.potential.that.can.be.realized.through.digitalization.is.manifest,.namely.the.
expenditure.reduction.and.higher.innovative.power..However,.it.is.not.enough.to.
integrate.digitalization;.a.change.of.culture.and.behavior.is.necessary..To.this.extent,.
social.media.relations.have.the.potential.to.create.communication.capabilities.that.
can.be.turned.into.useful.resources,.which.in.turn.will.result.in.more.significant.
competitive.advantage.and.performance..Taking.advantage.of.social.tools.within.
social.business.contexts.requires.an.exercise.in.how.to.demonstrate.usefulness.
regarding.the.creation,.access,.and.sharing.of.content.securely..To.this.end,.this.
chapter.will.provide.a.comprehensive.view.of.a.new.context.of.labor.(i.e.,.social.
business.supported.by.mobile.IST-m_CSDIT2).to.improve.the.organizational.well-
being.through.the.collective.intelligence.and.agility.dimensions.

Chapter 2
Implementing.Cloud.Information.Systems.for.Organizational.Agility.and.
Competitive.Advantage:.SaaS.Migration..............................................................39
Kamran Janamian, Independent Researcher, Slovakia
In.today’s.competitive.business.environment,.information.systems.are.not.a.luxury;.
rather.they.are.vital.for.survival..A.new.generation.of.ISs.has.been.established.on.
cloud.capabilities..Moving.toward.software.as.a.service.is.not.the.goal.in.a.business,.
and.if.not.implemented.properly,.competitive.advantage.may.even.suffer..Managers.
and.change.agents.should.undertake.deep.study.over.SaaS.implementation.before.
migration..In.this.chapter,.the.main.elements.and.features.in.which.CEOs.and.IT.
managers.should.consider.in.evaluating.the.SaaS.migration.option.will.be.provided,.
and.enterprises.may.be.acquainted.with.the.concept,.goals,.and.theoretical.foundations.
of.SaaS.as.a.main.cloud-based.service.in.the.business.environment..On.the.other.hand,.
businesses.should.undertake.some.necessary.changes.in.the.operating.circumstances.
which.are.utilization.of.a.proper.and.modified.business.models.established.over.a.
knowledge.base.strategic.movement..This.will.lead.enterprises.to.achieve.the.main.
goals.of.migrating.to.SaaS.and.cloud.platforms.(i.e.,.agility,.competitive.advantage,.
and.innovation).
Chapter 3
Organizational.Sustainability:.Characteristics.of.Agility.....................................72
Hakikur Rahman, Ansted University Sustainability Research Institute,
Malaysia
An.organization.with.its.capacity.to.endure,.add.up.value,.and.promote.value.chain.
could.be.seen.as.a.sustainable.organization..Sustainability.could.be.in.the.form.of.
short-,.medium-,.and.long-term.effect.to.an.entity..Through.the.utilization.of.the.
information.and.communication.technology,.organizations.now.can.adopt.various.
business.techniques.to.tackle.or.minimize.risks,.reduce.costs,.and.make.profit..
Among.many.such.techniques,.this.particular.research.looks.into.the.aspects.of.
agility.within.organizations.that.may.lead.to.sustained.business.platform..This.
chapter.tries.to.argue.that.an.organization.with.this.characteristic,.in.the.longer.run,.
can.lead.to.sustainability.and.elevate.the.business.intelligence..In.this.discourse,.
through.a.vertical.literature.review,.this.study.has.tried.to.construct.a.framework.of.
sustainability.with.the.aspect.of.an.organization.and.thereby.proposed.a.business.
model.for.ideation.and.future.implementation.
Chapter 4
Long.Tail.Leadership:.A.Covid.Case.Study.Illustrates.the.Importance.of.
Understanding.Soft.Power.Affecting.Organizations...........................................103
Diane Spencer-Scarr, Curtin University, Australia

The.increased.weighting.of.digital.natives.in.a.fattening.long.tail.has.added.complexity.
to.organizational.leadership,.particularly.during.the.global.COVID-19.pandemic..
Trends.affecting.the.individual.come.from.social,.economic,.and.technological.
sources.and.affect.leadership.behaviors,.and.this.in.turn.affects.society..In.order.to.
understand.this.interconnection,.lower-level.influences.and.how.they.affect.the.higher-
level.visible.signs.are.discussed..These.lead.to.influences.on.behavior..Influences.are.
felt.as.intensity.and.embeddedness.of.engagement,.decision-management,.feedback.
ability,.and.motivators..This.chapter.begins.with.a.discussion.of.causes.for.this.
phenomenon.and.concludes.with.ways.to.work.with.the.long.tail,.either.from.within.
as.a.member.or.externally.as.a.leader..The.chapter.ends.with.a.brief.comment.on.
future.research.based.on.findings.discussed.in.this.chapter.
Chapter 5
Open.Innovation.Strategies.in.SMEs:.Development.of.a.Business.Model.........137
Hakikur Rahman, Ansted University Sustainability Research Institute,
Malaysia
Open.innovation.in.enterprises.has.already.obtained.its.acceptance.at.all.levels.of.the.
business.industry.for.adding.worth.to.the.business..The.value.could.be.in.the.form.
of.economic.expanse.or.enhancement.of.knowledge.leading.to.a.sustained.financial.
base..Open.innovation.adopts.various.strategies.to.accomplish.the.task.for.enhancing.
the.value.gain..Varying.by.size,.nature,.pattern,.or.characteristics.of.the.firm,.various.
strategies.are.being.adopted.by.enterprises..Though.largely.known.to.be.familiar.
in.corporate.business.houses,.in.recent.years,.open.innovation.is.also.becoming.
increasingly.recognizable.in.small.and.medium.enterprises.(SMEs),.and.the.trend.
is.rapidly.escalating..However,.despite.the.potency.of.open.innovation.strategies,.
most.of.the.enterprises.are.yet.to.find.a.sustained.business.model,.especially.for.the.
SMEs.working.at.the.outmost.periphery.of.that.value.chain..This.chapter.is.trying.
to.formulate.a.business.model.incorporating.partnership.approach.from.academia,.
research.houses,.intermediaries,.practitioners,.and.other.stakeholders.
Chapter 6
Assurance.for.Change.Management.With.COBIT.2019.and.CMMC.Maturity.
Frameworks.........................................................................................................163
Jeffrey S. Zanzig, Jacksonville State University, USA
Guillermo A. Francia, III, University of West Florida, USA
As.technology.plays.an.ever-increasing.role.in.carrying.out.structured.tasks.in.
today’s.society,.people.are.given.more.time.to.focus.their.attention.on.higher.levels.
of.service.and.personal.development..However,.technology.is.in.a.constant.state.of.
change.and.assurance.services.are.needed.to.help.ensure.that.technology.changes.
are.accomplished.properly..The.Institute.of.Internal.Auditors.has.identified.10.steps.
that.can.be.used.to.effectively.implement.changes.in.technology..This.process.and.its.