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Achieving Excellence Through Customer Service PDF

1991·1.5 MB·English
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by John Tschohl| 1991| 1.5| English

About Achieving Excellence Through Customer Service

A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl’s revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

Detailed Information

Author:John Tschohl
Publication Year:1991
ISBN:9780963626844
Language:English
File Size:1.5
Format:PDF
Price:FREE
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