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About A Tool For Evaluating Service User Experience (ServUX) PDF
This document describes the development of a modular questionnaire called ServUX for evaluating the user experience of modern web-based services. The questionnaire contains modules that address aspects of ServUX like cross-platform interactions, user-driven service composition, social features, dynamic content, contextual computing, and issues of trust and privacy. The authors applied the questionnaire in two field studies of four systems/services to test it. They developed the questionnaire to fill a need for an evaluation tool focused on the unique characteristics of new web services, unlike existing questionnaires aimed at generic interactive products.
Detailed Information
Author: | ['Siska'] |
---|---|
Publication Year: | 2017 |
Pages: | 4 |
Language: | English |
Format: | |
Price: | FREE |
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