Table Of ContentA Guide to Hospital
Administration and
Planning
Dinesh Bhatia
Prabhat Kumar Chaudhari
Bhupinder Chaudhary
Sushman Sharma
Kunaal Dhingra
Editors
123
A Guide to Hospital Administration and Planning
Dinesh Bhatia • Prabhat Kumar Chaudhari
Bhupinder Chaudhary
Sushman Sharma • Kunaal Dhingra
Editors
A Guide to Hospital
Administration and Planning
Editors
Dinesh Bhatia Prabhat Kumar Chaudhari
Department of Biomedical Engineering Division of Orthodontics
North Eastern Hill University All India Institute of Medical Sciences
Shillong, Meghalaya, India New Delhi, Delhi, India
Bhupinder Chaudhary Sushman Sharma
Department of Hospital Management Department of Hospital Management
H.N.G. University H.N.G. University
Patan, Gujarat, India Patan, Gujarat, India
Kunaal Dhingra
Division of Periodontics, Centre for
Dental Education and Research
All India Institute of Medical
Sciences, New Delhi
New Delhi, Delhi, India
ISBN 978-981-19-6691-0 ISBN 978-981-19-6692-7 (eBook)
https://doi.org/10.1007/978-981-19-6692-7
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature
Singapore Pte Ltd. 2023
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Preface
We are happy to write the preface for the book entitled “Hospital Administration
and Planning.” This book is a compilation of work by experts from different domains
working in the healthcare industry, ranging from hospital planning to quality man-
agement, and clinical services to disaster management. Since healthcare organiza-
tion is a very diverse, sensitive, and intricate area, it demands a thorough and
flawless planning. The structure should not only be operationally efficient, but also
be safe for its occupants and visitors. The book starts with a brief introduction of the
healthcare sector at different levels. It also attempts to justify how the changing
healthcare landscape has paved the way for establishing a contemporary and ever-
evolving specialty of hospital planning and designing, which is dynamic in nature
and requires continuous improvements and updates frequently.
This book has been planned in a way wherein clinical and nonclinical depart-
ments have been separately classified and their respective standards and guidelines
have been incorporated while describing the planning concepts. Critical areas of a
hospital such as ICU and CCU have been detailed specifically as the operational
requirements and level of different sophistication required.
A chapter on security aspects and disaster management has also been thoroughly
envisioned based on the current scenario at global level. Issues and management of
hospital-acquired infection have been discussed in different chapters based on its
relevance and application in that particular area. Further, the book introduces the
concept of green and eco-friendly self-sustainable hospitals. The book also focuses
on the planning requirements and statutory considerations as per the “International
Patient Safety Guidelines.”
We believe that the book would immensely benefit the clinicians, scholars, and
researchers working in the field of hospital administration or healthcare manage-
ment, biomedical engineering, dental studies, paramedical courses, and relevant
industries. People working in the field of healthcare, health insurance, policy mak-
ing, accreditation, and quality management would avail additional knowledge from
this book.
The important features of the book include the incorporation of the fundamentals
of project management techniques and its implementation in a hospital setup. It
v
vi Preface
provides notes on the planning of facilities with respect to international standards
and guidelines suggested by organizations such as the ASHRAE, JCI, WHO, and
LEED. The book includes case studies and good practices of healthcare organiza-
tions at global level and their methodology. Several illustrations pertaining to the
different departments and functional areas, complementing theoretical explanation,
have been added to the book to provide better understanding to the audience.
Shillong, Meghalaya, India Dinesh Bhatia
Patan, Gujarat, India Bhupinder Chaudhary
New Delhi, Delhi, India Prabhat Kumar Chaudhari
Patan, Gujarat, India Sushman Sharma
New Delhi, Delhi, India Kunaal Dhingra
Acknowledgments
Writing a book involves enormous efforts from all collaborators and contributors.
We would like to extend our sincere gratitude to all contributing authors for their
painstaking efforts and helping us in incorporating finer details in this book. The
book covers diverse topics which would enlighten the readers. We are grateful to our
parents and family members for their kind support in allowing us to complete the
book in time. We acknowledge the constant support of our employers and the
Springer International Publisher for allowing us to complete this challenging task of
preparing the assignment in available time. Without their constant support and
efforts, it would not have been possible to prepare and improve the quality of the
book. We do hope that this book would serve the due purpose for which it was initi-
ated and support people working in the field to enhance their skills and guide bud-
ding researchers in the field.
Finally, we thank the Almighty God for his kind blessings, wisdom, and grace to
enable us to complete this book. We are thankful to the support of our parents, fam-
ily members and well-wishers for allowing us sufficient time to complete the book
in time. We hope that the readers will be benefitted from the contents present in
the book.
Dinesh Bhatia, NEHU, Shillong, Meghalaya, India
Bhupinder Chaudhary, HNGU, Patan, Gujarat, India
Prabhat Kumar Chaudhari, AIIMS, New Delhi, Delhi, India
Sushman Sharma, HNGU, Patan, Gujarat, India
Kunaal Dhingra, AIIMS, New Delhi, Delhi, India
vii
Contents
1 Hospital Designing and Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Himanshu Bansal, Riya Mittal, and Vijay Kumar
2 Importance of Hospital Management . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Kinjal Jani and Bhupinder Chaudhary
3 Hospital Management Challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
H. K. Mamatha, N. Shalini, Divya Rao, and Arehally
M. Mahalakshmi
4 Human Resource Management in Hospitals . . . . . . . . . . . . . . . . . . . . 51
H. K. Mamatha, N. Shalini, Divya Rao, and Arehally
M. Mahalakshmi
5 Quality Management and Patient Safety in Healthcare Domain . . . . 67
Meena Gupta, Divya Pandey, and Simran Naagar
6 Dental Office Layout and Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Lata Goyal, Amrit Preet, Arshad Eranhikkal, Prabhat Kumar
Chaudhari, and Kunaal Dhingra
7 Hospital Information System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Divya Rao, Venkatesh, H. K. Mamatha, and N. Shalini
8 An Intensive Care Unit Design of the Future . . . . . . . . . . . . . . . . . . . . 125
Anil Kumar Chillimuntha, Kashipa Harit, and Sushman Sharma
9 Transportation in Hospitals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Divya Rao, Averil Rebello, H. K. Mamatha, N. Shalini, and
Arehally M. Mahalakshmi
10 Central Service Sterile Department . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
N. Shalini, R. Sathish, M. V. Anitha, H. K. Mamatha, B. J. Divya
Rao, and Arehally M. Mahalakshmi
ix
x Contents
11 Engineering and Biomedical Engineering Department. . . . . . . . . . . . 185
Shubham Rathore, Dinesh Bhatia, and Sushman Sharma
12 Mitigation of Fire Hazards in Hospital . . . . . . . . . . . . . . . . . . . . . . . . . 193
Sandip Bag and Karabi Ganguly
13 Principles and Implementation of Quality Management
and Patient Safety Systems in Hospital . . . . . . . . . . . . . . . . . . . . . . . . . 231
Maheshkumar Patel and Kiran Harikumar
14 Barrier-Free Healthcare Design for Patients with Disabilities . . . . . . 251
Moonis Mirza, Tarun Goyal, and Lata Goyal
15 Technological Advancements and Challenges
in the Management of Hospital Functions and Public Health . . . . . . 267
Sohini Paul and Josephine Princey
Chapter 1
Hospital Designing and Planning
Himanshu Bansal, Riya Mittal, and Vijay Kumar
Abbreviations
EPA Environment Protection Agency
MEP Mechanical, electrical, and plumbing
NIH National Institutes of Health
SOP Standard operating procedure
WHO World Health Organization
NABH National Accreditation Board for Hospitals
1.1 Introduction
The word hospital has been derived from the Latin word “hospice”; in fact, the
words hospital, hotel, and hostel all are derived from the general Latin root “hos-
pice,” which means a place or an establishment where the guest should be received,
also known as hospitium or hospitale. The term hospital at different times has been
utilized to refer to an institution for the care of the sick and injured people;
H. Bansal (*)
Amity Institute of Neuropsychology and Neurosciences, Amity University, Noida, India
Ministry of Health and Family Welfare, Civil Hospital Narwana, Jind, Haryana, India
R. Mittal
Ministry of Health and Family Welfare, Civil Hospital Narwana, Jind, Haryana, India
V. Kumar
Department of Audiology and Speech-Language Pathology, Amity University,
Gurgaon, Haryana, India
e-mail: [email protected]
© The Author(s), under exclusive license to Springer Nature Singapore Pte 1
Ltd. 2023
D. Bhatia et al. (eds.), A Guide to Hospital Administration and Planning,
https://doi.org/10.1007/978-981-19-6692-7_1
