Table Of ContentAdvances in Intelligent Systems
and Computing 172
Editor-in-Chief
Prof.JanuszKacprzyk
SystemsResearchInstitute
PolishAcademyofSciences
ul.Newelska6
01-447Warsaw
Poland
E-mail:[email protected]
Forfurthervolumes:
http://www.springer.com/series/11156
Lorna Uden, Francisco Herrera, Javier Bajo Pérez,
and Juan Manuel Corchado Rodríguez (Eds.)
7th International Conference
on Knowledge Management
in Organizations: Service and
Cloud Computing
ABC
Editors
LornaUden JavierBajoPérez
FCET FacultyofComputerScience
StaffordshireUniversity PontificialUniversityofSalamanca
TheOctagon,Beaconside Salamanca
UK Spain
FranciscoHerrera JuanManuelCorchadoRodríguez
DepartmentComputerScienceand DepartmentofComputingScience
ArtificialIntelligence andControl
UniversityofGranada FacultyofScience
Granada UniversityofSalamanca
Spain Salamanca
Spain
ISSN2194-5357 e-ISSN2194-5365
ISBN978-3-642-30866-6 e-ISBN978-3-642-30867-3
DOI10.1007/978-3-642-30867-3
SpringerHeidelbergNewYorkDordrechtLondon
LibraryofCongressControlNumber:2012939635
(cid:2)c Springer-VerlagBerlinHeidelberg2013
Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpartof
thematerialisconcerned,specificallytherightsoftranslation,reprinting,reuseofillustrations,recitation,
broadcasting,reproductiononmicrofilmsorinanyotherphysicalway,andtransmissionorinformation
storageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilarmethodology
nowknownorhereafterdeveloped.Exemptedfromthislegalreservationarebriefexcerptsinconnection
with reviews or scholarly analysis or material supplied specifically for the purpose of being entered
and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of
this publication or parts thereof is permitted only under the provisions of the Copyright Law of the
Publisher’slocation,initscurrentversion,andpermissionforusemustalwaysbeobtainedfromSpringer.
PermissionsforusemaybeobtainedthroughRightsLinkattheCopyrightClearanceCenter.Violations
areliabletoprosecutionundertherespectiveCopyrightLaw.
Theuseofgeneraldescriptivenames,registerednames,trademarks,servicemarks,etc.inthispublication
doesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevant
protectivelawsandregulationsandthereforefreeforgeneraluse.
Whiletheadviceandinformationinthisbookarebelievedtobetrueandaccurateatthedateofpub-
lication,neithertheauthorsnortheeditorsnorthepublishercanacceptanylegalresponsibilityforany
errorsoromissionsthatmaybemade.Thepublishermakesnowarranty,expressorimplied,withrespect
tothematerialcontainedherein.
Printedonacid-freepaper
SpringerispartofSpringerScience+BusinessMedia(www.springer.com)
Preface
Knowledgeis increasinglyrecognisedas the mostimportantresourcein organisa-
tionsandakeydifferentiatingfactorin businesstoday.Itisincreasinglybeingac-
knowledgedthatKnowledgeManagement(KM)canbringaboutthemuchneeded
innovation and improved business performancein organisations. The service sec-
tor now dominates the economies of the developed world. Service innovation is
fastbecomingthekeydriverofsocio-economic,academicandcommercialresearch
attention.KnowledgeManagementplaysa crucialrole inthe developmentofsus-
tainablecompetitiveadvantagethroughinnovationinservices.Thereistremendous
opportunityto realise business value from service innovationby using the knowl-
edge aboutservicesto developand deliver new informationservices and business
services.
Although there are several perspectives on KM, they all share the same core
components,namely:People,ProcessesandTechnology.Organisationsofallsizes
acrossnearlyeveryindustryareseekingnewwaystoaddresstheirknowledgeman-
agement requirements. Cloud computing offers many solutions to the problems
facing KM implementation.Cloud computingis an emergingtechnologythat can
provideusers with all kinds of scalable services, such as channels, tools, applica-
tions,socialsupportforusers’personalknowledgeamplification,personalknowl-
edgeuse/reuse,andpersonalknowledgesharing.
The seventh International Conference on Knowledge Management in Organi-
zations (KMO) offers researchersand developersfrom industry and the academic
world to reporton the latest scientific andtechnicaladvanceson knowledgeman-
agementin organisations.Itprovidesaninternationalforumforauthorsto present
and discuss research focused on the role of knowledge management for innova-
tiveservicesinindustries,toshedlightonrecentadvancesincloudcomputingfor
KM as well as to identify future directions for researching the role of knowledge
management in service innovation and how cloud computing can be used to ad-
dress many of the issues currently facing KM in academia and industrial sectors.
Thisconferenceprovidespapersthatofferprovocative,insightful,andnovelways
of developing innovative systems through a better understanding of the role that
knowledgemanagementplays.
VI Preface
The KMO 2012 proceedingsconsist of 53 paperscovering differentaspects of
knowledge management and service. Papers came from many different countries
including Australia, Austria, Brazil, China, Chile, Colombia, Denmark,
Finland, France, Gambia, India, Japan, Jordan, Netherlands, Malaysia, Malta,
Mexico, Netherlands, New Zeland, Saudi Arabia, Spain, Slovakia, Slovenia,
Taiwan,Turkey,UnitedStatesofAmericaandUnitedKingdom.We wouldliketo
thankourprogramcommittee,reviewersandauthorsfortheircontributions.With-
outtheirefforts,therewouldbenoconferenceandproceedings.
Salamanca LornaUden
July2012 FranciscoHerrera
JavierBajoPe´rez
JuanManuelCorchadoRodr´ıguez
Organization
Conference Chair
Dr.LornaUden StaffordshireUniversity,UK
Program Chair
Dr.FranciscoHerrera UniversityofGranada,Spain
Program Committee
Dr.SenenBarro UniversityofSantiagodeCompostela,Spain
Dr.HilaryBerger UWIC.England.UK
Dr.PereBotella PolytechnicUniversityofCatalonia–
BarcelonaTech,Spain
Dr.VicenteBotti PolytechnicUniversityofValencia,Spain
Dr.SenooDai TokyoInstituteofTechnology,Japan
Dr.FlaviusFrasincar ErasmusUniversityRotterdam,TheNetherlands
Dr.WuHe OldDominionUniversity,USA
Dr.MarjanHericko UniversityofMaribo,Slovenia
Dr.GeorgeKarabatis UniversityofMaryland,BaltimoreCounty,USA
Dr.DarioLiberona UniversityofSantiago,Chile
Dr.RemyMagnier-Watanabe UniversityofTsukuba,Tokyo,Japan
Dr.VictorHugoMedinaGarcia UniversidadDistritalFranciscoJose´deCaldas,
Colombia
Dr.MarjaNaaranoja VaasaUniversityofAppliedSciences,Finland
Dr.PauloNovais UniversityofMinho,Portugal
Dr.TakaoTerano TokyoInstituteofTechnology,Japan
Dr.DerrickTing NationalUniversityofKaohsiung,Taiwan
Dr.LornaUden StaffordshireUniversity,UK
Dr.MichaelVallance FutureUniversityHakodate,Japan
VIII Organization
Dr.WilliamWang AucklandUniversityofTechnology,NewZealand
Dr.LeonS.L.Wang NationalUniversityofKaohsiung,Taiwan
Dr.GuandongXu VictoriaUniversity,Australia
Dr.AlesZivkovic UniversityofMaribo,Slovenia
OrganizationCommitte
Dr.JuanM.Corchado(Chair) UniversityofSalamanca,Spain
Dr.JavierBajo(Vice-chair) PontificalUniversityofSalamanca,Spain
Dr.SaraRodr´ıguez UniversityofSalamanca,Spain
Dr.FranciscodePazSantana UniversityofSalamanca,Spain
Dr.EmilioS.Corchado UniversityofSalamanca,Spain
Dr.Bele´nPe´rez UniversityofSalamanca,Spain
FernandoDelaPrieta UniversityofSalamanca,Spain
CarolinaZato UniversityofSalamanca,Spain
AntonioJ.Sanchez UniversityofSalamanca,Spain
Contents
Section 1:InnovationinKnowlegeManagement
EvaluationofaSelf-adaptingMethodforResourceClassificationin
Folksonomies.................................................. 1
Jose´ Javier Astrain, Alberto Co´rdoba, Francisco Echarte,
Jesu´sVilladangos
EmergingConceptsbetweenSoftwareEngineeringandKnowledge
Management .................................................. 13
Sandro Javier Bolan˜os Castro, V´ıctor Hugo Medina Garc´ıa,
Rube´nGonza´lezCrespo
AnEcosystemApproachtoKnowledgeManagement................. 25
VanessaChang,AmandaTan
DiscourseandKnowledgeMatters:CanKnowledgeManagementBe
Saved? ....................................................... 37
LesleyCrane,DavidLongbottom,RichardSelf
AnIntegratedPruningCriterionforEnsemble LearningBasedon
ClassificationAccuracyandDiversity ............................. 47
BinFu,ZhihaiWang,RongPan,GuandongXu,PeterDolog
AProcess-OrientedFrameworkforKnowledge-CenteredSupportin
FieldExperienceManagement ................................... 59
WuHe
TowardsCross-LanguageSentimentAnalysisthroughUniversalStar
Ratings ....................................................... 69
AlexanderHogenboom,MalissaBal,FlaviusFrasincar,DaniellaBal
X Contents
Organisational Knowledge Integration towards a Conceptual
Framework ................................................... 81
KavoosMohannak
BusinessModelInnovationinComplexServiceSystems:Pioneering
ApproachesfromtheUKDefenceIndustry......................... 93
RichMorales,DharmKapletia
The Role of Trust in Effective Knowledge Capture for Project
Initiation ..................................................... 105
MarjaNaaranoja,LornaUden
TechnoStressinthe21st Century;DoesItStillExistandHowDoes
ItAffectKnowledgeManagementandOtherInformationSystems
Initiatives ..................................................... 117
RichardJ.Self,ConradAquilina
KnowledgeElicitationUsingActivityTheoryandDelphiTechnique
forSupervisionofProjects....................................... 129
SanathSukumaran,AkmalRahim,KanchanaChandran
Section 2:KnowledgeManagementinBusiness
CustomerKnowledgeinValueCreationforSoftwareEngineering
Process ....................................................... 141
Anne-MariaAho,LornaUden
TheInfluenceofSystemInterface,TrainingContentandItTruston
ERPLearningUtilization:AResearchProposal..................... 153
ChrisN.Arasanmi,WilliamY.C.Wang,HarminderSingh
TechnologicalToolsVirtualCollaborativetoSupportKnowledge
ManagementinProjectManagement.............................. 163
Flor Nancy D´ıaz Piraquive, V´ıctor Hugo Medina Garc´ıa,
LuisJoyanesAguilar
PromotingKnowledgeSharing and Knowledge Managementin
OrganisationsUsingInnovativeTools.............................. 175
AravindKumaresan,DarioLiberona
Knowledge Management Model Applied to a Complex System:
DevelopmentofSoftwareFactories................................ 185
V´ıctor Hugo Medina Garc´ıa, Ticsiana Lorena Carrillo,
SandroJavierBolan˜osCastro
ANewMetrictoEstimateProjectDevelopmentTime:ProcessPoints... 197
CharlesFelipeOliveiraViegas,MariaBeatrizFelgardeToledo
