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About 2018 - Digitalization of Human Resources
This master's thesis examines the digital transformation of human resources (HR) departments through the implementation of digital HR service delivery and HR service management. The study analyzes 10 companies of varying sizes and industries through interviews with HR executives. Currently, the case organizations have relatively low levels of HR digitalization and HR service maturity. However, implementing structured digital HR service delivery and HR service management could help HR better support business strategies and improve during their digital transformation journeys. Drawing lessons from information technology service management may also benefit HR. Future research could design and test integrated HR service delivery and management systems in case organizations.
Detailed Information
| Author: | ['Roxana Mihaela'] |
|---|---|
| Publication Year: | 2020 |
| Pages: | 108 |
| Language: | English |
| Format: | |
| Price: | FREE |
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