Table Of Content2010 Student
Satisfaction Survey
2010 Student
Satisfaction Survey
Office of Strategy & Measurement
June 2010
Table of Contents
Executive Summary 1
Introduction and Methodology 6
Institutional Facilities and Services 9
Academics 13
Student Services and Programs 30
Student Health Clinic 33
Student Assistance Program (SAP) Counseling Service 35
Student-Related Services Provided by Educational Programs 36
Appendix A: Survey Comments 39
Institutional Facilities and Services
Classrooms 49
Student Lounges 74
Computing and Technology 88
Lewis Library 106
Laboratories 128
Campus 133
Campus Police 138
Parking 143
Food Service 162
Academics
TCOM – DO 180
SHP – PA Studies 227
GSBS – Medical Science 235
GSBS – MS 246
GSBS – PhD 251
SPH – MPH 256
SPH – MHA 271
SPH – DrPH/PhD 272
Table of Contents
(continued)
Student Services and Programs
Student Affairs 276
Financial Aid 286
Other Services 294
Founders Activity Center 298
Student Health Clinic 308
Student Assistance Program (SAP) Counseling Service 323
Student-Related Services Provided by Educational Programs
TCOM – DO 325
SHP – MPAS 330
GSBS – Medical Science 332
GSBS – MS 333
GSBS – PhD 334
SPH – MPH 336
SPH – MHA 338
SPH – DrPH/PhD 339
Appendix B: Charts 341
Appendix C: Survey Instrument 405
UNT Health Science Center 2010 Student Satisfaction Survey
Executive Summary
What is the Student Satisfaction Survey?
The UNTHSC Student Satisfaction Survey was administered in March and April
of 2010 to evaluate student satisfaction, a primary measure associated with the
UNTHSC Strategy Map.
The intent of the survey is to determine students’ overall level of satisfaction with
a variety of elements of campus life and determine which areas need
improvement. The survey addresses institutional facilities and services,
curriculum, student services and programs, the student health clinic, student
counseling, educational program services, communications, and the Founders’
Activity Center (see Appendix C for the survey instrument).
Who participated in the survey?
The survey was administered online from March 22, 2010 to April 25, 2010. Of
801 students who participated in the survey, 349 were students within the
TCOM-DO program, 121 in SHP-MPAS, 145 in GSBS, and 186 in SPH. The 801
students who responded represent a response rate of approximately 60%, down
a point from 2009. However, due to increasing enrollment at UNTHSC, the
relatively stable response rate represents an 11% increase in the number of
actual participants responding over the previous year.
What were the results?
Results are presented in the order of the questions in the survey. Tables with
scores and numbers of respondents for all questions may be reviewed within
each survey section. Student comments are contained in Appendix A. Graphic
charts for all questions may be found in Appendix B.
Institutional Facilities and Services
In the area of Institutional Facilities and Services, 16 of the 34 questions asked
had Below Expectations scores under 10%. Nine other questions had Below
Expectations scores above 20%. Areas of Strength include Library Staff, Campus
Maintenance and Cleanliness, and Campus Security. Opportunities for
improvement include Parking Availability and Price, Food Services, and
Classroom Outlets and Network Connections.
Academics
Within Academics, responses varied by program. Generally, Administrative
Support and Curriculum were areas of strength while Faculty Advising and
Course and Instructor Evaluations continued to be areas with opportunities for
improvement.
1
UNT Health Science Center 2010 Student Satisfaction Survey
Executive Summary
TCOM-DO students responded to six of eight questions with Below
Expectations scores at or above 20%. However, six of eight questions
showed improved scores over last year.
SHP-MPAS students responded to no questions with Below Expectations
scores at or above 20%. Six questions saw scores improve from 2009, four
of them by five or more points.
GSBS-Medical Science students responded to all questions with Below
Expectations scores at or above 20%. All questions saw reduced scores,
with seven of eight experiencing declines of five or more points from 2009.
GSBS-MS students responded to six of nine questions with Below
Expectations scores at or above 20%. Eight of nine questions saw lower
scores from the previous year, with all of those same questions experiencing
declines of five or more points.
GSBS-PhD students responded to one question with Below Expectations
scores at or above 20%: Availability of Classes. Six of nine questions saw
scores improve, with three of those increasing by five or more points. No
questions saw scores decline by at least five points from 2009.
SPH-MPH students responded to three questions with Below Expectations
scores at or above 20%: Comprehensive Examination, Quality of Guidance
Provided by Major Professor/ Mentor, and Availability of Classes. One
question saw a score improve by five or more points over 2009.
SPH-MHA students responded to seven of eight questions (Relevance of
Curriculum) with Below Expectations scores at or above 20%. One question
saw a score improve by five or more points over 2009.
SPH-DrPH students responded to four of eight questions with Below
Expectations scores at or above 20%. Three questions saw scores decline
by at least five points from 2009.
SHP–MPAS saw average scores of at least 4.0 in response to the question:
“Indicate whether you agree or disagree with the following statement: Overall, I
am satisfied with the quality of my education.” TCOM-DO also saw an improved
average score to the question. Average scores were based on the following
responses: Strongly Agree = 5, Agree = 4, No Opinion/Indifferent = 3, Disagree
= 2, Strongly Disagree = 1.
2
UNT Health Science Center 2010 Student Satisfaction Survey
Executive Summary
Program 2009 2010
TCOM-DO 3.58 3.59
SHP-MPAS 4.08 4.15
GSBS-Medical Science 4.21 3.29
GSBS-MS 3.82 3.69
GSBS-PhD 3.89 3.88
SPH-MPH 3.97 3.81
SPH-MHA 3.78 3.50
SPH-DrPH/PhD 4.00 3.91
The question upon which these scores are based was modified for 2009 to match
the wording used by the Liaison Committee on Medical Education (LCME) in
their survey, the results for which are now being used by the Texas Higher
Education Coordinating Board’s annual “Accountability Report.”
Student Services and Programs
In Student Services and Programs, only Availability of Scholarships had a Below
Expectations score at or above 20%. Career Services, Student Financials,
Marketing and Communications, and Alumni Affiars saw scores improve by
greater than five points from 2009, while no question saw scores decline by five
or more points from 2009. Strengths continued to be the Registrar’s Office and
Human Resources, while opportunities for improvement continued to include
scholarship availability.
The Founders’ Activity Center was used by 35% of students who responded to
the survey, a decrease of four points from the previous year. Students rated all
six questions with Below Expectations scores at or above 20%, and all six scores
decreased by five or more points.
Student Health Clinic
The Student Health Clinic was used by 37% of students who responded to the
survey, a three point decrease from the previous year. Of those who did not use
the clinic, 93% stated they had no need to use it. Promptness of Service and
Convenience of Hours experienced Below Expectations scores above 20%. All
four scores saw declines of five or more points.
Student Assistance Program (SAP)
The Student Assistance Program was used by 5% of the survey respondents.
There were no questions with Below Expectations scores above 20%. No
questions saw an improvement of five or more points, while Availability had a
decline of five points.
3
UNT Health Science Center 2010 Student Satisfaction Survey
Executive Summary
Student Services Provided by Individual Programs
In Student Services Provided by Individual Programs, TCOM-DO, SHP-MPAS,
GSBS-MS, GSBS-PhD, and SPH-MPH students had no questions with Below
Expectations scores at or above 20%. Within other programs:
The GSBS-Medical Science program rated Communication of News Specific
to Program/School with Below Expectations scores at or above 20%.
The SPH-MPH program rated Career Counseling - Availability and Career
Counseling - Quality with Below Expectations scores at or above 20%.
The SPH-MHA program rated five questions with Below Expectations scores
at or above 20%.
The SPH-DrPH program rated Career Services (Career Fair, Career
Roundtable, Tuesday Interlude) and Communication of Academic Deadlines
& Regulations with Below Expectations scores at or above 20%.
While five of eight programs experienced at least one question with an increase
or decrease of at least five points from 2008, only Admissions, Communication of
News Specific to Program/School, and the SPH Computer Lab saw increases of
that degree among two or more programs. Three questions experienced a five
or more point decline among more than one program: Student Government,
Communication of Academic Deadlines & Regulations, and Communication of
News Specific to Program/School.
4
Description:improvement. UNT Health Science Center. 2010 Student Satisfaction Survey. 1 100 Med Sci students in this room is unbelievably annoying students will bring them from home to share with the class. first step of usmle & comlex; has prepared me for my clinical core rotation year, and is.
