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About 16-Article Text-42-1-10-20200805
The document discusses politeness and gesture strategies used by front office staff at Megaland Hotel in Surakarta, Indonesia when serving foreign guests. It analyzes mistakes made in English communication as well as problems affecting proper service. Data was collected through observation, interviews and documentation. Findings showed that while front office staff provided quality service, their English skills, politeness and gestures - especially towards foreign guests - needed improvement to make guests feel comfortable and want to return. Front office plays a key role in guests' experience as they have direct initial contact.
Detailed Information
| Author: | ['Dwi Cahyo Abimanyu'] |
|---|---|
| Publication Year: | 2021 |
| Pages: | 8 |
| Language: | English |
| Format: | |
| Price: | FREE |
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