Table Of ContentUsing the ISO 56002
Innovation
Management System
The Management Handbooks for Results Series
The Organizational Alignment Handbook
A Catalyst for Performance Acceleration
H. James Harrington & Frank Voehl (2011)
The Organizational Master Plan Handbook
A Catalyst for Performance Planning and Results
H. James Harrington & Frank Voehl (2012)
The Lean Six Sigma Black Belt Handbook
Tools and Methods for Process Acceleration
H. James Harrington, Frank Voehl, Chuck Mignosa & Rich Charron (2013)
The Lean Management Systems Handbook
H. James Harrington, Frank Voehl, Hal Wiggin & Rich Charron (2014)
Change Management
Manage the Change or It Will Manage You
H. James Harrington & Frank Voehl (2016)
Lean Triz
How to Dramatically Reduce Product-Development Costs with This Innovative
Problem-Solving Tool
H. James Harrington (2017)
Innovative Change Management (ICM)
Preparing Your Organization for the New Innovative Culture
H. James Harrington (2018)
The Framework for Innovation
A Guide to the Body of Innovation Knowledge
H. James Harrington, Frank Voehl, Rick Fernandez & Brett Trusko (2018)
Total Innovative Management Excellence (TIME)
The Future of Innovation
H. James Harrington & Frank Voehl (2020)
Using the ISO 56002 Innovation Management System
A Practical Guide for Implementation and Building a Culture of Innovation
H. James Harrington & Sid Benraouane (2021)
Using the ISO 56002
Innovation
Management System
A Practical Guide for
Implementation and Building
a Culture of Innovation
Dr. Sid Ahmed Benraouane
Dr. H. James Harrington
First published 2021
by Routledge
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© 2021 Dr. Sid. Ahmed Benraouane & Dr. H James Harrington
The right of Dr. Sid. Ahmed Benraouane & Dr. H James Harrington to be identified as author of this
work has been asserted by them in accordance with sections 77 and 78 of the Copyright, Designs and
Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced
or utilised in any form or by any electronic, mechanical, or other means,
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registered trademarks, and are used only for identification and explanation
without intent to infringe.
Library of Congress Cataloging-in-Publication Data
A catalog record for this title has been requested
ISBN: 978-0-367-70140-6 (hbk)
ISBN: 978-0-367-70143-7 (pbk)
ISBN: 978-0-367-70142-0 (ebk)
Typeset in Minion
by MPS Limited, Dehradun
To my father and my mother who don’t speak English.
To my son Rayan, my daughter Mona, and my wife Leila who have
been my greatest source of inspiration.
Sid Ahmed Benraouane
I’m dedicating this book to Chuck Mignosa – no one could have a
better friend.
H. James Harrington
Contents
About the Authors..........................................................................................xv
Acknowledgments..........................................................................................xxi
Authors’ Notes.............................................................................................xxiii
Foreword.........................................................................................................xxv
Chapter 1 Clauses 0, 1, 2, and 3...............................................................1
Clause 0: Introduction...............................................................1
Purpose.................................................................................1
Overview...............................................................................1
Benefits..................................................................................1
Classification of Action.....................................................2
Introduction to the IMS....................................................2
Clause 1: Scope...........................................................................6
Benefits..................................................................................7
Classification of Action.....................................................8
Summary..............................................................................8
Clause 2: Normative References..............................................9
Clause 3: Terms and Definitions.............................................9
Chapter 2 Clause 4: Context of the Organization.............................11
Purpose.......................................................................................11
Overview.....................................................................................11
Benefits........................................................................................11
Classification of Action...........................................................12
Defining the Organization’s Status and Key Issues...........12
The World’s Context.......................................................12
The European Context....................................................14
The North American Context........................................15
The Asian Context...........................................................20
Identifying Stakeholder Needs and Expectations...............21
Defining the Requirements and Limitations
of your IMS...........................................................................24
vii
viii • Contents
Defining the Content of the IMS..........................................26
Culture Change Management (CCM)..................................28
Using the Culture Change Models................................30
Examples of Culture Change Measures.......................33
CCM Summary.................................................................34
Collaboration.............................................................................37
Summary....................................................................................39
Chapter 3 Clause 5: Leadership..............................................................43
Purpose.......................................................................................43
Overview.....................................................................................44
Benefits........................................................................................45
Classification Actions...............................................................45
Subclause 5.1: Leadership Behavior That Drives
Innovation.............................................................................45
Accountability and Consistency.....................................48
Culture................................................................................48
Fear......................................................................................49
The Absence of Reward..................................................49
Disengaged Leadership....................................................49
Structure, Resources, and Processes..............................50
Outcomes...........................................................................50
Evaluation and Improvement.........................................50
Integration of the IMS into the
Existing Systems....................................................51
Awareness....................................................................51
Talent Support...........................................................51
Innovator Support.....................................................51
Line Supervisor Support...........................................51
Subclause 5.1.2: Value Realization................................52
Customer Insight and Customer
Needs/Wants..........................................................53
Risk Tolerance and Risk Appetite..........................55
Subclause 5.1.3: Innovation Vision...............................59
Subclause 5.1.4: Innovation Strategy.............................62
How Do You Create an Innovation Strategy?.....62
Contents • ix
Understand the Difference Between Innovation
Category and Innovation Types.........................63
Innovation Categories...............................................63
Types of Innovation: The Innovation Matrix......64
Incremental Innovation.....................................64
Radical Innovation.............................................65
Disruptive Innovation........................................65
Architectural Innovation...................................65
Understanding the Context of the
Organization..........................................................66
SWOT Analysis..........................................................67
Subclause 5.2.1: Innovation Policy................................69
Communicating the Innovation Policy.................71
Subclause 5.3: Defining Roles and Establishing
Responsibilities.....................................................................72
Opportunity Center..........................................................73
Chapter 4 Clause 6: Planning.................................................................75
Purpose.......................................................................................75
Overview.....................................................................................75
Benefits........................................................................................76
Classification of Action...........................................................76
Introduction...............................................................................76
Realization of Value.........................................................82
The Four Major Types of Plans............................................84
The Planning Process..............................................................85
Prerequisite Cultural Documentation...................................87
Market Focus.............................................................................88
Setting Direction.......................................................................88
Vision of the Organization.....................................................89
Mission.......................................................................................89
Values..........................................................................................91
Strategic Focus..........................................................................92
Critical Success Factors – Obstacles to Success..................93
Performance Goals...................................................................94
The Planning Activity..............................................................94
The Two Drivers of Innovation............................................95
