Download The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization PDF Free - Full Version
Download The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization by Robert Spector in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
we purchased this book for everyone in our office - in hopes that each person would gain one tidbit of information to better serve our customers. it sparked a great conversation and opened up several areas that we could improve on. it helped our staff feel like a part of the decision making process because it wasn't us...the owners.... telling them that there was a need for improvement. plus - i keep hearing the staff discuss the book - so i think it was a great activity for everyone to read.
Detailed Information
| Author: | Robert Spector |
|---|---|
| Publication Year: | 2005 |
| ISBN: | 9780471724209 |
| Pages: | 289 |
| Language: | English |
| File Size: | 3.327 |
| Format: | |
| Price: | FREE |
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