The Intersection of Change Management and Lean Six Sigma: The Basics for Black Belts and Change Agents

222 Pages·2018·4.71 MB·English

by  Randy K. Kesterson

The Intersection of
Change Management and
Lean Six Sigma

The Intersection of
Change Management and
Lean Six Sigma
The Basics for Black Belts and
Change Agents
Randy K. Kesterson
CRC Press
Taylor & Francis Group
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Boca Raton, FL 33487-2742
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To my wife, Susan, and my three kids: Michael, Nicole, and Chase

Contents
List of Abbreviations .............................................................................xi
Foreword .............................................................................................xiii
Preface ...................................................................................................xv
Working at the Intersection ................................................................xix
Introduction .........................................................................................xxi
Thank You .........................................................................................xxiii
About the Author ................................................................................xxv
Section i
chapter 1 Why Should You Care? ......................................................3
Change Receptiveness of the Organization ..............................6
A Catalyst for Success ..................................................................8
Respectful and Respected Leadership .......................................8
\kə-ˌla-bə-ˈrā-shən\ ......................................................................8
The Collaboration Trade-Off ......................................................8
Key Takeaways ..............................................................................9
Reference ........................................................................................9
chapter 2 Change Is Good! ...............................................................11
Key Takeaways ............................................................................13
chapter 3 Change Is Hard! ...............................................................15
Key Takeaways ...........................................................................20
Reference .....................................................................................20
chapter 4 Resistance Is Real .............................................................21
The Change Curve .....................................................................21
Key Takeaways ...........................................................................24
vii
viii • Contents
chapter 5 Minimizing Resistance ....................................................25
The Story of the Shoe that Changed My Perspective
on Change ....................................................................................25
Key Takeaways ...........................................................................30
chapter 6 Why?: The Most Important Word in
This Book ..........................................................................31
Why? .............................................................................................31
The Targets of the Change .........................................................32
People Analytics Tools ...............................................................33
Key Takeaways ............................................................................35
Reference ......................................................................................35
chapter 7 Resistance in Your Personal Life? ...................................37
Key Takeaways ............................................................................37
Reference ......................................................................................38
Section ii
chapter 8 What Is Organizational Change
Management? ...................................................................41
The ADKAR Model (by Prosci, Inc.) ......................................42
Managed Change Model (by LaMarsh Global) .....................42
Resistance to Leaving the Current State ............................43
Resistance to Moving to the Future State ..........................43
Resistance to the Change Plan ............................................44
The Five Stages ............................................................................45
Emotional Support ....................................................................47
A Chaordic Change, Discovered in an
Unlikely Place .........................................................................47
Friction Equation.......................................................................49
Organizational Change Management......................................50
Some Lessons Learned on How Can I Help? .....................50
The Reinforcement Paradox? ...........................................51
Key Takeaways ............................................................................52
References ....................................................................................53
Contents • ix
chapter 9 Project Risk Assessment ..................................................55
Some Changes are Bad Changes ...............................................57
How to Prevent Bad Projects .....................................................58
Key Takeaways ............................................................................58
chapter 10 Some Basic Organizational Change Management Tools ......59
Stakeholder Analysis Tool .........................................................59
Stakeholder .............................................................................59
What Is the Tool Used For? ..................................................59
How to Use the Tool? ............................................................60
When to Use the Tool? ..........................................................61
What to Do with the Results? ..............................................61
Risk Analysis Tool ......................................................................62
What Is the Tool Used For? ..................................................62
How to Use the Tool? .............................................................62
When to Use the Tool? ..........................................................63
What to Do with the Results? ..............................................63
Communication Plan .................................................................63
What Is the Tool Used For? ..................................................63
How to Use the Tool? ............................................................64
When to Use the Tool? .........................................................64
What to Do with the Results? .............................................64
Levers You Can Pull ...................................................................65
Communication .........................................................................66
Incentives ...............................................................................66
Training and Development ..................................................67
Key Takeaways ...........................................................................68
Reference .....................................................................................68
chapter 11 When to Ask for Help ......................................................69
OCM Intuition ............................................................................70
Key Takeaways ............................................................................71
chapter 12 The Intersection of Organizational Change
Management and Lean Six Sigma ...................................73
A Note to the LSS Program/Deployment Manager ...............75
Key Takeaways ............................................................................76