Technology Management in Organizational and Societal Contexts

386 Pages·2018·4.959 MB·English

by  Andrew Borchers (editor)

Technology Management
in Organizational and
Societal Contexts
Andrew Borchers
Lipscomb University, USA
A volume in the Advances in
Educational Technologies and
Instructional Design (AETID) Book
Series
Published in the United States of America by
IGI Global
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Library of Congress Cataloging-in-Publication Data
Names: Borchers, Andrew, 1957- editor.
Title: Technology management in organizational and societal contexts / Andrew
Borchers, editor.
Description: Hershey, PA : Information Science Reference, [2018] | Includes
bibliographical references.
Identifiers: LCCN 2017038320| ISBN 9781522552796 (h/c) | ISBN 9781522552802
(eISBN)
Subjects: LCSH: Information resources management--Case studies. | Information
technology--Economic aspects--Case studies. | Education--Data
processing--Case studies. | Management information systems--Case studies.
Classification: LCC T58.64 .T425 2018 | DDC 658.4/038011--dc23 LC record available at https://
lccn.loc.gov/2017038320

This book is published in the IGI Global book series Advances in Educational Technologies and
Instructional Design (AETID) (ISSN: 2326-8905; eISSN: 2326-8913)
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All work contributed to this book is new, previously-unpublished material.
The views expressed in this book are those of the authors, but not necessarily of the publisher.
For electronic access to this publication, please contact: [email protected].
Advances in Educational
Technologies and
Instructional Design
(AETID) Book Series
ISSN:2326-8905
EISSN:2326-8913
Editor-in-Chief: Lawrence A. Tomei, Robert Morris University, USA
Mission
Education has undergone, and continues to undergo, immense changes in the way it
is enacted and distributed to both child and adult learners. From distance education,
Massive-Open-Online-Courses (MOOCs), and electronic tablets in the classroom,
technology is now an integral part of the educational experience and is also affecting
the way educators communicate information to students.
The Advances in Educational Technologies & Instructional Design (AETID)
Book Series is a resource where researchers, students, administrators, and educators
alike can find the most updated research and theories regarding technology’s
integration within education and its effect on teaching as a practice.
Coverage
• Educational Telecommunications
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The Advances in Educational Technologies and Instructional Design (AETID) Book Series (ISSN 2326-8905) is
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Titles in this Series
For a list of additional titles in this series, please visit:
https://www.igi-global.com/book-series/advances-educational-technologies-instructional-design/73678
Supporting Multiculturalism in Open and Distance Learning Spaces
Elif Toprak (Anadolu University, Turkey) and Evrim Genc Kumtepe (Anadolu University,
Turkey)
Information Science Reference • ©2018 • 381pp • H/C (ISBN: 9781522530763) • US $195.00
Innovative Technology Training Frameworks in CALL Emerging Research and Opportunities
Sandra Morales (Newcastle University, UK)
Information Science Reference • ©2018 • 100pp • H/C (ISBN: 9781522537649) • US $125.00
Handbook of Research on Pedagogical Models for Next-Generation Teaching and Learning
Jared Keengwe (University of North Dakota, USA)
Information Science Reference • ©2018 • 454pp • H/C (ISBN: 9781522538738) • US $295.00
Handbook of Research on Mobile Technology, Constructivism, and Meaningful Learning
Jared Keengwe (University of North Dakota, USA)
Information Science Reference • ©2018 • 454pp • H/C (ISBN: 9781522539490) • US $265.00
Deviant Communication in Teacher-Student Interactions Emerging Research and Opportunities
Eletra Gilchrist-Petty (The University of Alabama in Huntsville, USA)
Information Science Reference • ©2018 • 133pp • H/C (ISBN: 9781522527794) • US $125.00
Culturally Engaging Service-Learning With Diverse Communities
Omobolade O. Delano-Oriaran (St. Norbert College, USA) Marguerite W. Penick-Parks
(University of Wisconsin – Oshkosh, USA) and Suzanne Fondrie (University of Wisconsin
– Oshkosh, USA)
Information Science Reference • ©2018 • 359pp • H/C (ISBN: 9781522529002) • US $225.00
Enhancing Education and Training Initiatives Through Serious Games
John Denholm (The University of Manchester, UK & University of Warwick, UK) and Linda
Lee-Davies (The University of Manchester, UK & Wroxton College of Fairleigh Dickinson
University, USA)
Information Science Reference • ©2018 • 311pp • H/C (ISBN: 9781522536895) • US $185.00
For an enitre list of titles in this series, please visit:
https://www.igi-global.com/book-series/advances-educational-technologies-instructional-design/73678
701 East Chocolate Avenue, Hershey, PA 17033, USA
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Table of Contents
Preface..................................................................................................................xv
Section 1
Strategic Impact of Information Technology: Introduction
Chapter 1
The.Influence.of.the.Top.Management.Characteristics.on.the.Success.of.the.
Enterprise.Information.System...............................................................................1
Abdullah Ibrahim Alkhuraiji, King Fahd Security College, Saudi Arabia
Chapter 2
Managing.IT.to.Innovate.and.Strategize.in.the.Higher.Education.Sector:.Role.
of.Enterprise.Systems...........................................................................................27
Prithvi Jyoti Bhattacharya, Higher Colleges of Technology, UAE
Chapter 3
Synergy.for.Sustainability.in.the.Upcoming.Telecommunications.Revolution:.
The.Case.of.a.Developing.Economy.....................................................................51
Abdul Rafay, University of Management and Technology (UMT),
Pakistan
Arsala Khan, University of Management and Technology (UMT),
Pakistan

Section 2
Innovation in Information Technology
Chapter 4
Home.Bias.in.Innovation.Ecosystems:.Relying.on.Local.Users.for..
Knowledge............................................................................................................78
Petra A. Nylund, University of Vic - Central University of Catalonia,
Spain
Núria Arimany-Serrat, University of Vic - Central University of
Catalonia, Spain
Xavier Ferràs-Hernández, University of Vic - Central University of
Catalonia, Spain
José Antonio Corral-Marfil, University of Vic - Central University of
Catalonia, Spain
Section 3
Security
Chapter 5
On.Securing.Cloud.Storage.Using.a.Homomorphic.Framework.........................99
Daya Sagar Gupta, Indian Institute of Technology Dhanbad, India
G. P. Biswas, Indian Institute of Technology Dhanbad, India
Section 4
On Higher Education Applications
Chapter 6
Learning.in.the.Laboratory:.Accessing.Videos.With.Quick.Response..
Codes..................................................................................................................117
Marina Duarte, Polytechnic of Porto, Portugal
Andresa Baptista, Polytechnic of Porto, Portugal
Gustavo Pinto, Polytechnic of Porto, Portugal
Chapter 7
Microblogging.Case.Study.in.Higher.Education:.Edmodo.in.Finland...............139
Vasileios Paliktzoglou, University of Eastern Finland, Finland
Jarkko Suhonen, University of Eastern Finland, Finland
Chapter 8
An.App.to.Manage.Grammar.Level.Tests.in.Language.Schools........................169
Antonio Sarasa, University Complutense Madrid (UCM), Spain

Chapter 9
Analysis.of.a.Learning.Management.System.by.Using.Google.Analytics:.A.
Case.Study.From.Turkey.....................................................................................198
Zeki Özen, İstanbul University, Turkey
Elif Kartal, İstanbul University, Turkey
İlkim Ecem Emre, Marmara University, Turkey
Chapter 10
Value.of.Adaptation.of.Methodologies.Between.Different.Knowledge.Areas:.
As.Applied.in.the.Context.of.Project-Based.Learning.......................................221
Eduardo Manchado-Pérez, University of Zaragoza, Spain
Ignacio López-Forniés, University of Zaragoza, Spain
Luis Berges-Muro, University of Zaragoza, Spain
Chapter 11
Students.Skills.in.a.Blended.Learning.Environment:.A.Qualitative..
Research..............................................................................................................249
Ana Mª Pinto-Llorente, University of Salamanca, Spain
Mª Cruz Sánchez-Gómez, University of Salamanca, Spain
Francisco José García-Peñalvo, University of Salamanca, Spain
Related References............................................................................................281
Compilation of References...............................................................................320
About the Contributors....................................................................................356
Index...................................................................................................................363
Detailed Table of Contents
Preface..................................................................................................................xv
Section 1
Strategic Impact of Information Technology: Introduction
The opening section of Technology Management in Organizational and Societal
Contexts addresses the strategic impact of information technology in organizations.
The first two articles share a common focus on enterprise wide systems, identified
as enterprise systems (ES), enterprise information systems (EIS) and enterprise
resource planning systems (ERP). The third article speaks to organizational strategy
for firms in the Pakistan telecommunications industry.
Chapter 1
The.Influence.of.the.Top.Management.Characteristics.on.the.Success.of.the.
Enterprise.Information.System...............................................................................1
Abdullah Ibrahim Alkhuraiji, King Fahd Security College, Saudi Arabia
The.purpose.of.this.chapter.is.to.investigate.the.effect.of.top.management.characteristics.
on.the.overall.success.of.enterprise.information.systems..It.aims.to.offer.an.in-depth.
understanding.of.the.necessary.characteristics.required.for.the.implementation.of.an.
enterprise.resources.planning.system..It.applies.a.case.study.methodology.of.two.
contradictory.government.organizations.in.the.Kingdom.of.Saudi.Arabia:.one.with.
successful.implementation.and.the.other.with.a.complete.failure..The.results.expose.
various.characteristics.such.as.those.related.to.business.leadership.and.abilities.and.
technological.cognition.and.awareness..The.results.can.be.developed.into.a.strategy.
to.enhance.awareness.as.well.as.top.management.participation.

Chapter 2
Managing.IT.to.Innovate.and.Strategize.in.the.Higher.Education.Sector:.Role.
of.Enterprise.Systems...........................................................................................27
Prithvi Jyoti Bhattacharya, Higher Colleges of Technology, UAE
The.current.dynamic.business.landscape.has.compelled.all.organizations.worldwide.
to.innovate.and.strategize.continually.to.remain.competitive.and.achieve.an.edge.
in.the.market..Information.technology.has.often.made.lofty.promises.to.assist.such.
endeavors..This.chapter.explores.the.management.of.large,.integrated,.and.packaged.
software.suites.collectively.called.enterprise.systems.(ES).to.enable.innovation.and.
strategic.decision.making.in.organizations..In.particular,.this.chapter.explains.how.
a.globally.renowned.and.highly.ranked.university.manages.its.enterprise-systems-
based.IT.platform.to.offer.new.services,.develop.new.processes,.and.make.astute.
strategic.decisions.–.all.in.an.attempt.to.retain.and.improve.its.position.in.the.global.
higher.education.market.
Chapter 3
Synergy.for.Sustainability.in.the.Upcoming.Telecommunications.Revolution:.
The.Case.of.a.Developing.Economy.....................................................................51
Abdul Rafay, University of Management and Technology (UMT),
Pakistan
Arsala Khan, University of Management and Technology (UMT),
Pakistan
This.chapter.examines.the.merger.of.two.cellular.companies.(MOBILINK.and.
WARID).for.sustainability.in.the.telecommunication.sector.of.Pakistan..During.
2011-2013,.WARID.faced.the.news.of.the.possible.sales.of.the.company.due.to.
falling.revenues,.constant.poor.network.quality,.and.lower.network.coverage.in.rural.
areas..In.2014,.all.telecom.players.participated.in.the.auction.for.3G/4G.licenses,.but.
WARID.did.not.participate.due.to.its.technology.neutral.license.(TNL)..Important.
decisions.were.taken.in.2014.like.launching.of.4G/LTE.services.in.major.cities,.
US$500.million.investment,.increase.of.tower.sites,.opening.of.new.regional.sales.
offices..These.decisions.along.with.presence.of.TNL.made.WARID.an.attractive.target.
for.merger.with.MOBILINK..In.2016,.the.formal.merger.was.finalized.for.benefits.
like.synergies.in.CAPEX/OPEX,.fastest.4G.network,.network.reach.to.rural.areas,.
roll-out.of.new.services.like.the.internet.of.things.(IoT).and.mobile.banking..The.
merger.proved.successful..During.the.first.quarter.of.2017,.the.company.generated.
PKR.38.7.billion.in.revenues,.up.from.the.same.period.a.year.before.
Section 2
Innovation in Information Technology
In this section of Technology Management in Organizational and Societal Contexts,
our focus turns to how organizations can foster innovation through information
technology. In particular the story of software developer PlantFactory addresses
two important topics: home bias and the dynamics of competition.

Chapter 4
Home.Bias.in.Innovation.Ecosystems:.Relying.on.Local.Users.for..
Knowledge............................................................................................................78
Petra A. Nylund, University of Vic - Central University of Catalonia,
Spain
Núria Arimany-Serrat, University of Vic - Central University of
Catalonia, Spain
Xavier Ferràs-Hernández, University of Vic - Central University of
Catalonia, Spain
José Antonio Corral-Marfil, University of Vic - Central University of
Catalonia, Spain
Innovation.ecosystems.enable.small-.and.medium-sized.enterprises.to.compete.with.
innovations.that.include.the.knowledge.of.others..Integrating.external.knowledge.in.
innovation.is.however.a.complex.process,.and.there.are.many.pitfalls.to.consider..
This.chapter.analyses.a.small.company.that.leverages.its.innovation.ecosystem.to.
compete.in.a.dynamic.global.industry.characterized.by.rapid.technological.change..
The.company.faces.the.challenge.of.creating.and.commercializing.a.breakthrough.
innovation.for.digital.education,.with.educational.content.for.teachers.and.easy-to-use.
authoring.tools.for.modifying.this.content..As.the.company.attempts.to.benefit.from.
lead-user.experiences,.home.bias.towards.knowledge.from.local.users.appears.as.an.
unexpected.hurdle..The.analysis.of.the.case.encompasses.the.firm,.the.industry,.and.
the.ecosystem.levels,.and.indicates.key.concepts.for.innovation.in.ecosystem.settings.
Section 3
Security
This section of Technology Management in Organizational and Societal Contexts
has a single chapter devoted to information security. The number of chapters,
however, does not represent the importance of the topic. Indeed, the promise of the
digital revolution currently stands in peril due to security challenges by hackers and
rogue governments. For the Internet to be a highway of information and payments,
security challenges have to be overcome. In this chapter, Daya Sagar Guptaand
and G. P. Biswas present a technical presentation on securing cloud storage using
an algorithm with a homomorphic frame.
Chapter 5
On.Securing.Cloud.Storage.Using.a.Homomorphic.Framework.........................99
Daya Sagar Gupta, Indian Institute of Technology Dhanbad, India
G. P. Biswas, Indian Institute of Technology Dhanbad, India
In.this.chapter,.a.cloud.security.mechanism.is.described.in.which.the.computation.
(addition).of.messages.securely.stored.on.the.cloud.is.possible..Any.user.encrypts.the.
secret.message.using.the.receiver’s.public.key.and.stores.it..Later.on,.whenever.the.
stored.message.is.required.by.an.authentic.user,.he.retrieves.the.encrypted.message.